**About Us** ICL Digital is a fast-growing digital agency based in Richmond upon Thames, specialising in the development of high-performance websites and tailor-made CRM systems. Our offerings span technical hosting, cybersecurity, hands-on support, and data-driven digital marketing---including SEO, PPC, and social media campaigns. We partner with a global network of B2B and B2C clients to deliver impactful digital experiences. **The Opportunity** We're looking for an experienced and solutions-focused **Head of Web Operations** to take charge of our Web Division. This leadership position reports directly to the CTO and will function as their trusted second-in-command. You'll play a critical role in streamlining processes, improving team delivery, and driving operational excellence across all areas of web production. **Your Responsibilities** * Lead day-to-day activities within the Web Division, including project execution, team resourcing, and budget coordination. * Work closely with the CTO to execute strategic initiatives and scale operational capabilities. * Refine internal processes and optimise delivery models in line with our unique "Magic Process" framework. * Manage and mentor a diverse team comprising developers, designers, marketers, and support specialists. * Ensure projects are delivered on time, on budget, and to a high standard---tracking KPIs and eliminating inefficiencies. * Encourage a culture of ownership, continuous learning, and high performance. * Collaborate with the commercial team to uncover upselling opportunities and long-term growth potential. **What You'll Bring** * A strong background in digital operations or delivery, ideally in a tech or agency setting. * Knowledge of web development workflows and tools (e.g., WordPress, Laravel). * Exceptional leadership and communication skills, with experience guiding multidisciplinary teams. * Comfortable navigating fast-paced, client-focused environments with a hands-on approach. * Business-minded with the ability to align operational decisions to revenue goals. **What You'll Get** * A competitive compensation package tailored to your experience. * Hybrid working setup: two days in our Richmond office, with flexibility to work remotely the rest of the week. * Must be located within an hour of Richmond upon Thames. * A supportive environment with a flat structure and open communication. * Direct collaboration with the CTO and exposure to strategic decision-making. * Clear growth pathways and professional development opportunities. * 5--7+ years in a senior operations, delivery, or project management role---experience in a digital agency is a bonus, but not a requirement for the right candidate * Proven ability to lead cross-functional teams and deliver complex web projects on time and within budget * Experience managing remote or hybrid teams across different locations * Strong leadership and team-building skills with a collaborative, motivational approach * Excellent interpersonal and communication skills, with confidence in managing both internal stakeholders and client relationships * Able to translate technical details into clear, business-relevant language * Skilled in designing and improving scalable operational systems and workflows * Analytical and solutions-oriented, with a proactive attitude toward solving problems and streamlining processes * Comfortable using performance data and KPIs to drive efficiency and continuous improvement