Standard Studio - Aire

Refund Policy

Cancellation Policy ****The following is a brief summary of the apartment's standard cancellation terms. For full details, please refer to the apartment's Terms and Conditions of Booking. ***Policies are subject to real-time changes; please refer to the signed contract for final terms. The complete cancellation policy is detailed on the apartment provider's website under the booking section, and is also available on this page. Please read carefully and ensure full understanding. I. Initial Cooling-Off Period (Cancellations Within 7 Days) You may cancel your booking within 7 days after accepting your offer or paying the deposit (provided you have not yet moved in), and the apartment provider will refund your deposit in full. Refund timeline: Deposits are typically refunded within 28 working days after cancellation. Important note: As a landlord, the apartment provider is legally required to place deposits into a third-party protection scheme. If your deposit has already been transferred to such a scheme at the time of cancellation, the refund may take up to 60 days due to the processing timeline of the third-party scheme. In such cases, the refund will be issued directly by the third-party scheme, and you will need to provide the repayment ID sent to you by them. The apartment provider cannot influence the processing time once the deposit has been transferred to the third-party scheme. II. Cancellation After the Cooling-Off Period (After 7 Days) If you cancel your booking after the initial 7-day cooling-off period: - You remain liable for weekly rent (including partial weeks) until the apartment provider successfully relets the room. - If the apartment provider finds a new tenant to relet the room, your agreement will be terminated, but you will be charged a £50 contract amendment fee, deducted from your deposit (or proportionally if you paid a reduced deposit). Note: If your deposit is to be refunded to a non-UK bank account, the apartment provider will deduct £20 from the refund amount to cover international bank transfer fees. "No Place, No Pay" This policy applies to the following two categories of students: - First-year undergraduate and first-year postgraduate students - Second-year and above students Cancellation rules differ between these groups — please review the relevant section based on your status. Part One: First-Year Undergraduate and First-Year Postgraduate Students If you are an incoming first-year undergraduate or postgraduate student and are unable to attend your intended university for one of the reasons below, you may be eligible to terminate this agreement: 1. Failure to meet academic requirements: Your offer from the chosen university or higher education institution has been withdrawn due to unmet entry requirements. 2. Exceeding expectations: As a first-year undergraduate, you have accepted an offer from a different university due to unexpectedly strong academic results. What you need to do: 1. Send an email Use the email address used during booking to send an email to: salesenquiries@wearehomesforstudents.com If already moved in, send to your assigned apartment’s email address. In the email, confirm your intention to cancel the booking and include your full name and the details of your booked accommodation. 2. Provide supporting documents - A rejection letter issued by your chosen university/college or UCAS - A UCAS status screenshot showing failure to meet required grades - Or evidence of a new university offer received via UCAS Adjustment All documents must be submitted within 3 calendar days of results publication. The absolute deadline is 28 August (whichever comes earlier). 3. Upon verification of valid documents, the apartment provider will cancel your agreement and fully refund your deposit within 30 days. 4. Consequences of late submission If you fail to submit the required information within 3 days, you remain fully liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Part Two: Second-Year and Above Students Important notice: Once you accept your offer and pay the deposit, your booking is confirmed and becomes a legally binding contract. Please ensure you fully understand all terms before acceptance. Cooling-Off Period (Initial Cancellation Window) You may cancel the tenancy agreement within 7 calendar days from the date of booking. How to cancel: Email salesenquiries@wearehomesforstudents.com (or your assigned apartment’s email address if already moved in). Refund: Full deposit refund if cancelled within the cooling-off period. Note: Deposit refunds may take several weeks depending on progress within the deposit protection scheme; the apartment provider cannot influence the speed of refund. Cancellation After the Cooling-Off Period After the cooling-off period, termination of the tenancy agreement is permitted only under the following circumstances: - You find a suitable replacement tenant - You serve a legally applicable notice under current legislation, e.g., withdrawal of your university/HEI offer due to failure to meet progression requirements to the next academic year If your university withdraws your offer due to failure to meet required grades and you wish to terminate your contract, you must: 1. Send an email Use the email address used during booking to send an email to: salesenquiries@wearehomesforstudents.com If already moved in, send to your assigned apartment’s email address. In the email, confirm your intention to cancel the booking and include your full name and the details of your booked accommodation. 2. Provide supporting documents - An official confirmation letter from your university/college stating that your offer has been withdrawn due to failure to meet required grades 3. Time requirement All documents must be submitted within 3 calendar days of receiving the official confirmation letter. If the tenancy period has already commenced If you receive the official confirmation letter after your tenancy has started, you remain liable for rent from the start date of your tenancy until a replacement tenant acceptable to the landlord is found and the room is relet. Upon verification of valid documents, the apartment provider will cancel your agreement. Your deposit will be fully refunded within 30 days. Consequences of late submission If you fail to submit the required information within 3 calendar days: your deposit will not be refunded, and you remain fully liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Other Important Notes Deposit non-transferability: Paid deposits cannot be transferred to another applicant or carried forward to another academic year. "No Visa, No Pay" This policy applies exclusively to international visa applicants. If you fail to obtain your visa before the tenancy commencement date, you must: What you need to do 1. Send an email Use the email address used during booking to send an email to: salesenquiries@wearehomesforstudents.com If already moved in, send to your assigned apartment’s email address. In the email, confirm your inability to obtain the required visa and your intention to cancel the tenancy agreement, and include your full name and the details of your booked accommodation. 2. Provide supporting documents - Official visa refusal notice issued by UK Visas and Immigration (UKVI) Time requirement: Documents must be submitted within 3 calendar days of receiving the refusal notice. For academic year bookings, the absolute deadline is 20 September. Provided the apartment provider receives correct documentation within the stipulated timeframe, your tenancy agreement will be terminated and your deposit refunded. Consequences of late submission If confirmation is not received by the deadline and your tenancy has already commenced, you remain liable for rent from the start date of your tenancy until a replacement tenant acceptable to the landlord is found and the room is relet. II. Visa Issues After Tenancy Commencement Scenario 1: Tenancy has commenced, but keys have not yet been collected If your tenancy has commenced but you have not yet collected your keys, you remain liable for rent until a suitable replacement tenant is found. Scenario 2: Visa revoked after key collection If your visa is revoked after you have collected your keys, you must notify the apartment team immediately: Notification deadline: Within 48 hours of receiving official notification Method: Email salesenquiries@wearehomesforstudents.com (or your assigned apartment’s email address if already moved in) Required documents: Official visa revocation document issued by UK Visas and Immigration (UKVI); official letter from your university confirming your release Subsequent process: - You will no longer be permitted to reside in the accommodation, but you remain liable for rent until either: a suitable replacement tenant is found; or any applicable statutory notice period ends.