Silver Studio - Icon House

Refund Policy

Cancellation Policy ****The following is a brief summary of the apartment's standard cancellation terms. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; the lease agreement shall prevail. The complete cancellation policy is detailed on the apartment provider's website under the booking section, and you may also review it on this page. Please read carefully and ensure full understanding. I. Initial Cooling-off Period (Cancellations within 7 days) You may cancel your booking within 7 days after accepting your offer or paying the deposit (provided you have not yet moved in), and the apartment provider will refund your deposit in full. Refund timing: Deposits are typically refunded within 28 working days after cancellation. Important note: As landlords, the apartment provider is legally required to place deposits into a third-party custodial scheme. If your deposit has already been transferred to such a scheme at the time of cancellation, the refund may take up to 60 days, as it must go through the third-party processing timeline. In such cases, the deposit refund will be issued directly by the third-party custodian, and you will need to provide the repayment ID they send you. The apartment provider cannot influence the processing time once the deposit is with the third party. II. Cancellation After the Cooling-off Period (After 7 days) If you cancel your booking after the initial 7-day cooling-off period: - You remain liable for weekly rent (including partial weeks) until the apartment provider successfully relets the room. - If the apartment provider finds a new tenant to relet the room, your contract will be terminated, but you must pay a £50 contract amendment fee, which will be deducted from your deposit (or proportionally if a lower deposit was paid). Please note: If your deposit is to be refunded to a bank account outside the UK, the apartment provider will deduct £20 from the refund amount to cover international bank transfer fees. "No Place, No Pay" This policy applies to the following two categories of students: - First-year undergraduate and first-year postgraduate students - Second-year and above students Cancellation rules differ between these two groups; please review the applicable terms based on your status. Part One: First-year Undergraduate and First-year Postgraduate Students If you are an incoming first-year undergraduate or postgraduate student and are unable to attend your intended university for one of the reasons below, you may be eligible to terminate this agreement: 1. Failure to meet academic requirements: Your offer from the chosen university or higher education institution has been withdrawn due to unmet entry requirements. 2. Exceeding academic expectations: As a first-year undergraduate, you have accepted an offer from a different university due to unexpectedly strong results. What you need to do: 1. Send an email Use the email address you provided during booking to email: salesenquiries@wearehomesforstudents.com If you have already moved in, email your specific property’s address instead. Your email must confirm your intention to cancel the booking and include your full name and details of the booked accommodation. 2. Submit supporting documents - A rejection letter issued by your chosen university/college or UCAS - A UCAS status screenshot showing failure to meet required grades - Or proof of a new university offer obtained via UCAS Adjustment Deadline: These documents must be submitted within 3 calendar days of results publication. Latest submission date: 28 August (whichever deadline is earlier). 3. Once the apartment provider verifies your documents, your agreement will be cancelled and your deposit fully refunded within 30 days. 4. Consequences of late submission If you fail to submit the required information within 3 days, you remain liable for rent for the entire contract period until a replacement tenant approved by the landlord is found and the room is relet. Part Two: Second-year and Above Students Important notice: Once you accept your offer and pay the deposit, your booking is confirmed and you enter into a legally binding contract. Ensure you fully understand its terms before accepting. Cooling-off Period (Initial Cancellation Window) You may cancel the tenancy agreement within 7 calendar days of the booking date. How to cancel: Email salesenquiries@wearehomesforstudents.com (or your property’s email address if already moved in). Refund: Full deposit refund if cancelled within the cooling-off period. Note: Deposit refunds may take several weeks after cancellation, depending on the progress of deposit protection scheme registration. The apartment provider cannot influence the speed of refund processing. Cancellation After the Cooling-off Period After the cooling-off period, termination of the tenancy agreement is permitted only under the following circumstances: - A suitable replacement tenant is found; - A legally valid notice is served under current legislation, e.g., withdrawal of your university or higher education institution offer due to failure to achieve required academic progression grades. If your university withdraws your offer due to unmet academic requirements and you wish to terminate your contract, you must: 1. Send an email Use the email address you provided during booking to email: salesenquiries@wearehomesforstudents.com If you have already moved in, email your specific property’s address instead. Your email must confirm your intention to cancel the booking and include your full name and details of the booked accommodation. 2. Submit supporting documents - An official confirmation letter from your university/college stating that your offer has been withdrawn due to failure to meet required grades. 3. Deadline These documents must be submitted within 3 calendar days of receiving the confirmation letter. If your tenancy has already commenced If you receive the confirmation letter about failing to meet grade requirements after your tenancy has started, you remain liable for rent from the start date of your tenancy until a replacement tenant approved by the landlord is found and the room is relet. Once the apartment provider verifies your documents, your agreement will be cancelled. Your deposit will be fully refunded within 30 days. Consequences of late submission If you fail to submit the required information within 3 calendar days: your deposit will not be refunded, and you remain liable for rent for the entire contract period until a replacement tenant approved by the landlord is found and the room is relet. Other Important Notes Deposit non-transferability: Paid deposits cannot be transferred to another applicant or carried forward to another academic year. "No Visa, No Pay" This policy applies exclusively to international visa applicants. If you fail to obtain your required visa before the tenancy agreement starts, you must: What you need to do 1. Send an email Use the email address you provided during booking to email: salesenquiries@wearehomesforstudents.com If you have already moved in, email your specific property’s address instead. Your email must confirm your inability to obtain the required visa and your intention to cancel the tenancy agreement, and include your full name and details of the booked accommodation. 2. Submit supporting documents - Official visa refusal notification issued by UK Visas and Immigration (UKVI) Deadline: These documents must be submitted within 3 calendar days of receiving the refusal notification. For academic year bookings, the latest submission date is 20 September. Provided the apartment provider receives correct documentation within the stipulated timeframe, your tenancy agreement will be terminated and your deposit refunded. Consequences of late submission If confirmation is not received by the deadline and your tenancy has already commenced, you become liable for rent from the start date of your tenancy until a replacement tenant approved by the landlord is found and the room is relet. II. Visa Issues After Tenancy Commencement Scenario 1: Tenancy has commenced, but keys have not yet been collected If your tenancy has commenced but you have not yet collected your keys, you remain liable for rent until a suitable replacement tenant is found. Scenario 2: Visa revoked after key collection If your visa is revoked after you have collected your keys, you must immediately notify the apartment team: Notification deadline: Within 48 hours of receiving official notification Notification method: Email salesenquiries@wearehomesforstudents.com (or your property’s email address if already moved in) Required documentation: - Official visa revocation document issued by UK Visas and Immigration (UKVI) - Confirmation letter from your university stating that you have been released from your studies Next steps: You will no longer be permitted to reside in the apartment, but you remain liable for rent until either: a suitable replacement tenant is found; or any applicable legal notice period ends per current legislation.