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Location:
Stockport
Category:
Help Desk & IT Support

Workable
IT Support Engineer
We are looking for a proactive and technically skilled IT Support Engineer to join our Group IT Team, supporting users both onsite and remotely—primarily across our Manchester dealerships. This role involves configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members. You’ll also take ownership of hardware and service procurement processes.
In addition to strong support capabilities, the ideal candidate will have a genuine passion for emerging AI technologies, IT automation, and systems integration. You should be enthusiastic about exploring how modern technologies can enhance user experience, streamline support processes, and contribute to the company’s digital evolution.
Salary - £28,891 plus car allowance
Hours - 40
Requirements
§ Provide IT support to approximately 640 users, including hardware, software, and security-related issues.
§ Communicate effectively with users and suppliers across all levels to resolve incidents promptly.
§ Deliver both remote and on-site support for group-level IT initiatives, including system upgrades, improvements, and integration projects.
§ Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance.
§ Manage procurement of hardware and services, including raising purchase orders.
§ Respond to and prioritise service desk incidents efficiently, maintaining a high level of service.
§ Proactively identify opportunities for automation and process improvement to reduce future support requests.
§ Train and support end users with patience, professionalism, and clear communication.
Skills and Experience
§ Minimum of 2 years’ experience in IT support within a team environment.
§ Strong knowledge of Microsoft Office and hardware/service procurement processes.
§ Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software.
§ Comfortable working with 3rd party service providers and maintaining effective relationships.
§ Exceptional communication and documentation skills, both written and verbal.
§ Strong organisational and time-management abilities; capable of working independently or collaboratively.
§ Commitment to delivering a high standard of user support.
§ Ability to create and follow structured processes to ensure consistent service quality.
§ Personable and professional when dealing with colleagues at all organisational levels.
§ Analytical and creative thinker with a proactive approach to problem solving.
§ Adaptable to shifting priorities and evolving technology demands.
§ Valid UK driving licence required to travel between dealership locations.
§ Passion for emerging technologies, particularly AI-driven tools, automation platforms, and IT system integrations.
§ Interest in exploring how AI and automation can enhance service delivery, reduce manual workloads, and modernise IT operations.
§ Willingness to learn and implement innovative solutions as part of a continuous improvement mindset.
Benefits
Benefits Include:
Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension

Stockport, UK
£28,891/year

Indeed
Data Quality and Governance Manager
As a Data Quality and Governance Manager you will be part of the Data Governance and Quality Team, you'll play a key role in safeguarding our customers' data and ensuring it's used responsibly across BUK. This involves identifying the root causes of issues and leveraging data to resolve customer challenges. You'll also support data governance processes and assist in managing our critical data elements
To be successful as a Data Quality and Governance Manager, you should have experience with
*
Proven experience using data and insights to address customer challenges
*
Great problem-solving skills with a focus on data-driven solutions
*
Knowledge of data governance, risk management, or controls
Some other highly valued skills may include
* Experience working in an Agile environment
*
Proficiency in data analytics
*
Understanding of data privacy principles
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role can be based in Manchester (4PP), Glasgow or Northampton.
**Purpose of the role**
To develop, implement, and maintain effective governance frameworks for all data and records across the bank's global operations.
**Accountabilities**
* Development and maintenance of a comprehensive data and records governance framework aligned with regulatory requirements and industry standards.
* Monitoring data quality and records metrics and compliance with standards across the organization.
* Identification and addressing of data and records management risks and gaps.
* Development and implementation of a records management programme that ensures the proper identification, classification, storage, retention, retrieval and disposal of records.
* Development and implementation of a data governance strategy that aligns with the bank's overall data management strategy and business objectives.
* Provision of Group wide guidance and training on Data and Records Management standard requirements.
**Assistant Vice President Expectations**
* To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
* Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
* If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L -- Listen and be authentic, E -- Energise and inspire, A -- Align across the enterprise, D -- Develop others.
* OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
* Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
* Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
* Take ownership for managing risk and strengthening controls in relation to the work done.
* Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
* Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
* Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
* Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
* Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship -- our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset -- to Empower, Challenge and Drive -- the operating manual for how we behave.

Manchester, UK
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