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Bioprocess Analytics and Automation Manager63093596785411120

Bioprocess Analytics and Automation Manager

**Title:** **Bioprocess Analytics and Automation Manager** **Location: Slough** **Visa and Relocation support is offered with this role.** **The Role:** Our Research \& Development (R\&D) team is seeking an experienced Bioprocess Analytics and Automation Manager to lead and manage a dedicated team within the field of bioprocess analytics and analytical automation. In this key role, you will be responsible for identifying, developing, and implementing innovative analytical methods and technologies that enhance the value of our customer offerings. This is a unique opportunity to lead, design, and deliver cutting-edge technology projects, while serving as the Subject Matter Expert (SME) in bioprocess analytics and/or automation. Candidates must have previous relevant technical and people management experience. **Key responsibilities:** * Design and successfully deliver multiple innovative projects or programs. * Understand and coordinate analytical requirements for Bio R\&D projects against available CoE resources to ensure scientific quality and timely achievement of delivery. * Ensure work environment and working conditions are appropriate for efficient performance and for achieving results, and if improvements or streamlining is needed, develop and implement solutions. * Provide the clarity of tasks, motivation and support to your team to continuously improve and develop. * Establish a culture of innovation in an organisation and lead the innovation process from brainstorming to ideation. * Maintain expertise as a Subject Matter Expert in a field directly related to bioprocess analytics and/or automation. * Identify IP threats and opportunities in active projects/areas of expertise. * Present own projects at conferences via talks or posters. Initiate the preparation of manuscripts for publication or external presentation. **Key requirements:** * BSc in Biochemistry or a related field with relevant industry experience. * Previous people management experience. * **Experience in the analysis of components, impurities, and contaminants in mammalian bioprocesses.** * Excellent knowledge of laboratory automation, including robotics. * Proficiency with relevant techniques such as ELISA, q/ddPCR and NGS. * Knowledge of PAT and model development. Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically. People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Negotiable Salary

Senior Ecommerce Experience Specialist63093600641667121

Senior Ecommerce Experience Specialist

who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. role summary The Senior Ecommerce Experience Specialist will be responsible for driving the online merchandising strategy, overseeing site performance, and collaborating with cross-functional partners to deliver a seamless guest journey and best-in-class site experience that supports brand objectives and key performance targets. **a day in the life:** what you'll do * Collaborate with the Ecommerce Manager to define, implement, and optimise the experience calendar and commercial trading strategy * Oversee the day-to-day trading of our websites, supporting the Ecommerce Manager with coordinating team priorities and ensuring key tasks are delivered on time and to an exceptional standard * Provide actionable insights by analysing sales performance and conversion funnel data to drive continuous improvement * Identify emerging trends and opportunities to optimise site performance and increase revenue * Partner with cross-functional teams and third-party vendors to deliver cohesive, customer-first website experiences and seamless guest journeys * Conduct regular competitor analysis and market research, sharing insights on new features, promotional strategies, and product highlights Qualifications, skills \& experience * 4+ years experience in ecommerce and trading of web platforms or related spaces (experience with Salesforce Commerce Cloud preferred but not essential) * Strong analytical approach to identify and understand trends based on data and insight with a detailed understanding of ecommerce eco-systems and levers to drive performance * Team-orientated with ability to effectively communicate priorities and collaborate with partners across the organization at all levels * Proactive and determined problem solver with a keen eye for detail must haves * Acknowledge the presence of choice in every moment and take personal responsibility. * Possess an entrepreneurial spirit and continuously innovate to achieve great results. * Communicate with honesty and kindness and create the space for others to do the same. * Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. * Foster connection by putting people first and building trusting relationships. * Integrate fun and joy as a way of being and working. Role Classification This role is classified as Hybrid under our global SSC Hybrid Workplace Policy. In-person collaboration is important, and much of the role can be performed remotely. Work is performed from the office at least 3 days per week. #LI-EM1

Negotiable Salary

Air Freight Compliance Manager63093600519939122

Air Freight Compliance Manager

Uniserve, a leader in global trade and logistics, is on the hunt for a highly skilled and proactive **Compliance Manager** to join our dynamic team at Heathrow. If you're a stickler for detail, a champion of safety, and thrive in a fast-paced environment, this is your chance to make a real impact. Reporting directly to the Warehouse General Manager, you'll be an integral part of our management team, ensuring our air freight, warehousing, and transport operations not only meet but exceed all regulatory standards. **What you'll be doing:** * **Aviation Security (Avsec):** Maintaining ASM level training, reviewing and updating security programs with the CAA, and ensuring the integrity of secure cargo. * **Health \& Safety:** Partnering with our SHEQ team to implement robust safety management systems, conduct risk assessments, and champion a culture of safety across the site. * **HMRC Compliance:** Overseeing our ETSF facility, ensuring strict adherence to HMRC rules, and managing the correct release of cargo from bond. * **ISO Accreditations:** Collaborating with our SHEQ team to maintain existing ISO accreditations and drive continuous improvement in our quality management systems. * **Facilities Management:** Being the first point of contact for all site maintenance and resolving any facilities issues, ensuring smooth operations. **Experience \& Skills:** * H\&S Qualification IOSH Manager or NEBOSH * Aviation Security -- Minimum CO Level / CM (Preferable) * ASM (Aviation Security Manager) -- Preferable * Current valid DBS \& 5 year background check -- CTC Valid - Preferable * MHE -- FLT License * MHE -- FLT trainer qualification (preferable) * Computer literate -- Experience of Outlook , Excel , Teams * Previous history of facilities management * Understanding of accreditation process -- ISO * Ability to complete Audits * Ability to work to deadlines -- time management * Dangerous goods by Air * ADR Road -- Preferable **Benefits:** Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks: * Competitive Salary: We value your skills and commitment. * Discretionary Bonus: Because your hard work deserves to be rewarded. * Pension Scheme: We've got your future covered. * Annual Salary Review: Your growth matters to us. * Free Eye Test and £49 Vouchers towards Glasses: Taking care of your vision. * Interest-Free Company Loan: We're here to support you. * Free On-Site Parking: Convenient and hassle-free. * Cycle to work scheme * Referral Bonus £750: Spread the word and earn some extra cash. * Care First Lifestyle Programme: Because your well-being matters. * Flu Jabs Annually: Stay healthy, on us! * Life Assurance: We've got you covered. * Electric Vehicle Charging Points at Work: Embrace sustainable transport. * Flexible Career Pathway. * Supply Chain Academy Education Courses: Expand your knowledge, including Masters and MBA programmes.

Heathrow Airport (LHR), Hounslow, UK

Negotiable Salary

Technology Risk Assurance & Financial Services Manager63093600600961123

Technology Risk Assurance & Financial Services Manager

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. **Make an Impact at RSM UK** At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it's supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It's an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships We have an opportunity to join TRA as a Manager in the London TRA FS team. The role will involve working in London as part of the TRA team on developing and leading delivery of quality, on budget and timely financial services technology risk assurance and advisory work across key areas of regulatory, industry and technology developments. You will lead a portfolio of FS clients who are engaged directly with TRA or support as a technology SME the development and delivery of internal audit plans for Financial Services Risk. You will be actively involved and consulted on planning, delivery and provision of technical information. You are required to have a genuine passion for developments in technologies, regulations, industry innovations and consumer behaviours impacting the UK financial services sector and how these aspects are interlinked. You will need to demonstrate keenness and innovation in adapting these developments to technology risk consulting and assurance, based on a solid experience of internal audit and IT controls work in financial services. You'll make an impact by: * Supporting the overall team in continued product and services development (for example Payments, FCA/PRA regulations, SWIFT, Data Protection, Operational Resilience, Project Assurance and wider regulatory services) * Managing a portfolio of financial services clients, both direct TRA clients and Financial Services Risk clients. * Planning, oversight and delivery of quality technology audits to budget and within agreed timescales * Monitoring and reporting on KPIs for your portfolio/client commitments based on defined delivery protocol and other MI, so that we can meet budget and quality requirements and to identify continuous improvement opportunities. * Understanding and application of RSM methodology and premium quality requirements in delivering audit work. * Developing relationships with RSM senior staff and financial services clients and identifying further opportunities for business development. **What we are looking for:** Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here's what we're looking for in our ideal candidate: * CISA qualified or equivalent * Significant IT audit experience within the financial services sector and UK regulatory environment * Proven ability to undertake business development, identify opportunities and acquire new wins * Excellent written and communication skills * Proven ability to produce quality documentation and reporting * Experience of managing multiple clients/assignments * Ability to travel to clients, whether by car or by public transport * Excellent financial services technical and regulatory knowledge (in particular, FCA/PRA requirements, EU directives, industry standards and certification, such as- Payments, Data Protection, Operational Resilience, ISO27001, NIST) **What we can offer you:** We recognise that our people are our most important assets. That's why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. * Hybrid working * 27 Days Holiday * Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. * Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team. #LI-AK1 Diversity and Inclusion at RSM At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.

Negotiable Salary

Associate Enablement Business Partner - EMEA63093600584449124

Associate Enablement Business Partner - EMEA

The Associate Business Partner in EMEA is crucial to effectively support the growing demands and strategic enablement needs of our EMEA Revenue organisation. This role will provide comprehensive program execution, deeper regional analysis, and enhanced support for our sales teams. ### **Key Responsibilities:** * Analyze and interpret key revenue metrics to identify gaps and determine the most relevant Enablement programs to impact business metrics. * Demonstrate thought leadership and expertise in the latest enablement trends, tools, programs, and technologies for creating world-class learning experiences. * Collaborate with revenue leadership as an integral member of their extended leadership team, aligning the enablement plan with the segment strategy and goals. * Shape and continuously refine the onboarding program for the aligned learner segments in collaboration with the Onboarding Program Manager * Support new sellers post-onboarding to accelerate their path to productivity. * Foster strong partnerships and align with internal and cross-functional subject matter experts to create and deliver enablement content as per the aligned plan. * Monitor the enablement plan to ensure alignment with changing business conditions and address performance gaps based on qualitative and quantitative observations in partnership with the Continuous Learning Program Manager. * Manage the intake process and prioritise enablement requests based on expected business impact, demonstrating a healthy balance of strategic and ad-hoc programs. * Collaborate with other Enablement peers to identify common needs among learners, enhance scalability, and reduce duplicative work through content and artefact sharing. * Take a hands-on approach to build, implement, and manage critical enablement programs that equip revenue teams with the necessary content, training, and resources for success. ### **Qualifications \& Experience:** * Bachelor's degree preferred, or equivalent experience. * 1-2 years of combined experience in Sales, Client Success, and/or Sales Enablement, with a proven track record of achieving goals and driving adoption. * Ability to secure stakeholder sponsorship and garner support from diverse internal stakeholders and cross-functional partners to successfully deliver programs. * Passionate about modern learning approaches, including virtual training, micro-learning, personalised learning journeys, and learning reinforcement. * Strong coaching skills and a genuine desire to support the growth and success of others. * Ability to manage competing priorities across multiple projects, meet deadlines, and deliver high-quality results. * Experience working in a fast-changing environment that requires strategic thinking, resourcefulness, agility, results-oriented decision-making, and commitment to excellence. * Strong collaboration and problem-solving skills with a strategic focus on scalability. * Excellent communication, collaboration, and influencing skills at a senior level. #LI-Hybrid #LI-MH1

Negotiable Salary

Head of Customer Services, ICIS (Hybrid)63093600393729125

Head of Customer Services, ICIS (Hybrid)

About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: https://www.icis.com/explore. About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership \& High-Performance Team Management * Develop, adapt, and continuously improve a forward-looking customer service strategy that evolves with customer needs, market trends, and business goals. * Inspire and lead high-performing teams by setting clear objectives, measuring performance through meaningful KPIs, and fostering a culture of accountability, excellence, and continuous learning. * Provide hands-on leadership to managers across Customer Success, Training, and Support (including 1st line and Technical Support)---ensuring alignment and collaboration across functions. * Design and execute tailored customer engagement strategies to serve our diverse, international customer base, ensuring scalable solutions that deliver value at every stage of the customer lifecycle. * Drive a training strategy that supports customer engagement while also acting as a growth lever for engaging new prospects and markets Operational Excellence \& Innovation * Champion operational efficiency through streamlined processes, automation, and effective use of AI-enabled customer service tools, particularly in self-service capabilities. * Maintain a robust Customer Success framework that enhances retention, loyalty, and growth, ensuring standardised processes and best practices that deliver measurable impact * Deliver against performance targets and operational metrics while maintaining a laser focus on improving customer satisfaction and team productivity * Proactively identify areas for improvement and lead cross-functional initiatives that drive innovation and service differentiation. Cross-Functional Collaboration \& Strategic Influence * Serve as a powerful advocate for the customer across the organisation---working closely with Product, Sales, Marketing, and Technology to ensure the customer voice informs key decisions and strategic priorities. * Influence and participate in strategic business planning, ensuring customer service goals are fully aligned with broader organisational objectives. * Promote and embed a customer-first mindset across all levels of the business, contributing to ICIS's positioning as a trusted, customer-led organisation. Requirements * Considerable experience in Customer Success, Customer Service, or related roles, with some experience at a senior or head-of-function level, ideally within SaaS or technology. * Demonstrated success in scaling and transforming customer-facing operations for a global customer base. * Proven ability to build and lead diverse, distributed teams across multiple customer service disciplines. * A data-driven mindset with strong analytical and decision-making skills, including experience with CRM systems, support platforms, and performance management tools. * A track record of fostering high-performing cultures, with a passion for mentoring, coaching, and empowering teams to excel. * Ability to operate with agility, resilience, and clarity under pressure---thriving in a constantly evolving, high-growth environment. Learn more about the LexisNexis Risk team and how we work We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. *USA Job Seekers:* We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. EEO Know Your Rights.

Negotiable Salary

Associate/Manager, Business Development Europe (Nordics focus)63093600423811126

Associate/Manager, Business Development Europe (Nordics focus)

London Full Time **About Klook** We are Asia's leading platform for experiences and travel services, and we believe that we can help **bring the world closer together through experiences**. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world. Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: * Customer First * Push Boundaries * Critical Thinking * Build for Scale * Less is More * Win as One We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us! **About Sales and Business Development：** **Sales and Business Development are a group of explorers, always looking for your next favorite adventure. We work with businesses on the ground to find new experiences for our users, negotiate exclusive deals and unleash our merchant partner's full potential through account management.** **What you'll do:** * **Destination Ownership:** **Effectively manage a designated destination by gathering key insights, establishing relationships with key stakeholders, and representing Klook within the destination.** * **Sales Planning and Execution:** **Create and deliver compelling sales pitches to prospective merchants, to establish new markets for Klook. Negotiate with new merchants to ensure they will be successful upon joining the platform (onboarding standards, supply strength metrics, etc) to help surpass goals.** * **Sales Acquisition and Pipeline Management:** **Identify ideal suppliers to join the Klook platform to expand offerings. Leverage Klook's advantages to build out competitive supply products. Develop, manage, and nurture a sustainable acquisition pipeline to achieve successful business outcomes.** * **Market Research \& Analysis:** **Utilize internal and external resources to conduct comprehensive market research, identifying new opportunities and formulate GTM strategy. Deliver insights on market trends and competitor updates to relevant stakeholders.** * **Cross-Functional Coordination** **: Collaborate closely with various internal functions (e.g., tech, product, marketing, supplier operations, customer service, finance) to generate/execute plans, maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business.** **What you'll need:** * **Language(s):** **Ideally fluent in Nordic languages, any additional European languages would be a plus** * **Sales Techniques:** **Proficiency in various sales techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with prospective merchants and driving growth.** * **Pipeline Management:** **Experience in identifying potential clients or suppliers, maintaining relationships, and managing sales pipelines to drive business growth.** * **Strategic Thinking:** **Capacity to think critically and develop strategic plans to capitalize on market opportunities, address challenges, and achieve business goals.** * **Customer Focus** **: Commitment to understanding customer needs, providing excellent service, and building attractive products/verticals which will drive customer satisfaction and loyalty.** * **Market Research and Analysis:** **Strong analytical skills to gather and interpret market data, identify trends, and assess competitive landscapes to inform strategic decision-making.** * **Business Acumen** **: Understanding of key business principles and metrics, as well as knowledge of the company's products/services and industry landscape, is important for effectively contributing to strategic planning and achieving business goals.** * **Cross-Functional Collaboration** **: Ability to collaborate with diverse teams and stakeholders to align strategies, optimize processes, and drive business objectives forward.** * **Teamwork and Communication:** **Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities** * **Adaptability and Resilience** **: Flexibility and resilience to navigate changing market dynamics, overcome obstacles, and drive continuous improvement in sales processes and strategies. Must be able to self-organize, stay focused and execute on action plans.** * **Ownership Mentality:** **Taking ownership of tasks, projects, or initiatives, demonstrating accountability, and driving results to contribute to the overall success of the organization.** * **Commercial mindset** **: Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with high degree of persistence and resourcefulness to get things done. Sensitive to real world trends and willing to experiment.** **What you'll get** * **An awesome team of international colleagues** * **A rare chance to build a global travel and leisure brand with a long runway of opportunities** * **An environment that values and supports your growth** * **Ownership of projects with real impact** * **No boredom! Every day is a new exciting challenge** *Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.*

Negotiable Salary

Risk Manager63093600412547127

**Company** Munich Re Specialty - Global Markets **Location** London , United Kingdom About us At Munich Re Specialty -- Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Please see our website for more information. Risk Manager To support the development, implementation and embedding of a comprehensive and proportionate risk management framework and risk culture across MRSG/GSI4, ensuring compliance with Munich Re, PRA, FCA and Lloyd's risk management requirements. Whilst the Risk Manager role will support all MRSG legal entities or GSI 4 businesses such as MRSL (the Lloyd's regulated entity) Responsibilities: To support the Head of Risk Management in the overall delivery of the MRSG risk management strategy and implementation of the risk management framework across the business (comprising the entities within MRSG/GSI 4 including its International Distribution Centres (IDCs) and Syndicates) and fully embed an appropriate risk culture. This includes: * Being responsible for the implementation and embedding of the risk management framework across MRSG, and other non-Lloyd's regulated entities as maybe required, on a risk based proportionate and consistent basis with the risk management strategy. Risk management framework activities include but is not limited to risk and control assessments, risk event management, emerging risk analysis, risk reporting and project work as described below. * Providing the business (1st line of defence) with effective and timely risk management (2nd line of defence) review, challenge and advice, to represent a risk management viewpoint in in risk identification, measurement, mitigation and reporting of risks. * To support the MRSG Risk team in the delivery of the annual risk plan and communicating when departures from plan are anticipated on a timely basis. * To address and respond to risk issues as they arise, escalating issues or key matters arising to the Head of Non-Financial Risk Management or the Head of ERM, other stakeholders (e.g. business partners, risk owners, members of ExCo) and governance bodies as appropriate. * To support the Head of Risk Management in the on-going monitoring and assessments of risks and controls for the MRSG legal entities, to enable the identification of top risks, potential new risks or emerging risks; and to provide an assessment of the adequacy of the control environment. This includes: * Maintaining the respective entity risk register and facilitating regular risk and control assessments. This may include financial risks and non-financial risk which are listed in the risk taxonomy.. * Supporting the design and monitoring of risk appetite measures and RAG trigger limits to monitor trends in risk exposures. * Collaborating with business stakeholders to assess and ensure effective key controls are appropriately designed and are operating effectively to mitigate identified risks in the risk register. * Where relevant, collaborate with relevant business stakeholders to agree pragmatic recommendations and actions for reducing exposures to risk where these exceed appetite or tolerance. Ensure the timely communication of such with the Risk Owner. * Completing risk reporting to the respective governance groups (ExCo and Board). * To manage the risk event management processes, and ensure timely updates of risk events in the MRSG Risk Event Log and associated governance/IRM reporting. * To manage include carry out thematic risk assessments, risk reviews/opinions or investigations of topics that may arise from time to time. This may include second line reviews on projects, hot risk topics or areas of concerns, emerging risks, new business initiatives, new products, new regulatory topics, and / or third party risk management arrangements. * To support the Head of Risk Management and Head of ERM in the development and / or production of both regular and / or ad-hoc risk reporting to various stakeholders of MRSG/GSI4. This primarily includes regular risk reporting to the respective MRSG legal entity governance body, e.g. MRSI UK ExCo and MRSI UK Board, DP ExCo and DP Board, MRSL R\&CC, MRSL Exco MRSL Board, as well as ad-hoc reports such as risk opinions or thematic reviews as requested. * To manage, lead and / or coordinate, or contribute towards MRSG/GSI4 projects or activities which may be required. * To lead, contribute and / or deliver risk training and awareness initiatives on behalf of the Risk team as may be required. * To support or undertake any other risk management departmental activities as and when required by the Head of Risk Management and Head of ERM. * For MRSL, to provide second line review and challenge of the business Lloyd's Fundamental Principles Oversight Framework (Project Rio). * For IRM, this may include ORCS (Operational Risk Control System) reporting of top operational risks to Munich. * MRSL Internal Model, Validation and/or other ORSA activities as maybe required. Examples of activities include coordinating activities to parameterise operational risk in the internal model and validation of non-kernel aspects of the internal model. * Completing outsourcing reports for important or simple third party relationships. **General responsibilities:** * To raise the profile of risk management and work with the business to support embedding of a strong and positive risk culture. * To support the review, on a continuous basis, of the risk management framework to ensure that it meets the business's emerging needs and to provide constructive and timely input into its development and embedding. * Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. * Partake in various working groups as may be required. Knowledge and Skills * Must have proven risk management experience, internal or external audit experience with suitable qualification. * Must have in-depth understanding of general insurance industry, and preferably of the Lloyd's or general insurance market. * Must have excellent report writing skills, experience of preparing reports and presentations for Senior management / Committee or Board review. * Must have ability to tactfully and appropriately question and challenge the business at all levels (including Senior Management and Directors) and present considered and balanced risk opinions, findings and recommendations. * Broad knowledge of Solvency II and Lloyd's market is an advantage in order to be able to question, review and challenge Syndicate or IDC management of risks, internal control effectiveness, business processes and procedures. * Should be focussed on completing activities to meet internal/external reporting deadlines, pragmatic solutions orientated and be conscientious with developing collaborative relationships with business stakeholders. * Should have broad understanding of the current risk management environment and awareness of key developments in risk management best practice (including providing Thought Leadership in specific topics or areas as requested by the Head of Risk Management or Director of Risk and Compliance). * University Degree and/or relevant professional qualification If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! Diversity, Equity \& Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty -- Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Learn more about sustainability at Munich Re -- choose your impact! **#BePresent** **#BeBold** **#BeCurious**

Negotiable Salary

Customer Technical Advisor63093917723011128

Customer Technical Advisor

**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward -- always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers. As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales \& Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success. Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field. As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer. As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us. In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created. Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. **Who You Are** You're good at what you do and possess the required experience to prove it. However, equally as important -- you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused -- someone who prioritizes customer success in their work. And finally, you're open and borderless -- naturally inclusive in how you work with others. **Required Skills and Experience** * Deep domain knowledge of service offerings and technical solutions in a practice * Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions * Prior consultative selling experience * Externally recognised as an expert in one or more of the following v ulnerability management, cyber tolerant backup, DORA, NIST, Modern XOAR SOC Services, Risk-Based vulnerability remediation, digital operational resiliency solutions **Preferred Skills and Experience** * Bachelor's degree or Master's degree * 5 years of experience (minimum) selling technical services for multi-industry customers **Being You** Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you -- and everyone next to you -- the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter -- wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Negotiable Salary

Project Controls Manager - Aviation63093917740033129

Project Controls Manager - Aviation

**Company Description** Turner \& Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner \& Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: www.turnerandtownsend.com **Job Description** We have an exciting opportunity for a Project Controls Manager to join our busy and expanding, Infrastructure business, supporting a major London based airport deliver a range of high value projects Owing to the complex nature of the works involved, this role will suit a Project Controls Manager from an aviation / airports background, with a proven track record of successful delivery in a major international airport environment. **Job Objectives:** * The Project Controls Manager will lead the programme controls function for a programme, monitoring for accuracy and consistency of plans, cost, safety, environment and performance reporting, and deploying available controls team resources to best effect. **Other responsibilities include:** 1Reviewing new project proposals/remits and monitor, so that realistic, resource plans are developed for the delivery of the programme. 2.Identify resourcing requirements to support the programme and liaise with planning functions to resolve resourcing issues. 3.Provide an efficient day-to-day service to the Programme and Project Managers in reporting on plans, costs, safety, environment and programme performance. 4.Monitor so that data input by project teams and others to cost and performance systems meet required data standards. 5.Manage the production of the Investment Plan Comply with the Investment Competence Framework. **Qualifications** * Experience in performing, monitoring, and reviewing planning and scheduling functions, which include schedule development, control, and analysis, in the field and the home office * Skilled in oral and written communication * Proficiency with PC operating systems, with proficiency in several basic software applications. * Proficiency with multiple discipline specific software applications such as Primavera (P6) and Microsoft Office Applications, for example Intermediate level of knowledge of engineering, procurement, contracts, construction, and start-up work processes. * Knowledge of engineering and construction management. **Additional Information** *Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.* *We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.* *Turner \& Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.* *Please find out more about us at* *www.turnerandtownsend.com/* #LI-SM2 SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner \& Townsend and our exciting future projects: Twitter Instagram LinkedIn *It is strictly against Turner \& Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner \& Townsend will ask candidates to pay a fee at any time.* *Any unsolicited resumes/CVs submitted through our website or to Turner \& Townsend personal e-mail accounts, are considered property of Turner \& Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner \& Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.* SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner \& Townsend and our exciting future projects: Twitter Instagram LinkedIn *It is strictly against Turner \& Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner \& Townsend will ask candidates to pay a fee at any time.* *Any unsolicited resumes/CVs submitted through our website or to Turner \& Townsend personal e-mail accounts, are considered property of Turner \& Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner \& Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.*

Negotiable Salary

Security Engineer, Vulnerability Management and Remediation Operations630939176899871210

Security Engineer, Vulnerability Management and Remediation Operations

- Bachelor's degree in computer science or equivalent - Knowledge of networking protocols such as HTTP, DNS and TCP/IP - Experience programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language - 5 years security engineering experience in system, network, and/or application security - 5 years experience developing vulnerability assessment tests with Python or Java. - 5 years experience improving accuracy of vulnerability detection mechanisms across a diverse technical ecosystem - 3 years experience troubleshooting networking, operating systems, applications, or cloud services. - 3 years experience building cloud-based services Embark on a Mission to Fortify Amazon's Defenses as a Security Engineer with the Vulnerability Management \& Remediation Operations team! Amazon Security is seeking a Security Engineer to join our Vulnerability Management and Remediation Operations (VMRO) team in London, UK. The VMRO team is responsible for discovering, assessing, triaging, detecting, and driving the remediation of vulnerabilities across the Amazon ecosystem Key job responsibilities Analyse public and private vulnerability disclosures and exploit code Deeply understand and assess the technical details and potential impact of vulnerabilities across Amazon's infrastructure, services, and applications. Investigate and triage vulnerabilities, identifying severity and the scope of potential impact to Amazon. Support response and remediation efforts, assisting builder teams to fix their security issues in a timely manner Engineer high quality, scalable, and accurate vulnerability detection mechanisms Design and implement automation, tools and workflows to enhance our operations capabilities. Be part of a global team and participate in periodic on-call responsibilities to ensure the continuous monitoring and remediation of vulnerabilities. Experience programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language and SQL * Experience with AWS products and services * Experience with any combination of the following: threat modeling, secure coding, identity management and authentication, software development, cryptography, system administration and network security Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Negotiable Salary

Manager - Operations Management Consulting - Western Europe630939176755211211

Manager - Operations Management Consulting - Western Europe

**Allow us to introduce ourselves.** At dss+, we are not just your average global operations consulting firm. We are a Purpose-driven company that exists to save lives and create a sustainable future -- for our clients, employees and communities. In pursuit of this Purpose, we put people at the centre of everything we do, and we are a consultancy with heart. As an experienced operations consultant, your role is crucial in helping us achieve this Purpose, making you an integral part of our operations. Right now, we're expanding our market reach and impact across Western Europe and we are looking for managers who can help us transform our clients and work as part of high-performing project teams on large, complex transformational work programmes. This expansion presents a unique opportunity for you to grow both personally and professionally as you contribute to our Purpose and work on challenging projects. **Does this sound like you?** As a manager you will work with industry-leading clients across your sectors to reduce risks and improve business continuity and asset productivity. You'll save lives, drive performance and improve the working lives of all your clients' employees. Key responsibilities will include; * You will manage a team of experienced consultants and subject matter experts to identify the root causes of client safety and productivity challenges by analysing a range of metrics and observations, and create, communicate and implement solutions * You will be trusted to work directly with the client identifying pain points and developing and implementing effective solutions to meet their needs * You will lead the delivery of solutions in **safety culture and / or behavioural based safety; PSM; or operational excellence** * You will develop your own and your team's work plans, mobilizing the team to deliver effectively * You will work with members of your team to build their capabilities and deliver better value to the client * You will manage project delivery and cultivate client relationships. **You can be based in France, Belgium, Germany, Italy, Spain or the UK but be available to travel up to 80% of the week to any of our client sites across Western Europe.** **Let's see where our shared vision leads.** We have a strong growth trajectory and a global footprint, which means unprecedented opportunity for the people on our teams to advance their careers through working with clients and joining forces with technical operations executives, experienced line managers and qualified coaches who all share a problem-solving mindset and a passion for what they do. We offer a mentorship program with internal and external senior leaders to broaden technical expertise and share best practices. Our performance process and talent systems support individuals on their personal and professional development journey, and you will have access to the Consulting Development Academy. In addition to our career development benefits, we offer a competitive base salary, medical cover, disability benefits, allowances, a discretionary yearly incentive plan, and flexible work policies. As a Global Company, our professionals have the possibility to contribute to international projects and grow with the company. Every employee can influence and impact our company, and we value innovators and entrepreneurs. **Who are you today?** Beyond that, be yourself. At dss+, we embrace and celebrate diversity. Above all, we are an inclusive culture in which everyone contributes and has the chance to develop their talents further. Ideally, you will hold a degree/master's degree in engineering or a business-related field, coupled with experience in management consulting with previous exposure to operational risk management, operational excellence. safety and/or culture change. You have the ability to manage diverse and remote teams of consultants and guide them to achieve business and client objectives and you are able to manage complex projects from end to end for small or large engagements You demonstrate experience and an understanding of the operational issues in heavy industries such as Manufacturing, Oil \& Gas, Power \& Utilities, Chemicals, Transport or Food \& Beverage You have a deep understanding of subject matters around either safety or operational excellence, and are able to leverage it externally (guiding clients, creating points of view, etc.). And you will have excellent communication skills and an entrepreneurial mindset. Like us. **Fluency in English along with Dutch, French, German, Greek, Italian or Spanish is essential, with proficiency in a third European language being highly desirable.** **A bit more about us** We are implementers and change-makers. Our passion lies in helping our clients solve their biggest challenges and engaging organisations, from the boardroom to the shop floor, to become resilient to future vulnerabilities and sustain improvements. Our industry expertise---in metals and mining, chemicals, oil, gas and energy, power and utilities, agribusiness and consumer goods, industrial and manufacturing, and private equity---combined with our consulting expertise in risk, operations, and sustainability helps clients translate their pain points into actionable roadmaps that deliver real, tangible results. Our transformational solutions in operational risk management, operational excellence and ESG/sustainability are accelerated through leadership coaching, capability building, and culture change and enabled through digital technologies. #LI-AA1

Negotiable Salary

Luxury Brand Ambassadors - Full Time & part time - Salon de Parfums Boutique - Harrods Knightsbridge

About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. About the role We are seeking for a Luxury Brand Ambassadors full and part time for our new Creed Boutique in Salon de Parfums - Harrods on 6th floor, due to open in April 2025, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities **Including but not limited to:** **Product Knowledge:** Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales. **Sales Excellence:** Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. **Customer Service:** Deliver exceptional customer service to create memorable experiences and foster brand loyalty. **Visual Presentation:** Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. Skills/Experiences desired Exceptional communication and interpersonal skills. Proven experience in luxury retail or a similar customer-facing role. Passion for the luxury brand and a commitment to delivering an exceptional customer experience. Goal-oriented with a track record of meeting and exceeding sales targets. Ability to work effectively in a fast-paced environment. Flexibility to work weekends and holidays as needed. Passion for fragrance or beauty products is a plus. Why the House of Creed? **Luxury Redefined :** We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. **Innovation:** Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. **Diversity and Inclusion:** We celebrate differences and believe that a diverse team fosters creativity and innovation. **Career Development:** Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding. This role is based in Salon de Parfums - Harrods Knightsbridge on 6th Floor Benefits 32 days paid annual leave (pro rata for part time employees) Monthly competitive commission structure Extra day off for your birthday Product allocation with discounted rate Clothing allowance Contribution into company pension Career progression \& Training Length of service rewards Harrods discount

Negotiable Salary

General Manager630935963426571213

General Manager

***Fast. Fresh, Fearless*** Are you ready to join one of the fastest growing Vietnamese food brands on a mission to serve the most authentic and freshest taste of Vietnam to customers within 3 minutes? As we grow across the UK and London, we are looking for thoughtful \& free spirited leaders to come and deliver the Hop experience across our new sites. Do you come from the world of Hospitality? Ready to join something special? Ready to Lead, Grow, and Thrive? Let's do it! As a General Manager, you'll be at the heart of our fast-paced, high-energy restaurants, leading a team that thrives on good vibes, togetherness, and a free spirit. This isn't just another management role - it's a career with real growth opportunities. We invest in our people with paid training, team events, bonuses, and a culture that celebrates individuality - because we know that when you're at your best, our team and our guests feel it too. If you're a people-first leader with a passion for hospitality, a love for fast-paced environments, and the energy to inspire those around you, we'd love to have you on board. Come be a part of something different---where the only thing we put in a box is our food! **Our Story:** Born into a family of caterers, our founder, Paul Hopper, has hospitality in his blood. After six uninspiring years in the city, he set off to South East Asia, where a typhoon unexpectedly led him to Saigon. There, he discovered pho from a bustling street vendor, immersing himself in the rich flavours and vibrant culture. Inspired by the warmth and resilience of the people, HOP Vietnamese was born. Since 2015, HOP has been serving London \& Manchester with fresh, flavourful food across five thriving restaurants---soon to be seven in 2025. Join us as we continue to grow! **Our Commitment to you:** When visiting Vietnam, you'll immediately notice a strong sense of community - people sharing meals in street food markets. Thoughtfulness is at the heart of Vietnamese culture, not just among friends and family but also toward strangers and visitors. Everywhere you go, there's an immense energy and positivity, from the people to the bustling streets and markets. These values are at the core of everything we do, especially when it comes to our team. That's why we promise to always be mindfully respectful and thoughtful in our actions and decisions - whether they affect you, our community, or our planet. If you're part of the HOP family, know that we are grateful for everything you do. We celebrate uniqueness, champion individuality, and embrace diversity. You'll never be asked to be anything other than yourself - because your personality is what makes HOP, HOP! Our restaurants stand out from anything else on the high street. We love pushing boundaries, breaking the norm, and doing things differently. The only thing you'll ever find us putting in a box is our food! **Where you'll shine:** As the heartbeat of the restaurant, you'll be the captain steering daily operations to ensure top-notch service, delicious food, and happy customers. Leading by example, you'll inspire and energise your team, jumping in when needed to keep things running smoothly. With a keen eye on efficiency, you'll optimise workflows, manage stock, and keep costs in check---without ever compromising on quality. Compliance is key, so you'll make sure health, safety, and licensing standards are always met. From handling customer feedback with a smile to training and retaining a happy, motivated team, you'll play a vital role in delivering an exceptional dining experience while working closely with senior management to hit company targets. **About you:** + At least 1 year of previous General Management experience + Ideally, you will have experience in the restaurant, hospitality, quick-service restaurants (QSR) or high-energy, casual dining industry + Proven ability to thrive in a fast-paced restaurant, balancing efficiency with great customer experience + A people-focused leader who can inspire and energise a team while fostering a fun, supportive work environment + Strong operational knowledge, including stock management, compliance, and cost control + Hands-on approach---willing to step in and support the team when needed + Excellent communication skills, with the ability to engage both staff and customers + A problem-solver who stays cool under pressure and can adapt quickly to challenges + Passion for food and service, with an understanding of Vietnamese cuisine or culture being a bonus **What's on Offer:** + Competitive bonus plus salary top ups based on the complexity of the location + 28 days holiday a year + day off on your birthday + 1 extra day for every two years working for HOP + Structured career ladder for development + Free food on every shift + Team events \& parties + Referral scheme + Flexible pay through wagestream + 50% discount when you come with family or friends + Gifts on special occasions Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Job Type: Full-time Pay: £43,000.00-£45,000.00 per year Additional pay: * Bonus scheme Benefits: * Company events * Company pension * Discounted or free food * Employee discount * Referral programme * Store discount Schedule: * 10 hour shift * 8 hour shift * Day shift * Monday to Friday * Night shift * Weekend availability Work Location: In person Reference ID: GM001

£43,000-45,000/year

Cover Cleaning Operative630935968660511214

Cover Cleaning Operative

### **About The Role** **Cover Cleaning Operative** To work at multiple sites across a designated area providing cleaning and non-cleaning duties as per the site specification provided by the Account Manager to ensure the required standards are met. Reporting into the Area Manager you will take responsibility for the standard of cleaning delivered to the sites you are required to operate in. The scope of the role is to ensure that exceptional service levels, client satisfaction, continuous improvement are provided to our customer. Main Duties: * Carry out routine and non-routine cleaning duties in accordance with the cleaning specification to the required standards. * Complete a full clean as per the site specification ensuring complete hours are delivered. * Adhere to Bidvest Noonan policies and procedures. * Wear correct PPE and uniform. * Report faulty machinery or equipment. * Adhere to Health and Safety processes and report health and safety hazards * Complete signing in and out procedures via a phone app using the Timegate System. * Complete stock takes and support the ordering and replenishment of cleaning products and equipment if requested. * Liaise with the client to understand ad hoc requirements. **Essential Criteria** * Ability to work alone or in part of a team. * Ability to accurately carry out verbal and written instruction to a high standard. * Ability to follow health and safety procedures and instructions to a high standard. * Ability to organise and prioritise workload. * Ability to act in a professional manner. * Good communication skills, both written and verbal. * Excellent standard of work and customer service * Ability to adapt to requested tasks * Positive attitude Desirable Skills: * Have a good working knowledge of cleaning standards across the contracts we operate, * Have a pleasant and positive attitude as to instil confidence with the client. ### **About Us** **Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.** **We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.** **Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.**

Negotiable Salary

Life Sciences Field Service Engineer630935967027211215

Life Sciences Field Service Engineer

Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers---and our commitment to excellence. Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. We are currently seeking a **Life Sciences Field Service Engineer**who will be responsible for providing high quality onsite customer support and representing the face of Beckman Coulter to our customers. This position reports to the Flow Cytometry Service Manager and is ideally located in the Home Counties, Greater West London and surrounding area*.* **In this role, you will be responsible for:** * Conducting service, repair, installation of products and ensuring Preventative Maintenance Inspections and modifications are completed within the specified time frames * Adhering to customer focused strategies to achieve business goals, increase customer satisfaction, whilst positioning Service Support as a positive sales differentiator in an ever increasingly competitive market. * Ensuring accurate and timely completion of all paperwork, debriefing and reports and maintaining accurate car inventory **The required qualifications for the job include:** * A minimum HNC (or equivalent) in a relevant technical subject * Good interpersonal skills with the ability to communicate effectively both internally and externally at all levels * Full Driving license required \& able to travel overseas as if required **Travel, Motor Vehicle Record \& Physical/Environment Requirements:** * Ability to travel with occasional overnight stays supporting both local territory and other territories as required. * Must have a valid driver's license with an acceptable driving record * Able to travel overseas for training purposes **It would be a plus if you also possess previous experience in:** * Previous Centrification experience desirable * Working within a Laboratory/Clinical environment Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Negotiable Salary

Commercial Services Manager630935967184671216

Commercial Services Manager

**Wondering what's within Beckman Coulter Diagnostics? Take a closer look.** At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. The Commercial Services Manager UK \& Ireland for Beckman Coulter Diagnostics is responsible for: * Leading, developing and inspiring a high-performance team responsible for tender, contracts, and administration processes * Providing operational leadership in measuring and improving commercial results through a metrics driven continuous improvement culture and rigorous adoption of Danaher Business System. * Embracing the Danaher core values and ensure all associates are actively engaged in the achievement of company growth objectives. * Providing strategic direction on Commercial objectives in the short and long term * Supporting new business acquisition and customer retentions strategies as needed * Initiating and maintaining contacts with recognised key opinion leaders * Working cross collaboratively with multiple business stakeholders This position is part of the Customer Operations Department located in United Kingdom and will be an office position at our Amersham based offices. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the EU Sales Operation and Enablement Department and report to the Head of Contract and Tender EU responsible for developing and executing a commercial strategy that supports Beckman Coulter's growth plans, including delivery of an excellent customer experience, optimal deployment of all commercial processes, with a highly engaged and high functioning team. If you thrive in a fast paced, supporting role and want to work to build a world-class organization---read on. **In this role, you will have the opportunity to:** * Shape Beckman Coulter's commercial product offering * Work alongside the NHS and impact on patient care in Hospitals and the community * Inspire and engage a successful team * Implement new tools, processes and techniques that improve commercial deliverables * Build strategies to retain existing customers and win new Pathology networks **The essential requirements of the job include:** * Experienced leading in Commercial services environment, with direct people reports * Demonstrates previous commercial experience within Diagnostics, Pathology, or the UK \& Ireland healthcare setting * Strong credentials of building and leading in a result focused, metric driven, high performance team * Demonstrates strong strategic and analytical skills, as well as solid business acumen. * Previous experience with complex, multi-platform, multi-site tender bids * Formal training or professional qualification in procurement law * Familiar with Oracle, Workday, MS applications **It would be a plus if you also possess previous experience in:** * Managed service contract delivery You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply! This position is part of the Commercial Team located in Little Chalfont and will be an on-site position. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Little Chalfont, UK

Negotiable Salary

Head of Operations Management & Planning630935966776351217

Head of Operations Management & Planning

If you'd like to be considered for this opportunity we encourage you to apply promptly to avoid disappointment as if applications are high the role will close before the closing date given. R27536 Head of Operations Management and Planning Closing date: 20 July 2025 Location: RG7 4PR, located between Reading and Basingstoke, with free onsite parking. Package: Competitive leadership salary depending on experience, plus various other benefits including a generous holiday allowance, performance related bonus \& an additional flexible benefit scheme. Working pattern: Primarily an onsite position but there is the scope to work from home dependent on business needs. AWE operates a 9-day working fortnight, applications from candidates wishing to work full or part-time will be considered. Ready to play your part? At AWE, it's not just a job, it's far more than that. Our shared purpose is to help keep the nation safe. Could this role be the opportunity for you to play your part? The Head of Operations Management and Planning is a strategic position delivering a high-performing Operations Management and Planning capability in line with current and future business need; ensuring we have the right people, strategies, tools, processes and governance to meet business plan deliverables. You will be leading the provision and delivery of the: * Product Delivery Management Office * Integrated Operations Plan * Master Production Schedule This will be across AWE, leading and managing across an extensive stakeholder landscape and providing direction and support of day-to-day planning activities (materials, resources, de-confliction) to ensure on time delivery (OTD) ensuring requirements and critical business plan milestones are met. This role is pivotal in driving operational excellence, ensuring seamless coordination across planning, execution, and enabling the organisation to meet its strategic commitments with precision and agility. You will have the opportunity lead across and engage with cross functional colleagues (Manufacturing Engineering, Commercial, Logistics, Business Unit leadership) and monitor, identify and report any capability or capacity constraints to allow for priority production decisions to be made. Key Responsibilities: * Overseeing the SAP strategy alongside the SAP implementation team and functional lead for SAP. * Lead the end-to-end S\&OP process, ensuring alignment between demand, supply, and financial planning across operational business units. * Facilitate monthly S\&OP cycles, integrating inputs from engineering, commercial, finance, Operational Business Units and supply chain to create a unified operational plan * Own the operational use of SAP modules to support planning, procurement, production, and logistics. This includes its deployment and implementing SAP to enhance operations planning and decisions for short, medium and long-term planning horizons, integrating resource planning, materials and forecasting. * Provide the direction and leadership to the operations planning team including coaching and developing the team and fostering accountability, engagement, development, performance and retention of their teams to drive and promote a high-performance culture. * Set and sustain the strategic direction for Operations Management and Planning functional capabilities. Lead teams to ensure the enduring integrity, management and maintenance of the planning/scheduling module on the company Manufacturing Resource Planning system * Lead operations business planning, including financial planning and analysis, workforce and capability Planning, including resource balancing, risk management, development and monitoring of SLAs, confidence Modelling. * Drive data integrity and system optimisation to enable real-time visibility and analytics across the value chain. * Lead improvement opportunities using lean tools to visualise workflows, bottlenecks, constraints and delays to eliminate non-value adding steps and waste removal in all its forms. * Analysing process data to identify cycle-time reduction, throughput improvement and areas of improving flow. Who are we looking for? Requirements * Degree educated or similar attainment level demonstrated through experience within an operations/ manufacturing environment. * Extensive experience in Sales and Operations Planning in complex matrix organisations/ portfolios including strategic experience with SAP from project preparation, data migration, user testing to deployment. * Proven experience of leading organisational transformation in relation to operations planning technology/ processes/ capabilities. * Extensive leadership, coaching and stakeholder management experience with track record of building relations cross functionally at all levels. Whilst not to be considered a tick list, we'd like you to have experience in some of the following: * A broad understanding of the regulatory environment. * Your experience may include supply chain management, logistics, demand and supply and capacity utilisation, inventory management. * Proven track record of providing inspirational leadership to a team with diverse skills/ experience and building a high performing team. * High levels of business, financial and commercial acumen. * Ability to manage a wide portfolio of complex and inter-related activities. * Proven ability to manage programmes, schedules and plans, and positively respond to changing circumstances with agility. You see yourself as having a strategic and proactive approach to managing obstacles. We welcome a visionary leader with a 'growth mindset' to push the boundaries of what's possible. You'll be joining us at a pivotal time, with the chance to shape the future direction of AWE through exciting technical projects. Additional requirements: * Willingness to undertake UK and overseas travel. * Ability to obtain and maintain necessary security clearance. * DV clearance is required for this position. Next steps: Everyone who works at AWE brings unique skills and perspectives to the table. We recognise that great people don't always 'tick every box'. That's why we focus on your potential, your fit with our values, your transferable skills as well as your experience. Even if you don't meet every point above, but you feel that this role and AWE are a great fit for you, please go ahead and apply, we'd love to receive your application. Important things you need to know: * We encourage you to apply promptly to avoid disappointment if applications are high and the role therefore closes. * You will need to obtain and maintain the necessary security clearance for the role. This will be funded by AWE. The nature of our work does mean you need to be a British Citizen who has been resident in the UK for the past 5 years in order to apply for SC clearance and 10 years for DV. * We want you to feel comfortable and able to shine during our recruitment process. Please let us know on your application form if you need any adjustments/accommodations during the process. * Our interviews typically take place over Teams and for most roles are a 1 stage process. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide will be stored in accordance with GDPR and kept separate from your application form and CV, and the information will not be shared with anyone involved in interviewing or making hiring decisions. Please note that you must be a British Citizen to apply for a role with us.

Negotiable Salary

Cover Supervisor – Secondary School Full Time Temporary NEW630935964551691218

Cover Supervisor – Secondary School Full Time Temporary NEW

* Short-time/Long-term supply work * Secondary Schools * Greenwich * £89.00 -- £110.00 per day **Do you enjoy working with young people aged 11 -- 18? Have you considered working in Secondary Schools as a Cover Supervisor?** **We are working with a range of Secondary Schools across London who are looking for confident, professional and dedicated people to work as Cover Supervisors in their schools to provide short-term and daily cover for teachers.** **The Role** As a Cover Supervisor you will work in secondary schools covering classes and ensuring students are working on tasks whilst teachers are absent or engaged in other activities and meetings. This is a key role within secondary schools and almost every secondary school will engage cover supervisors to allow teachers. This is great opportunity to work on flexible basis and gain experience within secondary schools. Cover Supervisors are required for the full school day -- 8.15am to 3.30pm (approx.) **Flexible work options** Most Cover Supervisors begin work on a short-term/supply basis. This is ideal if you just want to work a few days in local schools, or want to build experience within the secondary school sector. For more experienced Cover Supervisors, we have full-time contracts available. **What do I need to be a Cover Supervisor?** You do not need any formal qualifications to be a Cover Supervisor, but we do require you to have had some experience working with 11 -- 18-year-olds. Cover Supervisor work is ideal for: * Graduates who are considering becoming Secondary school teachers * Youth workers * Summer camp leaders * Sports coaches for 11 -- 18 yrs * People who have experience supporting young offenders You will need an Enhanced DBS certificate to work with children and 2 references covering the past two years. If you haven't got a DBS, we can help you apply for one from the UK Disclosure and barring service. Most importantly you need a confident, positive and professional approach to working with young people. **If you're interested in working as a Cover Supervisor in Secondary Schools, then please apply now with an up-to-date CV and one of our team will be in touch.** We have a policy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to reply to individual enquiries. If we have not contacted you within this specified time your application has been unsuccessful on this occasion. Philosophy Education is a Recruitment Business and is advertising this vacancy on behalf of one of its clients.

Greenwich, London, UK

Negotiable Salary

Senior Renewals Sales Leader – North EMEA, Germany and France630935963929611219

Senior Renewals Sales Leader – North EMEA, Germany and France

Our purpose is to build a safer and more resilient digital world. Every day, we live this purpose by helping SecOps, ITOps, and engineering teams keep their organizations securely up and running. In 2024, Splunk was acquired by Cisco to help customers continue to build resilience across their entire digital footprint. Today, many of the world's largest and most complex organizations rely on Splunk to protect their mission-critical systems. Digital resilience is a team effort. Let's build it together. Are you an upbeat Software Sales Management Professional, with deep knowledge of SaaS, Recurring Revenue and using Renewals to drive Growth? If so, we are looking for you to join our team! This is a great opportunity to join us as we pursue our vision. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. We're committed to our work, customers, having fun and most importantly to each other's success. The Splunk Renewals team in EMEA is a result driven and collaborative bunch. We love to work as a team, celebrate success and learn from our losses. We have an excellent team culture based on respect, transparency and always doing the right thing! You will be accountable for the overall success and development of a renewals team, who drive customer retention, renewals and growth for Splunk's industry-leading enterprise software solutions. The role requires an individual who is customer focused, operationally astute, enjoys making data driven decisions, is at home collaborating with a broad range of stakeholders, has a strategic mindset and can coach and mentor a team as the function continues its transformation journey within Cisco. This is a senior leadership role with the responsibility to lead other managers. Territory to be covered: - Nordics, Belux, Netherlands, Switzerland, Austria, Germany and France -- subject to change. Location - UK, Lisbon. **Responsibilities:** * Strategic * Align with organisational and corporate objectives to develop and execute a regional plan for revenue retention for the region. * Lead change management initiatives across the region. * Partner with other leaders across the business on strategic initiatives. * Develop new ideas to efficiently scale and transform the business. * Operational: * Produce accurate and detailed regional forecasts on a minimum rolling 4 quarter basis. * Consistently meet and exceed quarterly and annual renewal rate targets and other KPIs. * Reduce churn target quarter on quarter through risk identification and risk mitigation recommendations using the available data, reports and dashboard. * Define, streamline and implement internal business processes including development of operational and procedural guidelines. * Collaboration * Listen to other views but also be able to air your opinion with evidence and passion. * Liaise with cross functional teams to mitigate renewal risk as part of the Unified Risk Management (URM) and Unified Engagement Model (UEM) - using the available tools, defined cadences and best practices. * Liaise with the sales organisation to develop longer term account management strategies as required. * Cross collaboration with the Partner team to ensure optimal execution of the renewal book of business. * Leadership * Represent or stand-in for the Director of EMEA Renewals as and when required -- for example on regional/global forecast calls, meetings and relevant forums. * Hire, develop and retain top renewal-sales talent. * Lead daily activities of renewal sales professionals with a hands-on and problem-solving approach. * Encourage growth and career development for the team through listening, performance evaluation, coaching and learning plan definition. * Performance manage substandard performance. * Have a thoughtful and clear approach to timely decision making. * Approach conflict management in a decisive yet diplomatic manner. **Requirements:** * You are laser focussed on Operational Excellence. * You come from a SaaS sales background, where you have demonstrated a track record of positive results and strong competency in software sales management, driving growth, driving team development and performance. * You know how a renewals sales business works. You are intimately familiar with the metrics and measures: Renewal and Churn Rates, Net Growth, and how to performance-manage and forecast your business on that basis. * You have operated in a recurring revenue model, interacting closely with account management, customer success and operations teams to support growth and retention objectives. * You thrive in managed change, and seek to push beyond the status-quo, seeking ways and means to drive outcomes and insights. * You have the experience to make sound decisions and solve problems using data and other inputs. * You have excellent organisational, operational, and time management skills. * Strong interpersonal, communication and problem-solving skills and the ability to work effectively with a wide range of individuals in a diverse community * You are autonomous and can manage an autonomous team. * You can manage and train staff, including organising, prioritising, and scheduling work assignments. * Proficient in MS Office Suite and Salesforce software applications * Demonstrable history of achieving targets and professional growth through learning resulting in an increasing span of control. * 10+ years of relevant leadership experience. * Languages -- fluent in written and oral English and a second European language can be advantageous. We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.

Negotiable Salary

Head of Customer Insight & Complaint630935963136011220

Head of Customer Insight & Complaint

Job Description: We have an excellent opportunity for an experienced Head of Customer Insight \& Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. This role encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. The salary will be up to £90,000, dependent on experience. **What you'll be doing:** ------------------------- * **Customer Insight Management:** * Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. * Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. * **Complaint Management:** * Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. * Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. * **Quality Assessment:** * Perform comprehensive quality assessments to ensure that service standards are consistently maintained. * Implement quality control measures and develop improvement plans based on assessment results. * **Decision Authority:** * Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. * Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. **Individual responsibilities/tasks/ Key Result areas** * **Customer Insight Management:** * * Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. * Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. * Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. * **Complaint management :** * * Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. * Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction * Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches * Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence * Own the root cause analysis process and create transparency across the business * Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement * Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation * Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics * **Quality Assessment:** * * Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. * Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. * Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. * Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. * Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement * **Design Authority** * * Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. * Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. * Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. * Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. **What you'll bring:** * Demonstrable commercial acumen and experience, mainly within a B2B environment * Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation * Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others * Excellent understanding of Financial services and the full regulatory environment * Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks * Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver * Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change * Proven ability to collaborate across multi-disciplinary teams * Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure * Successful experience in developing and retaining critical talent and building an effective team * Ideally experience of managing and working in Risk/compliance or operational resilience * Experience of operating at an executive level in a multinational, complex organisation * Experience of building a team, leading and improving an organisation's capability * High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business * Experience preparing and presenting business reviews and strategic information at an executive level **What we offer:** At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise \& diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. **Who we are:** --------------- We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection -- with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive -- offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. **Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)**

Negotiable Salary

Cleaning Team, Soho630935964257291221

Cleaning Team, Soho

**Company Description** **Who We Are** We're purpose-driven. With every ride, we aim to redefine health and happiness. It's all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us---we'd love to have you **Our Mission** To foster an open, diverse, \& inclusive community---while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we'll work nonstop to embrace and create change. Because nobody is equal until everyone is equal. **Job Description** We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail. Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned. **DUTIES AND RESPONSIBILITIES** * Manage studio cleaning and preparation including: cleaning of all exercise equipment (bikes, weights), floors and mirrors * Common area cleaning, including: front desk, lockers, retail shelves, office, hallways, bathrooms and changing rooms * Ensure all tasks on the cleaning checklist are completed by the end of your shift * Escalate any issues with equipment or customer queries to management in a timely manner * Safely use and store cleaning products and equipment in line with health and safety procedures * Ensure all reusable water bottles are cleaned and safely stored * Collect and distribute used and clean towels * Respond to staff and SoulCycle emails within a timely manner * Stay up to date on studio announcements and company initiatives **Qualifications** **PERSON SPECIFICATION** * Excellent cleaning skills - must possess a clear understanding of what constitutes as a clean and sanitary environment * Experience using hand tools and cleaning products * A friendly and approachable demeanor * The ability to work successfully within a team and take instruction * Able to use your initiative to creatively solve problems * Basic communication skills -- written and oral * Strong customer service skills * Experience working within a fast pace environment * Reliable * Must be able to kneel, bend, reach, climb and stand for long durations of time * Must be able to lift/carry a minimum of 30lbs * Excellent attention to detail **PHYSICAL REQUIREMENTS:** * Must be able to work in a fast-paced environment * Must be able to kneel, bend, reach, climb and stand for long durations of time * Must be able to lift/carry a maximum of 30lbs **Additional Information** **SOUL VALUES AND ATTRIBUTES** * **A culture of yes** -- you're SOULution focused, with a positive can-do attitude, takes accountability and embraces and adapts to change * **Get dirty** -- no job is too small, you are willing to support your team within all aspects until the job is done * **Show gratitude** -- you give thanks, are humble, and remember that it takes a village * **Community** -- an enthusiastic team member, that cares about others and their surroundings, with exceptional interpersonal skills and strives to bring SOUL to the people * **Communicate well** -- you are able to give and receive constructive feedback and approach every conversation with an open mind For additional Information visit our Career Site: https://www.soul-cycle.com/careers/

Negotiable Salary

Regional CHC Operations Coordinator635000623855391222

Regional CHC Operations Coordinator

Want a 3D Career? Join Norgine. At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community. We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits. Bring everything about yourself that you’re proud of, whether that’s your passion for making a difference, focus on others’ well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community. In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people’s wellness as much as you do. Norgine: Transforming Healthcare, Backed by Over a Century of Expertise. We have an exciting opportunity for a Regional CHC Operations Coordinator to join Norgine. The person holding this position will report to the Regional Head and be a member of the Commerical Consumer team. The core responsibility of the of the Regional CHC Operations Coordinator is to provide support to the Regional Head, this role involves close collaboration with the regional leadership and cross-functional teams to ensure operational and strategic alignment. The role involves a variety of diverse responsibilities to support the efficient execution of sale and marketing initiatives. This is a vital role to support operational excellence. This will be a permanent role. KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Data Collection and Analysis Collate, analyse and track performance metrics (KPIs), providing actionable insights and recommendations and contributing to the execution of regional marketing and commercial strategies to achieve business objectives. Insights and Reporting Prepare and coordinate the collection of market data to support strategic decision-making. Document Preparation Organize and prepare complex documents using a variety of applications for business reviews and meetings. Upload marketing and medical materials into the system in collaboration with other team members. Also responsible for gathering and summarising data for special reports. Business Meetings/Events Arrangement Arrange venues, co-ordinate schedules, equipment, catering, accommodations, and travel for participants arriving from various locations to ensure the smooth running of medium-scale events. Budgeting Analyse, track, issue, and close purchase orders in line with the planned country budgets. Support the Regional Head in preparing expense reports by tracking budgets, monitoring resources and reporting variances. Project Resource Management Carry out delegated activities to support the deployment and effective use of project resources. Coordinate with supply chain, regulatory, and medical departments to ensure seamless project execution. Compliance Responsibility Complies with applicable rules, laws, regulations and guidance governing their role responsibilities. Correspondence Prepare routine emails, minutes of meetings, and reports for approval by more senior colleagues or a senior executive. Administration Produce, update, and provide best practice support on complex documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes. Operational Compliance Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate. Personal Capability Building Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Requirements · Experienced practitioner able to work unsupervised · Several years of experience in a commercial or marketing support role within a healthcare or FMCG company. · Experience in data collection and analysis Benefits Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information. If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.

Negotiable Salary

Executive/ Sr. Executive635000611279391223

Executive/ Sr. Executive

Executive/Sr. Executive Job Location : London, UK Job Details Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do • Support process by managing transactions as per required quality standards o Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner o Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue o Update own availability in the RAVE system to ensure productivity of the process o Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions o Follow standard processes and procedures to resolve all client queries o Resolve client queries as per the SLA’s defined in the contract o Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients o Identify and learn appropriate product details to facilitate better client interaction and troubleshooting o Document and analyze call logs to spot most occurring trends to prevent future problems o Maintain and update self-help documents for customers to speed up resolution time o Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution o Ensure all product information and disclosures are given to clients before and after the call/email requests o Avoids legal challenges by complying with service agreements ͏ • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries o Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions o Assist clients with navigating around product menus and facilitate better understanding of product features o Troubleshoot all client queries in a user-friendly, courteous and professional manner o Maintain logs and records of all customer queries as per the standard procedures and guidelines o Accurately process and record all incoming call and email using the designated tracking software o Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business o Organize ideas and effectively communicate oral messages appropriate to listeners and situations o Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client o Undertake product trainings to stay current with product features, changes and updates o Enroll in product specific and any other trainings per client requirements/recommendations o Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client o Update job knowledge by participating in self learning opportunities and maintaining personal networks

Negotiable Salary

Head of Energy & Complex Risk Claims630936006602251224

Head of Energy & Complex Risk Claims

**Company** Munich Re Specialty - Global Markets **Location** London , United Kingdom About us At Munich Re Specialty -- Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products and industry leaders working in a supportive environment to achieve this. At the heart of our success is a strong culture where people are encouraged to be present, bold and curious, allowing them to achieve their individual goals. Please see our website for more information. Head of Energy \& Complex Risk Claims The Head of Energy and Complex Risk Claims is a critical role in our growing Specialty, Property \& Casualty London Market portfolio. This role has oversight and is responsible for a diverse, complex claims portfolio arising from (inter alia) our casualty, energy, marine liability, space, marine war, aviation (war and hull), political risks \& credit, political violence \& terrorism, product recall and XoL classes. It will also manage and develop a leading market team and ensure a consistent, proactive and diligent approach to claims management. This role will also ensure adherence to Claims guidelines, best practices and regulatory requirements, work with Claims \& UW leadership to define and implement strategic direction, provide insight and guidance on claims and claim trends, and promote a culture of diligence, curiosity, positivity and inclusion within the organization. Responsibilities: * Manage and provide proactive claim-handling direction to all team members within your portfolio with respect to investigation, assessment, reserving, expense/ vendor management, and settlement in accordance with Claims guidelines and best practices. * Monitor and oversee strategy on high exposure, litigated, coverage, and complex claims to ensure optimal claim outcome and timely escalation. * Ensure the accuracy of financials for claims and classes within your responsibility. * Perform regular file reviews, participate in internal and external audits, and manage the team to ensure guidelines, regulations and protocols adherence are consistently met across the team. * Identify training needs and operational issues and provide proposals for continual improvement to Claims leadership team. * Identify and present key claim issues, large or complex claims, claim trends and product improvement recommendations to internal and external stakeholders. * Work collaboratively and help develop strong business relationships with a wide array of internal and external partners to strengthen the business through market meetings, thought leadership and best-in-class service. * Manage and provide assistance with delegation and/or as International Distribution Companies as needed. * Model and promote a culture of positivity, inclusion, and continuous improvement to maximum employee engagement. * Mentor and develop colleagues ensuring opportunities to continually progress and reach their full potential. * Help drive forward good Conduct for the business to deliver the best outcomes for customers / policyholders. * Understand all appropriate lines of escalation and the responsibilities of the Product Conduct Risk Strategy Group (PCRSG), Underwriting \& Claims Sub Committee (UCSC), ExCo and Board for Conduct Risk. Knowledge and Skills * Proven claims handling experience within the applicable business classes * Sound business knowledge and understanding of: * Underlying principles of insurance practice * Generic legal principles * FCA rules and regulations * Lloyd's regulations * Demonstrate clear understanding of all company specific procedures that relate to own role. * Demonstrate clear understanding of the roles of colleagues and their relationships to the structure and business plans of the organisation. * Demonstrate willingness to continue to develop knowledge through formal and informal learning, both internally and externally to the organisation * Identify, where relevant, any potential risks facing the business and the controls that are in place to mitigate them. Report all significant changes in these risks, or the effectiveness of controls, to your line manager in a timely manner. * University Degree and/or relevant professional qualification If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! Diversity, Equity \& Inclusion At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact. Learning and innovating today, striving for sustainable societies and business tomorrow At Munich Re Specialty -- Global Markets our approach to ESG is underpinned by our desire to seize business opportunities and to nurture a stimulating and inclusive work environment. Our ESG strategy aims to deliver holistic impacts across environmental, social and governance topics including supporting a number of local initiatives within our community and offering volunteering opportunities for colleagues. Learn more about sustainability at Munich Re -- choose your impact! **#BePresent** **#BeBold** **#BeCurious**

Negotiable Salary

Technology Risk Assurance Manager630936005953291225

Technology Risk Assurance Manager

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it's supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It's an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships **About the team** RSM's global Technology Risk Assurance (TRA) practice provides assurance, advice, and solutions to enable our clients to manage their digital risk and move forward with confidence. Our local client portfolio includes some of the most interesting and prestigious organisations that operate within the financial services (e.g. Fintech, insurance, building societies), corporates (e.g. technology, manufacturing and automotive) and the public sector (e.g. healthcare, social housing, education and local / central government). Our team thrives as their responsibilities are diverse, challenging, and purposeful. We regularly work alongside other RSM teams (UK and International) including, Tax, Internal Audit, Corporate Finance, Consulting, and External Audit to help our clients address their most complex business challenges. **Overall job purpose** No career pathway in your current role? You won't stand still in TRA. You'll work with some of the brightest minds in this field and be a valued member of a diverse and inclusive TRA team. Your role is to add value - we'll consider all flexible working arrangements too. You'll be advising our clients on strategy and risks associated with areas such as cyber and data privacy, change programmes and transformations, third party and cloud, operational resilience, mergers and acquisitions, controls and compliance, and emerging technology (e.g. artificial intelligence, Blockchain and robotics). You'll benefit from ongoing coaching, career mentoring, and be supported by the TRA career pathway that was launched in 2021. This provides you with an opportunity to continue to develop market leading skills across our different capabilities and advance your professional development by undertaking certifications. You'll be able to take your career in any direction by choosing to either specialise, or gain wide ranging skills by working across a range of industry sectors and TRA capabilities. **Responsibilities** There's never been a more exciting time to join us. As a TRA Manager you'll be: * Helping your clients develop their digital strategy by leading teams that provide specialist risk assurance and advice. * Staying current with the latest technology trends, leading risk management practices, and industry sector issues. * Responsible for leading a TRA client portfolio in conjunction with the Partners to ensure our work adds value and is delivered timely and profitably. * Responsible for the ongoing management of your client portfolio, including the development of plans and quality assurance of all aspects of the work and reporting. * Performing risk management processes and developing commercial arrangements. * Leading and coaching high performing teams, resource management, recruitment, and development for team members. You'll make quality time and take an interest in your team. * Shaping our future by leading innovation streams that build future products, services, and solutions. * Representing RSM in external meetings, including attendance at client workshops, audit committees, and regional networking events. * Leading our efforts on local Corporate Social Responsible (CSR) initiatives. * Building trusted relationships with senior client stakeholders, and identifying opportunities where we could assist them. * Developing proposals that demonstrate our capability to meet new and existing client needs. **Requirements for the role** You'll make decisions and take actions that are based on our values and will deliver purposeful impact where it counts. To be successful in this role you'll be: * Hold at lease one or more of the following certifications: CISA, CISM, CIPM, CISSP, CCSP, CHECK, CREST, AWS * Passionate to continue your career in technology, cyber, risk management, and partner with clients. * Business and commercial minded in your approach. * Motivated to lead with purpose, innovate, and make a genuine lasting impact. * Able to offer a strong and compelling view of technology and risk management. * Self organised and able to manage your time effectively to prioritise and achieve deadlines in a fast-paced environment. * Confident with excellent written, oral communication, and presentation skills. * An active listener and proactive in taking action. * Able to work autonomously, pro-actively, and effectively with a variety of internal and external stakeholders. * Have demonstrable experience in identifying opportunities to partner with clients and successfully deliver these. **Personal and professional qualities** * Professionally qualified and able to demonstrate expertise in a specialist field. * Relevant experience within a technology, cyber, audit, and/or risk management role. * Digitally literate and able to use tools such as Microsoft Office 365. * In depth understanding of technology trends and industry sector issues. Diversity and Inclusion at RSM At RSM, we want to create a strong sense of belonging so that people of all identities, backgrounds, and cultures feel they can bring their true self to work. Our clients come from all walks of life. We aim to achieve that same diversity of background, experience and perspective in our own teams, so that we can genuinely understand our client's needs. Diverse teams bring a broader range of ideas and insights to work. That's why we're working together to ensure our firm's principles and processes support a firm culture that embraces difference and strengthens inclusion.

Negotiable Salary

Data Risk Lead630936004730891226

**Data Risk Lead** **Location: Luton** **Introduction to Role:** Are you ready to take on a pivotal role in crafting AstraZeneca's data security landscape? In this role, you'll be at the forefront of ensuring compliance with evolving global data risk laws. This role offers a unique opportunity for a privacy expert to collaborate with cross-functional teams, including the Enterprise Data Office, Legal, and Privacy Business Partners. You'll lead efforts to maintain a robust data security programme, ensuring AstraZeneca's practices align with international regulations. Your expertise will be crucial in promoting a culture of data integrity and accountability across the organisation. **Accountabilities:** You will be the go-to person for emerging data risk laws and regulations. Your responsibilities will include: * Acting as the primary contact for the Enterprise Data Office Regulatory Intelligence team, AZ Legal, Business Development, and Global Compliance Investigations. * Partnering with the Enterprise Data Office Regulatory Intelligence to monitor compliance and develop a comprehensive Data Security Compliance Programme. * Conducting horizon scanning for key jurisdictions globally, including China, in consultation with legal and external counsel. * Partnering with team members from product, quality, compliance, IT, and the broader AstraZeneca team to fulfill your responsibilities. **Essential Skills/Experience:** * Legal degree preferred and proven experience in privacy law and/or Data Privacy Programmes. * In-depth knowledge of GDPR, EU/EEA local data protection legislation, UK Privacy Act and UK GDPR, familiarity with US, China and other local data privacy regulations. * Significant experience and knowledge of privacy program elements and best practices/tools. * Significant experience in either the technology and/or life sciences sector, with prior experience supporting digital health products. * Excellent analytical, written and oral communications skills. * Strong collaborative, partnering, and interpersonal skills, ability to influence across different levels and sectors of the organisation including at Board level. * High ethical standards, trustworthy, operating with absolute discretion. * Demonstrated ability to remain independent and objective while collaborating effectively with team members. * Comfortable operating in ambiguity in a fast-paced work environment. When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. AstraZeneca offers an environment where you can grow both professionally and personally. Here, you'll be part of a team that values your expertise and encourages innovative thinking. Our agile approach ensures that you can develop your skills while contributing to impactful projects. With a commitment to nurturing talent from within, you'll find opportunities to deepen your niche expertise or explore new areas. Supported by managers and mentors, you'll embark on a journey that enhances your career while making a meaningful impact. Ready to make a difference? Apply now to join AstraZeneca's dynamic team!

Negotiable Salary

Customer Service Leader630936005502751227

Customer Service Leader

Seeking a Dynamic Retail Manager to Lead Success at World Duty Free -- Gatwick Airport Are you a proven leader with a passion for inspiring teams and delivering exceptional retail experiences? World Duty Free is on the hunt for a strong, results-driven Retail Manager to lead our high-performing team at Gatwick Airport and drive continued success in this fast-paced environment. Your Mission: As a Duty Manager, you'll take charge, leading with energy, expertise, and a relentless focus on achieving excellence. Key responsibilities include: Inspiring and motivating the team to deliver outstanding customer service and drive sales growth. Coaching and developing talent to ensure high performance and operational excellence. Leading seamless store operations in collaboration with peers and Customer Service Leaders. Driving department and category performance to maximize sales and profitability. Implementing innovative strategies to enhance customer satisfaction and brand loyalty. What You Bring: We are seeking an exceptional leader with: Proven success in managing large teams in a fast-paced retail environment. Outstanding communication and leadership skills with the ability to influence and inspire. A relentless customer-first mindset and the drive to create an unparalleled shopping experience. Strategic thinking and problem-solving abilities to manage day-to-day operations smoothly. Passion, resilience, and energy to thrive in a dynamic airport retail setting. Apply today to become our next Retail Manager. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers. Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team! We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/ The application process: After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon! At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles. We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

London Gatwick Airport (LGW), Horley, Gatwick RH6 0NP, UK

Negotiable Salary

Project Controls Manager - Infrastructure630939177342751228

Project Controls Manager - Infrastructure

**Company Description** Turner \& Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner \& Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: www.turnerandtownsend.com **Job Description** We have a number of exciting opportunities for Project Controls Managers who enjoy *making a difference* in and on major infrastructure projects and programmes in London and the South East. Owing to the complex nature of the works involved, these roles will suit Project Controls Managers with proven backgrounds and experience in sectors such as rail, aviation, power, water/utilities, highways or defence. **Job Objectives:** * Delivering Project Controls across infrastructure projects in London. * The Project Controls Manager will lead the programme controls function for a programme, monitoring for accuracy and consistency of plans, cost, safety, environment and performance reporting, and deploying available controls team resources to best effect. * Turner \& Townsend Project Controls Managers, establish effective control processes in compliance with the Guide to Railway Investment Projects (GRIP) and as directed by the Programme Controller and maintain these at Territory / Project level. **Other responsibilities include:** * Reviewing new project proposals/remits and monitor so that realistic, resource plans are developed for delivery of the programme. * Identify resourcing requirements to support the programme and liaise with planning functions to resolve resourcing issues. * Provide an efficient day-to-day service to the Programme and Project Managers in reporting on plans, costs, safety, environment and programme performance. * Monitor so that data input by project teams and others to cost and performance systems meet required data standards. * Manage the production of the Investment Plan Comply with the Investment Competence Framework. **Qualifications** * Experience in performing, monitoring, and reviewing planning and scheduling functions, which include schedule development, control, and analysis, in the field and the home office * Skilled in oral and written communication * Proficiency with PC operating systems, with proficiency in several basic software applications. * Proficiency with multiple discipline specific software applications such as Primavera (P6) and Microsoft Office Applications, for example Intermediate level of knowledge of engineering, procurement, contracts, construction, and start-up work processes. * Knowledge of engineering and construction management. **Additional Information** *Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.* *We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.* *Turner \& Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.* *Please find out more about us at* *www.turnerandtownsend.com/* #LI-SM2 SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner \& Townsend and our exciting future projects: Twitter Instagram LinkedIn *It is strictly against Turner \& Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner \& Townsend will ask candidates to pay a fee at any time.* *Any unsolicited resumes/CVs submitted through our website or to Turner \& Townsend personal e-mail accounts, are considered property of Turner \& Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner \& Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.* SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner \& Townsend and our exciting future projects: Twitter Instagram LinkedIn *It is strictly against Turner \& Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner \& Townsend will ask candidates to pay a fee at any time.* *Any unsolicited resumes/CVs submitted through our website or to Turner \& Townsend personal e-mail accounts, are considered property of Turner \& Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner \& Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.*

Negotiable Salary

Project Manager - Life Sciences630939177916171229

Project Manager - Life Sciences

**Company Description** At Turner \& Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide. **Job Description** Turner \& Townsend is currently recruiting for Project Managers to join our Life Science Real Estate. With a market leading client base in and around central London and the opportunity to join immediate commissions, this is an exciting time to join the business unit and grow a career with Turner \& Townsend. This role is client facing, working within a professional and ambitious team, where you will receive excellent support. We have brought our brightest minds together to respond to our client's Project and Programme management objectives. **Responsibilities** * Develop project plans including programmes, budgets and co-ordinate scheduling and milestones to ensure projects remain on track. * Oversee the project budget, including cost estimation, reviewing and approval of applications for payments from both contractors and designers. * Lead and supervise the project team, including contractors, architects, engineers and subcontractors. Build relationships and foster a collaborative and productive work environment. * Identify potential project risks, issues and dependencies including safety, legal, financial and environmental which could have the impact to affect project budget and delivery timelines. Management of the scoring of risks and outlining suitable mitigations and track these to ensure risks and issues do not materialise. * Act as the primary contact for clients, stakeholders and external contractors being able to provide regular updates on project progress and any concerns to be highlighted. * Manage the procurement process for designers and principal contractors for projects ranging in size and scale. * Management of contracts with contractors, overseeing the contract negotiations, execution and enforcement ensuring that all terms and conditions are met by the parties involved. * Oversea the management of construction on site, commissioning and validation along with project close out and the capitalisation process. * Complete monthly reporting at a project level into programme directors. **Qualifications** * Degree qualified in one of the following fields: Engineering, Project management or Construction Management * Ideally NEC accredited Project Manager * Member of a chartered institute e.g., RICS or happy to work towards * Good knowledge of construction industry themes such as MMC, Net Zero Carbon and Digital agenda * Good knowledge of the full project lifecycle and business case approvals process * Ideally experience of working on science based projects in complex live environments What experience we are looking for: * Detailed knowledge of and experience in the delivery of life sciences projects circa 5 years. * Experience of strategic estate development and capital project planning for business case redaction is desirable. * Detailed experience of NEC contract administration is desirable * Demonstrable experience in client-facing roles at all levels (including Directors of Estates/Strategy and Planning/Capital Development) to develop stakeholder relationships and drive project progression. **Additional Information** Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner \& Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at www.turnerandtownsend.com/ *#LI-MM1* SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner \& Townsend and our exciting future projects: Twitter Instagram LinkedIn *It is strictly against Turner \& Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner \& Townsend will ask candidates to pay a fee at any time.* *Any unsolicited resumes/CVs submitted through our website or to Turner \& Townsend personal e-mail accounts, are considered property of Turner \& Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner \& Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.* SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner \& Townsend and our exciting future projects: Twitter Instagram LinkedIn *It is strictly against Turner \& Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner \& Townsend will ask candidates to pay a fee at any time.* *Any unsolicited resumes/CVs submitted through our website or to Turner \& Townsend personal e-mail accounts, are considered property of Turner \& Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner \& Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.*

Negotiable Salary

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