Bronze Studio - Aire

Refund Policy

Cancellation Policy ****The following is a brief overview of the standard apartment cancellation terms. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; the signed contract shall prevail. The complete cancellation policy is detailed on the apartment's website under the booking section, and you may also review it on this page. Please read carefully and ensure full understanding. 1. Initial Cooling-Off Period (Cancellations within 7 days) You may cancel your booking within 7 days after accepting your offer or paying the deposit (provided you have not yet moved in), and the apartment will refund your deposit in full. Refund timeline: Deposits are typically refunded within 28 working days after cancellation. Important note: As a landlord, the apartment is legally required to place deposits into a third-party protection scheme. If your deposit has already been sent to the third-party scheme at the time of cancellation, the refund may take up to 60 days, as it must go through the third-party processing cycle. In such cases, the refund will be issued directly by the third-party scheme, and you will need to provide the repayment ID they issued to you. The apartment cannot influence the processing time once the deposit has been transferred to the third-party scheme. 2. Cancellation After the Cooling-Off Period (After 7 days) If you cancel your booking after the initial 7-day cooling-off period: - You remain liable for weekly rent (including partial weeks) until the apartment successfully relets your room. - If the apartment finds a new tenant to relet your room, your agreement will be terminated, but you will be charged a £50 contract amendment fee, deducted from your deposit (or proportionally if you paid a reduced deposit). Note: If your deposit is to be refunded to a non-UK bank account, the apartment will deduct £20 from the refund amount to cover international bank transfer fees. "No Place, No Pay" This policy applies to the following two categories of students: - First-year undergraduate and first-year postgraduate students - Second-year and above students Cancellation rules differ between these two groups; please refer to the relevant section based on your status. Part One: First-Year Undergraduate and First-Year Postgraduate Students If you are an incoming first-year undergraduate or postgraduate student and are unable to attend your intended university for one of the following reasons, you may be eligible to terminate this agreement: 1. Failure to meet academic requirements: Your offer from the chosen university or higher education institution has been withdrawn due to unmet academic entry requirements. 2. Exceeding academic expectations: As a first-year undergraduate, you have accepted an offer from a different university due to unexpectedly high grades. What you need to do: 1. Send an email Use the email address used during booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send it to your apartment's designated email address. The email must confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents - A rejection letter issued by your chosen university/college or UCAS - A UCAS status screenshot showing failure to meet required grades - Or proof of a new university offer obtained via UCAS Adjustment Document submission deadline: Within 3 calendar days of grade release No later than 28 August (whichever is earlier) 3. Upon verification of valid documents, the apartment will cancel your agreement, and your deposit will be fully refunded within 30 days. 4. Consequences of late submission If you fail to submit the required information within 3 days, you remain liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Part Two: Second-Year and Above Students Important notice: Once you accept your offer and pay the deposit, your booking is confirmed and you enter into a legally binding contract. Please ensure full understanding of its terms before acceptance. Cooling-Off Period (Initial Cancellation Period) You may cancel the tenancy agreement within 7 calendar days after the booking date. How to cancel: Email salesenquiries@wearehomesforstudents.com (or your apartment's email address if already moved in) Refund: Full deposit refund if cancelled within the cooling-off period Note: Deposit refunds may take several weeks after cancellation, depending on the progress of deposit placement into the protection scheme; the apartment cannot influence the speed of refund. Cancellation After the Cooling-Off Period After the cooling-off period, termination of the tenancy agreement is permitted only under the following circumstances: - You find a suitable replacement tenant - You serve applicable legal notice under current legislation, e.g., withdrawal of your university offer due to failure to meet progression requirements to the next academic year If your university offer is withdrawn due to failure to meet required grades, and you wish to terminate the contract, you must: 1. Send an email Use the email address used during booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send it to your apartment's designated email address. The email must confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents - An official confirmation letter from your university/college stating that your offer has been withdrawn due to failure to meet required grades 3. Submission deadline Must be submitted within 3 calendar days of receiving the official confirmation letter If your tenancy has already commenced If you receive the official confirmation letter after your tenancy has started, you remain liable for rent from the start date of your tenancy until a replacement tenant acceptable to the landlord is found and the room is relet. Upon verification of valid documents, the apartment will cancel your agreement. Your deposit will be fully refunded within 30 days. Consequences of late submission If you fail to submit the required information within 3 calendar days: Your deposit will not be refunded, and you remain liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Other Important Notes Deposit non-transferability: Paid deposits cannot be transferred to another applicant or carried forward to another academic year. "No Visa, No Pay" This policy applies exclusively to international visa applicants. If you fail to obtain your visa prior to the start of the tenancy agreement, you must: What you need to do 1. Send an email Use the email address used during booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send it to your apartment's designated email address. The email must confirm your failure to obtain the required visa and your intention to cancel the tenancy agreement, and include your full name and details of the booked apartment. 2. Provide supporting documents - Official visa refusal notice issued by UK Visas and Immigration (UKVI) Submission deadline: Within 3 calendar days of receiving the refusal notice For academic year bookings: No later than 20 September Provided the apartment receives correct documentation within the stipulated timeframe, your tenancy agreement will be terminated and your deposit refunded. Consequences of late submission If confirmation is not received by the deadline and your tenancy has already commenced, you remain liable for rent from the tenancy start date until a replacement tenant acceptable to the landlord is found and the room is relet. 2. Visa Issues After Tenancy Commencement Scenario 1: Tenancy has commenced but keys have not yet been collected If your tenancy has commenced but you have not yet collected your keys, you remain liable for rent until a suitable replacement tenant is found. Scenario 2: Visa revoked after key collection If your visa is revoked after you have collected your keys, you must immediately notify the apartment team: Notification deadline: Within 48 hours of receiving the official notification How to notify: Email salesenquiries@wearehomesforstudents.com (or your apartment's email address if already moved in) Documents required: Official visa revocation document issued by UK Visas and Immigration (UKVI); official letter from your university confirming your release Next steps: You will no longer be permitted to reside in the apartment, but you remain liable for rent until either: a suitable replacement tenant is found; or any applicable statutory notice period ends.