Twodio - Aire

Refund Policy

Cancellation Policy ****The following is a brief overview of the standard apartment cancellation terms. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; the apartment contract shall prevail. The full cancellation policy is detailed on the apartment provider's website under the booking section, and you may also review it on this page. Please read carefully and ensure full understanding. Section One: Initial Cooling-Off Period (Cancellations Within 7 Days) You may cancel your booking within 7 days after accepting your offer or paying your deposit (provided you have not yet moved in), and the apartment provider will refund your deposit in full. Refund timeline: Deposits are typically refunded within 28 working days after cancellation. Important note: As the landlord, the apartment provider is legally required to place deposits into a third-party protection scheme. If your deposit has already been transferred to such a scheme at the time of cancellation, the refund may take up to 60 days, as it must go through the third-party scheme’s processing cycle. In such cases, the refund will be issued directly by the third-party scheme, and you will need to provide the repayment ID they sent you. The apartment provider cannot influence the processing time once the deposit has been transferred to the third-party scheme. Section Two: Cancellation After the Cooling-Off Period (After 7 Days) If you cancel your booking after the initial 7-day cooling-off period: You remain liable for weekly rent (including partial weeks) until the apartment provider successfully relets the room. If the apartment provider finds a new tenant to relet the room, your agreement will be terminated, but you will be charged a £50 contract amendment fee, which will be deducted from your deposit (or proportionally, if you paid a reduced deposit). Please note: If your deposit is to be refunded to a bank account outside the UK, the apartment provider will deduct £20 from the refund amount to cover international bank transfer fees. "No Place, No Pay" This policy applies to the following two categories of students: First-year undergraduate and first-year postgraduate students Second-year and above students Cancellation rules differ between these two groups — please refer to the applicable section based on your status. Part One: First-Year Undergraduate and First-Year Postgraduate Students If you are an incoming first-year undergraduate or postgraduate student and are unable to attend your intended university for one of the reasons below, you may be eligible to terminate this agreement: 1. Failure to meet academic requirements: Your offer from the chosen university or higher education institution has been withdrawn due to unmet academic entry requirements. 2. Exceeding academic expectations: You are a first-year undergraduate who has accepted an offer from a different university due to unexpectedly high grades. What you need to do: 1. Send an email Use the email address you used when making your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your apartment’s designated email address. In your email, confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents A rejection letter issued by your chosen university/college or UCAS A UCAS status screenshot showing that you did not meet the required grades Or proof of a new university offer obtained via UCAS Adjustment Submission deadline: All documents must be submitted within 3 calendar days of results being published. The absolute latest submission date is 28 August (whichever comes earlier). 3. Once the apartment provider verifies your documents, your agreement will be cancelled and your deposit will be fully refunded within 30 days. 4. Consequences of late submission If you fail to submit the required information within 3 days, you will remain liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Part Two: Second-Year and Above Students Important notice: Once you accept your offer and pay your deposit, your booking is confirmed and becomes a legally binding contract. Please ensure you fully understand its terms before accepting. Cooling-Off Period (Initial Cancellation Period) You may cancel your tenancy agreement within 7 calendar days after the booking date. How to cancel: Email salesenquiries@wearehomesforstudents.com (if you have already moved in, email your apartment’s designated address) Refund: If you cancel within the cooling-off period, your deposit will be fully refunded. Please note: Deposit refunds may take several weeks depending on the progress of deposit registration with the protection scheme; the apartment provider cannot influence the speed of the refund. Cancellations After the Cooling-Off Period After the cooling-off period, termination of the tenancy agreement is permitted only under the following circumstances: — You find a suitable replacement tenant — You serve a legally valid notice under current legislation, e.g., due to withdrawal of your university offer because you failed to achieve the required grades for progression to the next academic year If your university withdraws your offer due to failure to meet required grades and you wish to terminate your contract, you must: 1. Send an email Use the email address you used when making your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your apartment’s designated email address. In your email, confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents An official confirmation letter from your university/college stating that your offer has been withdrawn due to failure to meet required grades 3. Submission deadline All documents must be submitted within 3 calendar days of receiving this confirmation letter. If your tenancy has already commenced If you receive the official confirmation letter after your tenancy start date, you will be liable for rent from the tenancy start date until a replacement tenant acceptable to the landlord is found and the room is relet. Once the apartment provider verifies your documents, your agreement will be cancelled. Your deposit will be fully refunded within 30 days. Consequences of late submission If you fail to submit the required information within 3 calendar days: your deposit will not be refunded, and you will remain liable for rent for the entire contract period until a replacement tenant acceptable to the landlord is found and the room is relet. Other Important Notes Deposit non-transferability: Deposits already paid cannot be transferred to another applicant or carried forward to another academic year. "No Visa, No Pay" This policy applies exclusively to international visa applicants. If you fail to obtain your visa before the tenancy start date, you must: What you need to do 1. Send an email Use the email address you used when making your booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send the email to your apartment’s designated email address. In your email, confirm that you have failed to obtain the required visa and wish to cancel the tenancy agreement, and include your full name and details of the booked apartment. 2. Provide supporting documents An official visa refusal notice issued by UK Visas and Immigration (UKVI) Submission deadline: Documents must be submitted within 3 calendar days of receiving the refusal notice. For academic year bookings, the absolute latest submission date is 20 September. Provided the apartment provider receives correct documentation within the stipulated timeframe, your tenancy agreement will be terminated and your deposit will be refunded. Consequences of late submission If confirmation is not received by the deadline and your tenancy has already commenced, you will be liable for rent from the tenancy start date until a replacement tenant acceptable to the landlord is found and the room is relet. Section Two: Visa Issues After Tenancy Commences Scenario 1: Tenancy has commenced but keys have not yet been collected If your tenancy has commenced but you have not yet collected your keys, you remain liable for rent until a suitable replacement tenant is found. Scenario 2: Visa revoked after key collection If your visa is revoked after you have collected your keys, you must immediately notify the apartment team: Notification deadline: Within 48 hours of receiving the official notification How to notify: Email salesenquiries@wearehomesforstudents.com (if you have already moved in, email your apartment’s designated address) Documents required: Official visa revocation document issued by UK Visas and Immigration (UKVI); confirmation letter from your university stating that you have been released from your studies Subsequent actions: You will no longer be permitted to reside in the apartment, but you remain liable for rent until either: a suitable replacement tenant is found; or any applicable statutory notice period ends.