Silver Studio - Aire

Refund Policy

Cancellation Policy ****The following is a brief summary of the standard apartment cancellation terms. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; please refer to the apartment contract for final confirmation. The complete cancellation policy is detailed on the apartment provider's website under the booking section, and you may also review it on this page. Please read carefully and ensure full understanding. I. Initial Cooling-Off Period (Cancellations within 7 days) You may cancel your booking within 7 days after accepting your offer or paying the deposit (provided you have not yet moved in), and the apartment provider will refund your deposit in full. Refund timeline: Deposits are typically refunded within 28 working days after cancellation. Important note: As the landlord, the apartment provider is legally required to place deposits into a third-party protection scheme. If your deposit has already been sent to the third-party scheme at the time of cancellation, the refund may take up to 60 days, as it must go through the third-party scheme’s processing cycle. In such cases, the refund will be issued directly by the third-party scheme, and you will need to provide the repayment ID they sent you. The apartment provider cannot influence the processing time once the deposit has been transferred to the third-party scheme. II. Cancellation After the Cooling-Off Period (After 7 days) If you cancel your booking after the initial 7-day cooling-off period: You remain liable for weekly rent (including partial weeks) until the apartment provider successfully relets the room. If the apartment provider finds a new tenant to relet the room, your agreement will be terminated, but you will be charged a £50 contract amendment fee, which will be deducted from your deposit (or proportionally if you paid a reduced deposit). Note: If your deposit is to be refunded to a non-UK bank account, the apartment provider will deduct £20 from the refund amount to cover international bank transfer fees. "No Place, No Pay" This policy applies to the following two categories of students: - First-year undergraduate and first-year postgraduate students - Second-year and above students Cancellation rules differ between these two groups; please refer to the relevant section based on your status. Part One: First-Year Undergraduate and First-Year Postgraduate Students If you are an incoming first-year undergraduate or postgraduate student and are unable to attend your intended university for one of the reasons listed below, you may be eligible to terminate this agreement: 1. Academic shortfall: Your offer from the chosen university or higher education institution has been withdrawn due to failure to meet the required academic results. 2. Academic overachievement: You are a first-year undergraduate who has accepted an offer from a different university due to unexpectedly high academic results. What you need to do: 1. Send an email Use the email address you used when making your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your apartment’s designated email address. In your email, confirm your intention to cancel the booking and include your full name and the details of the booked apartment. 2. Provide supporting documents - A rejection letter issued by your chosen university/college or UCAS - A UCAS status screenshot showing that the required academic results were not achieved - Or proof of a new university offer obtained via UCAS Adjustment All documents must be submitted within 3 calendar days of results being published. The latest submission deadline is 28 August (whichever comes earlier). 3. Once the apartment provider verifies your documents, your agreement will be cancelled and your deposit will be fully refunded within 30 days. 4. Consequences of late submission If you fail to submit the required information within 3 days, you will remain liable for rent for the entire contract period until a replacement tenant approved by the landlord is found and the room is relet. Part Two: Second-Year and Above Students Important notice: Once you accept your offer and pay the deposit, your booking is confirmed and you enter into a legally binding contract. Please ensure you fully understand its terms before accepting. Cooling-Off Period (Initial Cancellation Period) You may cancel the tenancy agreement within 7 calendar days after the booking date. How to cancel: Email salesenquiries@wearehomesforstudents.com (if you have already moved in, email your apartment’s designated address). Refund: Full deposit refund if cancellation occurs within the cooling-off period. Note: Deposit refunds may take several weeks to process, depending on the timing of deposit placement into the protection scheme. The apartment provider cannot influence the speed of refund processing. Cancellation After the Cooling-Off Period After the cooling-off period, termination of the tenancy agreement is permitted only in the following circumstances: - You find a suitable replacement tenant. - You serve a legally valid notice under current legislation, e.g., due to withdrawal of your university/HEI offer because you failed to achieve the required academic results. If your university withdraws your offer due to failure to meet required academic results and you wish to terminate your contract, you must: 1. Send an email Use the email address you used when making your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your apartment’s designated email address. In your email, confirm your intention to cancel the booking and include your full name and the details of the booked apartment. 2. Provide supporting documents - An official confirmation letter from your university/college stating that your offer has been withdrawn due to failure to meet required academic results. 3. Time requirement All documents must be submitted within 3 calendar days of receiving this confirmation letter. If your tenancy has already commenced If you receive the confirmation letter after your tenancy start date, you will be liable for rent from the tenancy start date until a replacement tenant approved by the landlord is found and the room is relet. Once the apartment provider verifies your documents, your agreement will be cancelled. Your deposit will be fully refunded within 30 days. Consequences of late submission If you fail to submit the required information within 3 calendar days: your deposit will not be refunded, and you will remain liable for rent for the entire contract period until a replacement tenant approved by the landlord is found and the room is relet. Other important notes Deposit non-transferability: Paid deposits cannot be transferred to another applicant or carried forward to another academic year. "No Visa, No Pay" This policy applies exclusively to international visa applicants. If you fail to obtain your visa before the tenancy agreement begins, you must: What you need to do 1. Send an email Use the email address you used when making your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your apartment’s designated email address. In your email, confirm that you have failed to obtain the required visa and wish to cancel the tenancy agreement, and include your full name and the details of the booked apartment. 2. Provide supporting documents - Official visa refusal notice issued by UK Visas and Immigration (UKVI) Time requirement: Documents must be submitted within 3 calendar days of receiving the refusal notice. For academic year bookings, the latest submission deadline is 20 September. Provided the apartment provider receives correct documentation within the stipulated timeframe, your tenancy agreement will be terminated and your deposit will be refunded. Consequences of late submission If confirmation is not received by the deadline and your tenancy has already commenced, you will be liable for rent from the tenancy start date until a replacement tenant approved by the landlord is found and the room is relet. II. Visa issues after tenancy commencement Scenario 1: Tenancy has commenced but keys have not yet been collected If your tenancy has commenced but you have not yet collected your keys, you remain liable for rent until a suitable replacement tenant is found. Scenario 2: Visa revoked after key collection If your visa is revoked after you have collected your keys, you must immediately notify the apartment team: Notification deadline: Within 48 hours of receiving official notification. Notification method: Email salesenquiries@wearehomesforstudents.com (if you have already moved in, email your apartment’s designated address). Documents required: Official visa revocation document issued by UK Visas and Immigration (UKVI); confirmation letter from your university confirming your release. Next steps: You will no longer be permitted to reside in the apartment, but you remain liable for rent until either: a suitable replacement tenant is found; or any applicable statutory notice period ends.