Bronze Plus Studio - Icon House

Cancellation Policy

Cancellation Policy ****The following is a brief summary of the apartment's standard cancellation terms. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; please refer to the apartment's contract for the definitive version. The complete cancellation policy is detailed on the apartment's website under the booking section, and you may also review it on this page. Please read carefully and ensure full understanding. I. Initial Cooling-Off Period (Cancellations within 7 days) You may cancel your booking within 7 days after accepting your offer or paying your deposit (provided you have not yet moved in), and the apartment will fully refund your deposit. Refund timing: Deposits are typically refunded within 28 working days after cancellation. Important note: As a landlord, the apartment is legally required to place your deposit into a third-party custodial scheme. If your deposit has already been transferred to such a scheme at the time of cancellation, the refund may take up to 60 days, as it must pass through the third-party processing timeline. In such cases, the refund will be issued directly by the third-party custodial scheme, and you will need to provide the repayment ID they send you. Once deposited with the third-party scheme, the apartment cannot influence its processing time. II. Cancellation After the Cooling-Off Period (After 7 days) If you cancel your booking after the initial 7-day cooling-off period: You remain liable for weekly rent (including partial weeks) until the apartment successfully relets the room. If the apartment finds a new tenant to relet the room, your agreement will be terminated, but you will be charged a £50 contract amendment fee, deducted from your deposit (or proportionally if a lower deposit was paid). Please note: If your deposit is to be refunded to a bank account outside the UK, the apartment will deduct £20 from the refund amount to cover international bank transfer fees. "No Place, No Pay" This policy applies to the following two categories of students: - First-year undergraduate and first-year postgraduate students - Second-year and above undergraduate/postgraduate students Cancellation rules differ between these groups; please refer to the relevant section based on your status. Part One: First-Year Undergraduate and First-Year Postgraduate Students If you are an incoming first-year undergraduate or postgraduate student and are unable to attend your intended university for one of the following reasons, you may be eligible to terminate this agreement: 1. Academic shortfall: Your offer from your chosen university or higher education institution is withdrawn due to failure to meet the required academic results. 2. Academic overachievement: You are a first-year undergraduate who chooses to attend a different university due to unexpectedly higher academic results. What you must do: 1. Send an email Use the email address you used to make your booking to contact: salesenquiries@wearehomesforstudents.com If you have already moved in, email your specific apartment's address instead. Your email must confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents - A rejection letter from your chosen university/college or UCAS - A UCAS status screenshot showing that you did not meet the required grades - OR proof of a new university offer obtained via UCAS Adjustment All documents must be submitted within 3 calendar days of results being published. The absolute deadline is 28 August (whichever is earlier). 3. Upon verification of valid documents, the apartment will cancel your agreement, and your deposit will be fully refunded within 30 days. 4. Consequences of late submission If you fail to submit the required information within 3 days, you will remain liable for rent for the entire contractual period until a replacement tenant acceptable to the landlord is found and the room is relet. Part Two: Second-Year and Above Students Important notice: Once you accept your offer and pay your deposit, your booking is confirmed and you enter into a legally binding contract. Please ensure you fully understand all terms before accepting. Cooling-Off Period (Initial Cancellation Period) You may cancel your tenancy agreement within 7 calendar days from your booking date. How to cancel: Email salesenquiries@wearehomesforstudents.com (or your apartment's email address if already moved in). Refund: Full deposit refund if cancelled during the cooling-off period. Note: Deposit refunds may take several weeks after cancellation, depending on the progress of deposit protection scheme registration; the apartment cannot influence the speed of refund. Cancellation After the Cooling-Off Period After the cooling-off period, termination of the tenancy agreement is permitted only under the following circumstances: - You find a suitable replacement tenant. - You serve a legally applicable notice under current law, due to withdrawal of your university or higher education institution offer because you failed to achieve the academic results required to progress to the next academic year. If your university withdraws your offer due to unmet academic requirements and you wish to terminate your contract, you must: 1. Send an email Use the email address you used to make your booking to contact: salesenquiries@wearehomesforstudents.com If you have already moved in, email your specific apartment's address instead. Your email must confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents - An official confirmation letter from your university/college stating that your offer has been withdrawn due to failure to meet required academic results. 3. Time requirement All documents must be submitted within 3 calendar days of receiving the confirmation letter. If your tenancy has already commenced If you receive the academic shortfall confirmation letter after your tenancy has started, you remain liable for rent from the commencement date until a replacement tenant acceptable to the landlord is found and the room is relet. Upon verification of valid documents, the apartment will cancel your agreement. Your deposit will be fully refunded within 30 days. Consequences of late submission If you fail to submit the required information within 3 calendar days: your deposit will not be refunded, and you will remain liable for rent for the entire contractual period until a replacement tenant acceptable to the landlord is found and the room is relet. Other important notes Deposit non-transferability: Paid deposits cannot be transferred to another applicant or carried forward to another academic year. "No Visa, No Pay" This policy applies exclusively to international visa applicants. If you fail to obtain your visa prior to the start of your tenancy agreement, you must: What you must do 1. Send an email Use the email address you used to make your booking to contact: salesenquiries@wearehomesforstudents.com If you have already moved in, email your specific apartment's address instead. Your email must confirm your failure to obtain the required visa and your intention to cancel the tenancy agreement, and include your full name and details of the booked apartment. 2. Provide supporting documents - Official visa refusal notice issued by UK Visas and Immigration (UKVI) Time requirement: All documents must be submitted within 3 calendar days of receiving the refusal notice. For academic year bookings, the absolute deadline is 20 September. Provided the apartment receives correct documentation within the stipulated timeframe, your tenancy agreement will be terminated and your deposit refunded. Consequences of late submission If confirmation is not received by the deadline and your tenancy has already commenced, you will be liable for rent from the tenancy start date until a replacement tenant acceptable to the landlord is found and the room is relet. II. Visa issues after tenancy commencement Scenario 1: Tenancy has commenced, but keys have not yet been collected If your tenancy has commenced but you have not yet collected your keys, you remain liable for rent until a suitable replacement tenant is found. Scenario 2: Visa revoked after key collection If your visa is revoked after you have collected your keys, you must immediately notify the apartment team: Notification deadline: Within 48 hours of receiving official notification. Notification method: Email salesenquiries@wearehomesforstudents.com (or your apartment's email address if already moved in). Documents required: Official visa revocation document issued by UK Visas and Immigration (UKVI); confirmation letter from your university stating that you have been released. Next steps: You will no longer be permitted to reside in the apartment, but you remain liable for rent until either: a suitable replacement tenant is found; or any applicable statutory legal notice period expires.