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Location:
Southampton
Category:
Help Desk & IT Support

Indeed
Bodyshop Administrator
**Location**
Southampton
**Region**
Hampshire
**Category**
Accident \& Repair Centre - Southampton (SARC)
(Bodyshop)
**Vacancy Type**
Permanent/Full Time
**Salary**
£30,000 OTE Competitive Salary
**Job Summary**
**The Driving Spirit**
Snows Group is an AM Top 50 automotive retailer covering 18 Brands at 52 franchises. Based in the south and south-west of England the business differentiates itself from its customers by delivering outstanding customer service for its customers and manufacturer partners. We are on the lookout for a **Bodyshop Administrator** to join our successful and busy **Snows Accident Repair Centre** based in **Southampton**.
**Your day**
As the Bodyshop Administrator you will ensure that all the correct information passes between the workshop and the customer, always delivering excellent customer service.
Your day will include:
Contact Management
* Answering inbound telephone calls and transferring the inbound calls to the relevant persons.
* Taking messages where necessary ensuring the message gets passed on to the relevant person in dealership for action.
* Taking bodyshop bookings where necessary.
* Responding to email enquiries referencing body repair bookings.
* Making outbound telephone calls as required.
* Managing Bodyshop Compliance \& Manufacturer Systems
Service Admin
* Processing all the invoicing for the accident repair centre.
* Managing Audatex Resends ensuring the relevant information is inputted.
* Booking all the vehicles in and out of the accident repair centre.
* Preparing job cards for each job that comes in.
* Managing and organise the movement of the drivers to ensure the smooth pick-up and delivery of vehicles.
* Managing the booking diary for deliveries/collections.
* Liaising with Insurance Companies to ensure the correct information is obtained.
* Authorising purchasing invoices to ensure the accident repair centre runs smoothly.
* Manufacturer/Accreditation Support -- liaising with external suppliers to ensure the correct paperwork is obtained.
* Organising employee training to ensure that the relevant training and qualifications are valid.
* Administering the payments, transfers, and cash reconciliations in a timely manner.
* Courtesy Car Fleet Management -- ensuring the distribution of courtesy cars to the customers.
**Have you got what it takes?**
* PC, Microsoft, and web literate.
* Able to plan, organise self and meet agreed work deadlines.
* Attention to detail and maintains good, accurate quality of work.
* Delivers a result and makes things happen.
* Delivers excellent customer service.
* Experience of providing administration support.
**What is in it for you?**
* Highly competitive salary.
* Full training and support to help you immerse yourself in the role and Snows values.
* 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
* Discounted MOTs, Service \& Parts.
* Recommend a Friend Bonus/ Introducing a Customer Bonus.
* Life Assurance Benefit.
* Snows Contributory Pension Scheme.
* BEN -- Employee Assistance Programme.
* Excellent development opportunities to learn \& grow with Snows.
* Role dependant -- tool box insurance
**Hours of work:**
Monday to Friday 08:00 -- 17:00 (with half an hour for lunch)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.
Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.
**\*\* Important Consent Note \*\*** By clicking the "Submit Application" button, you are expressly giving your consent for us to retain and share your CV within Snows. This is for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the "Submit Application" button.
Thank you for applying to Snows.

Southampton, UK
Negotiable Salary

Indeed
Change & Strategy – Business Analyst & Project Execution Associate
This is an exciting opportunity for a strategic leader to make a significant impact on the future of client data management within our organization!
As a Change \& Strategy -- Business Analyst \& Project execution Associate within the Client Account Services team, you will partner extensively with key stakeholders in the respective businesses, operations and technology partners, and transition teams to execute the strategy. You will gain exposure to various management structures within Securities Services and Markets businesses and you will need to be able to interact and create strong partnerships across various teams and locations.
**Job responsibilities**
* Conduct thorough business analysis to identify and document requirements
* Collaborate with stakeholders to gather and analyze business requirements, and translate them into detailed functional specifications
* Facilitate solution design sessions with Product and technical teams, providing clear guidance and support to ensure successful implementation
* Collaborate with cross-functional teams to implement strategic changes, ensuring alignment with business goals and objectives
* Proactively identify opportunities for process improvements and efficiency gains within the business operations, and take the initiative to propose and deliver actionable solutions
* Collaborate with key stakeholders across various business units, operations, technology partners, and transition teams to understand their needs and translate them into actionable project plans
* Build and maintain strong partnerships across diverse teams and locations, gaining exposure to different management structures within Securities Services and Markets businesses
* Leverage a deep understanding of business processes to help drive strategic initiatives and ensure alignment with organizational goals
* Support business cases where technological infrastructure build/changes are identified
* Transition processes and controls with appropriate operational readiness
Manage end to end project lifecycles, ensuring timely delivery and alignment with objectives. Develop and maintain project documentation, including project plans, status reports and risk assessments
*
**Required qualifications, capabilities, and skills**
* Proven experience in business analysis and project management
* Strong analytical background, problem-solving, and communication skills
* Excellent stakeholder management skills with the ability to communicate effectively across different teams and levels of seniority
* Solution-oriented, leveraging a network to identify and implement solutions
* Takes responsibility for issues and follows through to resolution
* Ability to influence outcomes and get the best from people, even without direct line management responsibility
* Self-starter, proactive in improving business processes with the ability to foresee risks/issues and effectively escalate or mitigate them
* Strong written and verbal communication skills with the ability to articulate complex concepts to senior management and stakeholders
* Product, process, and/or systems knowledge across the CIB, ideally with reference data or client onboarding experience
A flexible, proactive approach with the ability to adapt to business change
*
**Preferred qualifications, capabilities, and skills**
* Strong understanding of reference data management

Bournemouth, UK
Negotiable Salary
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