N2O is an award winning creative brand experience agency. Trusted by the world’s most successful brands to build their brand experiences, we craft insight-led, relevant, engaging, and measurable campaigns that deliver results - at home, in-store, out of home and online. Our Head Office is based in Maidenhead, but we also have sites in Bedford, Welwyn Garden City, and Hook. Due to our continuing growth, we are on the lookout for a Desktop Support Administrator to join our Help Desk team. The Helpdesk team are responsible for the support and maintenance of both software/hardware and all peripherals at our head office and across a number of remote sites. Your main responsibilities will be dealing with day to day queries via phone and email as well as face to face, supporting all Microsoft technologies; you will be able to accurately log technical issues, providing first line support to internal users. Essential Accurately record technical issues from end users and provide first line support escalating where appropriate. Liaising with the Desktop Support Team Leader to provide administrative support where necessary. Supporting our users with various Office 365 technologies. Creation of internal Helpdesk Knowledge base article. Install and configure IT equipment and various technologies. Resolve first line incidents and upgrade different types of software and hardware Provide support for all MS products such as Word, Excel, Outlook, Powerpoint. Accurately record, update and document requests using Freshservice. Offer remote support to satellite offices in Hook, Nottingham, Bedford and Welwyn. Resolve incidents with printers, copiers, scanners and mobile devices including iOS and Android phones. Maintain a first-class level of customer service ensuring that all customers are treated efficiently. Ensuring Helpdesk tickets are accurately logged and users are updated on the status of their helpdesk requests. Ensure the Helpdesk best practice is implemented at all times. Requirements Educated to GCSE level including English and Maths or equivalent Ability to prioritize, multi-task and adapt to changes quickly Confident personality with awareness of providing good customer service Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications Excellent communication skills and telephone manner, being able to explain technical issues to non-technical staff Knowledge of Microsoft Windows and Mac OS operating system Keyboard skills to ensure quick and accurate data entry Has a proactive, 'can-do’, problem-solving attitude Collaborative team player Able to work in our Maidenhead office five days a week with some flexibility to work from home on occasion Benefits Salary up to £26K per annum 23 days annual leave plus bank holidays, rising by one each completed year (capped at 30) Flex buy/ sell holiday scheme Life assurance Free private medical and dental after two years' service Retail / services discounts scheme Employee Assist Programme Season ticket loan Head office location has multiple perks including on site gym, free breakfasts, free onsite parking and onsite cafe

**Job Title:** Cover Cleaner Aberdeen **Company:** Samsic UK **Job Overview:** We are currently looking for a proactive and detail-oriented individual to join our team as a Cover Cleaner in Aberdeen and the surrounding areas. The successful candidate will be responsible for maintaining the cleanliness and hygiene of various commercial premises in the Aberdeen area. This is a cover position, meaning you will be required to work in various locations as needed in and around Aberdeen. the hours are to be decided. **Key Responsibilities:** * Perform regular cleaning duties such as dusting, mopping, vacuuming, and disinfecting surfaces * Clean and stock restrooms, including toilets, sinks, and mirrors * Empty and dispose of waste and recycling materials * Notify management of any maintenance or repair issues * Work effectively both independently and as part of a team * Communicate with colleagues and management to ensure a smooth transition when covering shifts in different locations **Requirements:** * One year of previous experience in commercial cleaning is required * Excellent time-management and organizational skills, able to use own initiative when needed * Strong attention to detail and meticulousness * Must have a flexible schedule and be able to work weekends and evenings if required * Must have reliable transportation to travel to different worksites

**Overview** Company Description Realm Fire \& Security Ltd is an independent company based in Aberdeen, dedicated to providing high-quality fire safety and security products and services. Since 2002, we have been committed to maintaining workplace safety through comprehensive training programs, professional risk assessments, and tailored fire and security solutions. Our values of outstanding quality, great customer care, and professional service have earned us a reputation for reliability, honesty, and integrity among our clients. Role Description This is a full-time, on-site role located in Aberdeen for a Fire \& Security Co-ordinator. The role involves overseeing daily operations related to fire and security, conducting risk assessments, and ensuring compliance with safety regulations. You will be responsible for coordinating the installation, commissioning, and maintenance of fire and security systems, as well as providing training to staff on security awareness. Collaboration with different teams to ensure a high standard of safety and security will be a key aspect of this position. Desirable Skills and Experience Excellent organisational and communication skills Ability to work independently and manage multiple tasks Experience in the fire and security industry is an advantage * Familiarity with electrical systems as they pertain to fire safety is advantageous. * A solid understanding of fire safety regulations and standards is preferred. * Excellent problem-solving skills with a keen attention to detail. * Strong Administrative experience. * Must be comfortable commuting to this job's location. * You should be proficient in English. If you are passionate about providing excellent customer care and have good co-ordination and communication skills and experience, we encourage you to apply for this exciting opportunity for our Fire \& Security Co-ordinator. Job Type: Full-time Pay: From £28,000.00 per year Benefits: * Company pension * Free parking * On-site parking Schedule: * Monday to Friday Ability to commute/relocate: * Aberdeen AB21 9NP: reliably commute or plan to relocate before starting work (required) Experience: * Administrative: 1 year (required) * Logistics: 1 year (required) Language: * English (required) Work authorisation: * United Kingdom (required) Location: * Aberdeen AB21 9NP (required) Work Location: In person Reference ID: Service Co-ordinator 09.06.25

**Additional Information** **Job Number** 25117568 **Job Category** Engineering \& Facilities **Location** Courtyard Aberdeen Airport, Argyll Way, Aberdeen, Scotland, United Kingdom, AB21 0AF **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** Manages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists in leading the emergency response team for all facility issues. Helps to increase guest and employee satisfaction through effective communications and training. This role will be split across our two properties **Residence Inn Aberdeen** and **Courtyard Aberdeen Airport**. **CANDIDATE PROFILE** **Education and Experience** * High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR * 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. **CORE WORK ACTIVITIES** **Managing Engineering Operations and Budgets** * Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. * Ensures regulatory compliance to facility regulations and safety standards. * Manages and controls heat, light and power and recommends current best methods for energy conservation and economical facility operations. * Develops specifications and requirements for service contracts and administers such contracts to support building needs. * Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. * Oversees and directs the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. * Develops a long term plan for preventative maintenance and asset protection and overseeing execution of plan. * Develops project plans in accordance with renovation or new construction needs. * Contacts contractors for bids and supervising construction to ensure timely completion of projects within budgetary guidelines. * Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors. * Ensures fire crew has complete understanding of all procedures, equipment and alarms. * Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. * Conducts guest room and common area inspection to ensure guest satisfaction. * Inspects and evaluates the physical condition of facilities in order to determine the type of work required. * Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. * Selects and orders or purchasing new equipment, supplies, and furnishings. * Manages parts and equipment inventory. **Maintaining Property Standards** * Ensures building and equipment licenses and certifications are current. * Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems). **Ensuring Exceptional Customer Service** * Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. * Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. * Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction. * Strives to improve service performance. **Conducting Human Resources Activities** * Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. * Helps train employees in safety procedures. * Assists in training other department employees in fire protection, safety and evacuation procedures. * Provides feedback to employees based on observation of service behaviors. * Assists in performing operational activities as necessary. *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve -- all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us! Opening hours: Monday - Friday (7am to 8pm) Saturday (7am to 6pm) Sunday (9am to 4pm) **WHAT'S IT LIKE TO BE A RETAIL SUPERVISOR?** * **Host** -- you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them * **Store standards** -- you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management. * **Part of the team** -- you'll join a team who take pride in their store, working together and having lots of fun along the way!

Self Employed Domestic Cleaners wanted locally for private houses around Aberdeen, particularly west of the city (AB15) ,City centre (AB24,AB25) and south of city (AB10) PLEASE ONLY APPLY IF YOU HAVE A VALID CAR LICENCE AND YOUR OWN VEHICLE. YOU WILL NOT BE SHORTLISTED IF YOU DO NOT MEET THIS CRITERIA. NB: It is important you live locally to these postcode areas to minimise travel: ( AB15, AB24, AB25, AB10 ) You decide the hours, days and times to suit and work with the same clients each week. Ideal for those with experiance however experiance is not necessarily needed and a great source of income for those with spare time around family or other commitments. So whether you are a single mum looking for work to fit around school hours or perhaps just have a couple of days per week that you want to utilize for extra income, then please apply! Must be reliable and Own transport is required. Candidates who do not drive and have thier own transport are urged not to apply as they will not be shortlisted. Due to the nature of work driving licence and car is essential. If you can commit to your clients on a regular basis, take pride in doing a 'great job' helping others and enjoy the freedom of avoiding the 9-5, then we look forward to hearing from you. References and ID will be required and checked prior to starting with us. Please ensure you detail your contact information ,current location and whether you have transport available Job Type: Part-time Pay: £14.00-£20.00 per hour Additional pay: * Tips Schedule: * Monday to Friday Experience: * Cleaning: 1 year (preferred) Language: * Fluent english (preferred) Licence/Certification: * Driver's license and your own car (required) Work Location: In person

At Sport Aberdeen, we are dedicated to providing outstanding services and ensuring our customers have the best possible experiences. We pride ourselves on our commitment to inclusion, excellence and customer focus. We are excited to be bringing together a new customer experience hub based at our We are currently seeking proactive and solutions-focused individuals who are passionate about providing exceptional customer support to join us. Our customer experience administrators will be the first point of contact for our customers across a range of channels and services. You will be confident and adaptable to our different customer groups and able to recognise and deal sensitively with any customer inclusion needs. You will be friendly, proactive, have great communication skills and enjoy working as part of a team. Above all, you will be committed to maintaining high customer service standards and ensuring customers receive enjoyable and effortless service in response to their enquiries. You will have some background working in a customer service setting and using different software packages. Previous experience working in an office environment as well as an understanding of customer service standards are desirable but not essential. If you believe that you have the skills and personal attributes for these positions, then we want to hear from you! **Job Code:** SA659 **Post:** Customer Experience Administrator **Location:** Sport Aberdeen HQ **Position available:** Full time 37 hours per week: Various shifts between 8am-8pm Mon-Fri and 9am-5pm Sat/Sun **Duration:** Permanent **Salary:** £12.73 per hour If you have any specific questions about the role, please contact Therese Murphy. **Closing date for Applications:** The closing date for applications is Wednesday 30th July 2025 at 12pm noon Please see Sport Aberdeen website for more information. Job Types: Full-time, Permanent Pay: £12.73 per hour Benefits: * Gym membership * On-site parking Work Location: In person Reference ID: SA659

### **About Us** **PROFIT SHARE \| TAXI HOME CONTRIBUTION \| STAFF DISCOUNT \| CUSTOMER SERVICE INCENTIVE SCHEME \| 4-WEEK SABBATICAL EVERY 5 YEARS \| CONTRACTED HOURS** We love great craft beer. We want everyone to be as passionate about it as we are -- and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back. PROFIT SHARE \| Our BrewDog Bars now share 10% of their profits with our fantastic crew. We're setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job. SAFE RIDE HOME \| We want to make sure you get home safe after a hard shift. That's why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew. BEER TRAINING \| We love beer and we want you to love beer too, so we'll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. You also get to try loads of beer...tough job right. STAFF DISCOUNT \| 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe\* (\*don't put your hoody in the fridge though) 4-WEEK SABBATICAL\| After every 5 years here you will receive an additional 4 weeks off to spend it doing whatever you want. AND A LOT MORE \| Okay, deep breath... enhanced sick pay, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups *and*beer samples on some shifts. We're focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others') for the environment. ### **About The Role** **BREWDOG ARE ON THE HUNT FOR BAR \& FLOOR CREW!** Full time and part time positions available. We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer \& customer service at all times. In this role you'll be right at the forefront, delivering amazing craft beer to the people. You'll be working closely with your crew mates to deliver the best service possible on the bar and floor. You'll be led by an experienced management team alongside a crew of passionate \& confident individuals, made up of team on the floor \& behind the bar. ### **About You** **THE BREWDOG CHARTER** **IT'S ALL ABOUT BEER. NO COMPRISE** *We make every BrewDog experience the best it can be.* **CREATIVITY IS OUR UNFAIR ADVANTAGE** *New beers. New ideas. New standards.* **WE DO MORE IN A DAY THAN OTHERS DO IN A WEEK** *You get more done when you do it together.* **WE LISTEN. WE LEARN** *No egos, just honesty and transparency.* **WITHOUT US WE ARE NOTHING** *We play to win, and we have fun while we're doing it.*

**Company Description** Turner \& Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner \& Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Please visit our website: www.turnerandtownsend.com **Job Description** Turner \& Townsend are leaders in professional services to the Data Centres, Life Sciences, Pharma, R\&D facilities, Industrial, Manufacturing, Distribution \& Logistics sectors globally. **Job Objectives** As an experienced Project Controls Professional in life sciences or data centres you will establish the required processes, templates and tools, and agree the baseline for cost and schedule, whilst monitoring performance against it and incorporating the impacts of risk, opportunities and change in a controlled manner. In order to do this you will:- * Identify trends and root causes of deviations against the baseline using lead and lag indicators, recommend remedial actions in order to drive best value for the client. * Lead the evaluation of the project's time, cost, and quality targets, applying governance controls as necessary to enable the successful delivery of the project. * Cooperate with a remote team of cost managers responsible for reaching an agreed, market tested cost baseline and ensuring the client is receiving value for money. * Guide and influence the general contractor, ensuring they are progressing in line with the schedule and within agreed cash flow parameters. * Act as the key point of contact to the client overcoming delivery and commercial issues whilst preparing formal and ad hoc reports focussing on time, cost and quality targets. * Control costs with your knowledge of conceptual estimating, funding stage gates, basic contingency principals, procurement principals. * Create and/or work within a cost report, summarizing financials in a executive level dashboard. * Understand change management principals, lead agreed change management process and work flow, providing a platform for adding/tracking/monitoring/approving change. * Coordinate and lead planning sessions and workshops with clients and vendors to compile the master project/programme schedule, agreeing baselines and a critical path. * Understand procurement principals, collate lead times from vendors and client into the master schedule communicate the prioritisation of ordering materials and equipment to meet scheduled install dates. * Work closely with the client to define vendor schedule requirements. * Actively participate in project team risk evaluations, incorporating the defined risks into monte carlo to output quantitative impacts to the overall project cost and schedule. * Work closely with the project team to stay informed on status of project changes, incorporating and communicating these to the project team to allow for approvals in the change management process. * Hold vendors accountable for required schedule updates and reporting to maintain timely and accurate updates of the master schedule ensuring that the schedules adhere to the defined process and quality expectations. **Qualifications** * Proven experience in project controls coordination in all phases of the project lifecycle including program, risk and reporting with, specialist life sciences or data centre sector experience. * Demonstrated experience in the ability to determine corrective actions or recommendations based on facts and figures and critically evaluating information and data from various sources. * Advanced skills in MS Office and Primavera P6 * Able to demonstrate a commitment to providing excellent service. * Reliable with the ability to work autonomously and as part of a team. * Strong time management skills, quick thinking and ability to meet project deadlines as necessary. * Highly motivated and driven with a passion for delivering to your clients and have the ability to work independently. **Additional Information** *Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.* *We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.* *Turner \& Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.* *Please find out more about us at* *www.turnerandtownsend.com* #LI-DW1 SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Join our social media conversations for more information about Turner \& Townsend and our exciting future projects: Twitter Instagram LinkedIn *It is strictly against Turner \& Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner \& Townsend will ask candidates to pay a fee at any time.* *Any unsolicited resumes/CVs submitted through our website or to Turner \& Townsend personal e-mail accounts, are considered property of Turner \& Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner \& Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.*

School/Section Medicine, Medical Sciences \& Nutrition Division Institute of Education in Healthcare and Medical Sciences Staff Category Academic Position Type Part Time Grade Honorary Consultant Salary £114,083 Ref No MED239A Closing Date 31-JUL-2025 Applications are invited from General Practitioners registered with the General Medical Council. This post is based in the Institute of Education in Healthcare and Medical Sciences, part of the School of Medicine, Medical Sciences and Nutrition. The post holder will therefore be part of a team with an international reputation in medical education. Based on one of the biggest health campuses in Europe, our students benefit from a systems-based integrated approach. The role offers excellent opportunities for development of medical education skills with outstanding facilities and a supportive culture provided by the School and within the wider university setting. The Institute is proud of its position ranking Aberdeen as number 1 in the UK to study Medicine in the Guardian League Tables of UK Medical Schools in 2024, reflecting its student-centred approach. ### **Job Description** The post holder will be an experienced and motivated General Practitioner who plays an active role in the delivery, development, and enhancement of General Practice education within the University of Aberdeen's MBChB programme. This 10% FTE appointment supports Year 1 and 2 delivery of teaching, with occasional contribution to Years 3--5 and the wider curriculum. It is an ideal opportunity for a practising GP to influence early medical education, support the development of future doctors, and contribute to the strategic aims of General Practice education within the University. The successful candidate will be a core member of the General Practice and Community Medical Education (GPCME) team and will work closely with the Year 1 and Year 2 GP Leads. The post involves both direct teaching and wider educational contributions, including curriculum development, assessment, and student selection. Salary will be at the maximum point on the Clinical GP salary scale, 10% of £114,083 per annum, pro rata. Informal enquiries should be made to Dr Shirley Laird, shirley.laird@abdn.ac.uk or Dr John McKeown, john.mckeown@abdn.ac.uk. In accordance with the UKVI immigration rules, it is with regret that this role DOES NOT MEET THE SALARY REQUIREMENTS for sponsorship under the Skilled Worker route. For this role, the successful candidate must be able to demonstrate their right to work in the UK prior to commencing employment and obtain the right to work in the UK. Information on other visa options is available at https://www.gov.uk/check-uk-visa. To apply online for this position visit www.abdn.ac.uk/jobs Job Reference Number: MED239A The closing date for the receipt of applications is 31 July 2025 The School of Medicine, Medical Sciences \& Nutrition embraces a diverse working environment and recognises the many benefits this can bring. Applications from individuals from across all of the equality protected characteristics are encouraged. ### **Please Note** If you are unable to complete an application online, please contact the Recruitment Team (HRRecruitment@abdn.ac.uk) to make alternative arrangements for submitting your application within plenty of time before the advertised post closes. * University Home * Research * Interdisciplinary Institute * Data and Artificial Intelligence * Turing University Network * Opportunities * Events * News * Research History * Interdisciplinary Research Projects * Health, Nutrition and Wellbeing * Environment and Biodiversity * Social Inclusion and Cultural Diversity * Energy Transition * The Energy Trilemma * Seminars * Study * Fundamentals of Energy Transition * Masters Programmes * Online Learning * CPD Programmes * Postgraduate Research Opportunities * Student Society * Scholarships and Funding * Publications * News * Events * Interdisciplinary Research and Innovation Symposium 2024 * Interdisciplinary Staff * Impact * Institutes and Centres * Facilities * Support * Facilities Showcase * Research Cultures * Shared Standards of Excellence * Collective Problem Solving and Sharing Good Practice * Recognising Contributions and Supporting Career Development * Developing Evidence-Informed Approaches to Culture Change * Jobs * Digital Research * Platforms and Services * High Performance Computing (HPC) * HPC Research * HPC Teaching Learning * External HPC Resources * HPC for External Partners * Safe Haven (DaSH) * The Grampian Data Safe Haven (DaSH) * How we Work with Data * Our Team * Our Steering Committee * Our Partners * Governance and Security * Useful Links and Documents * Accessing Data * Available Datasets * Project Process * Obtaining Permissions * NNPAC permission pathway * Full permissions (local) pathway * Service Evaluation Audit permission pathway * ACONF and or AMND permission pathway * Costs * Our Services * Project Planning and Support * Software * Impact * Projects * Publications * Contact Us * SafePod * Data Collection Service * SNAP * REDCap * Microsoft Forms * Other Tools * Data Management Services * Expertise and Consultancy * Supporting External Partners * Supporting Staff and Students * About Us * Meet the Team * Our Community * Case Studies * Digital Research in Numbers * News * Events * REF 2021

Role Summary At Capital Economics, we deliver independent macroeconomic and thematic insights through our real-time digital platform, challenging the status quo and partnering for our clients' success. We don't simply echo the mainstream views; our Economists originate the insights that matter, offering a new perspective that drives superior investment outcomes and profitable decisions. Our comprehensive coverage spans over 100 economies, and supports banks, financial and commodity markets and real estate sectors. By leveraging our bold insights, real-time and proprietary data services and analysis, clients receive differentiated value, and investors uncover profitable opportunities and identify risks that others miss. We don't just repeat and report the consensus headlines; using our unique methodologies we challenge them. We provide each member of our community the critical edge needed to navigate complex financial landscapes and make informed, profitable investment decisions. As a Client Experience Manager at Capital Economics, you will play a pivotal role in ensuring our clients receive exceptional service and derive maximum value from their investment in our products. You will work closely with newly acquired and existing clients to understand their business needs, address critical pain points, and empower users to achieve their objectives by leveraging Capital Economics’ insights, proprietary data, and direct access to our economists. You’ll drive platform adoption and identify opportunities for growth across your accounts. The ideal candidate will have a strong background in client success, excellent communication skills, and the ability to build tailored solutions that align with individual user objectives. You will collaborate with internal teams to drive client engagement, revenue growth, and retention strategies that foster long-term partnerships. This role provides a strong foundation for progression into more senior client-facing positions. High performers will have the opportunity to take on increasingly strategic accounts, contribute to cross-functional initiatives, and grow into a Senior Client Experience Manager role. Key Responsibilities Client Lifecycle Management Own the end-to-end client journey from onboarding through renewal, ensuring consistent value realization. Develop and execute tailored success plans aligned to client pain points, success metrics, and platform usage. Monitor client health scores and engagement metrics to proactively manage risk and retention. User Experience & Adoption Drive platform engagement by identifying usage gaps and delivering targeted adoption strategies. Tailor onboarding and engagement strategies to user personas, ensuring relevance and impact across varied roles and use cases to maximise adoption. Strategic Account Management Regularly engage with and present to C-suite stakeholders, fostering strategic relationships while identifying and cultivating client advocates to support long-term partnership and account growth. Identify expansion opportunities and collaborate with internal teams to drive upsell/cross-sell initiatives. Value Selling & Commercial Acumen Apply MEDDPICC methodology to qualify opportunities, uncover pain points, and drive value realization Use commercial playbooks to ensure consistency and compliance in client interactions. Demonstrate excellence in pipeline management, ensuring accurate forecasting, timely follow-ups, and strategic prioritization of opportunities across the client portfolio. Feedback & Product Collaboration Act as the voice of the client internally, providing structured feedback to Economist, Product, and Marketing teams. Participate in product ideation sessions to shape future product enhancements based on client needs Requirements The ideal candidate will meet some or all of the following qualifications: 1+ years’ demonstrative experience in Client Success, Account Management or Client Experience roles in B2B Financial Services environment. Experience with value selling frameworks (e.g., MEDDPICC) and commercial negotiation. Strong understanding of user engagement strategies and lifecycle management. Familiarity with macroeconomics and its relevance to financial decision making is desirable. Proficiency in CRM and analytical tools (e.g., Salesforce, Tableau). Excellent communication, stakeholder management and problem-solving skills. Organised, proactive and capable of managing multiple accounts simultaneously. Passion for delivering excellent service and advocating for client needs. We offer world class training including comprehensive coaching on value selling including AI generated persona role plays. If you are passionate about driving client success and want to be part of a dynamic team, we encourage you to apply. Please submit your CV along with a cover letter detailing your suitability for this role. Capital Economics is committed to equality, inclusion and diversity. We encourage applications from all candidates regardless of ethnicity, religion or belief, gender, sexual orientation, age, disability or gender identity. If you need reasonable adjustments to be made to the application process to ensure you are not at a disadvantage to other candidates, please include this in your cover letter. This is applicable if you have a disability or if you are neurodiverse/hold neurodiverse traits. Benefits Good annual leave (25 days plus your birthday) & sick package (10 days) Salary sacrifice pension scheme Life assurance 24 hour online GP Health Assured (Employee Assistance Programme) Hybrid working Flexible working policy Training & development Good additional maternity and paternity policies Bike to work scheme Thriving social committee.

Job Title: Care Consultant (Interim/Turnaround Manager) – Contractor Location: Somerset (Site-Based Projects) Rate: Competitive Daily Rate (DOE) Type: Contract (Project-Based, Monday-Friday) Start Date: Subject to Satisfactory DBS Check  Delphi Care Solutions Ltd is expanding its elite Task Force Team and seeks accomplished Interim/Turnaround Managers to transform underperforming care homes across the UK’s adult care sector with proven experience in the specialisms areas such as - Learning Disabilities, Autism Spectrum Disorders, Mental Health Conditions, Complex Care, Supported Living, Epilepsy, Dementia, Domiciliary Care, Elderly Care, Residential or Nursing Care, Local Authorities, Eating disorders, Sensory impairments (hearing, sight, multi-sensory), Long-term conditions (such as - neurological, respiratory, amongst others), Physical disabilities. This is your opportunity to: ✔ Lead Critical Interventions – Take temporary leadership of struggling homes to rapidly improve CQC ratings ✔ Implement Sustainable Change – Develop and execute 30–90-day recovery plans with measurable outcomes ✔ Mentor Care Teams – Uplift staff capabilities while maintaining service continuity ✔ Flexible Career Opportunities – Choose projects that match your expertise and availability Your Responsibilities Will Include: Conducting comprehensive operational diagnostics to identify root causes of underperformance Implementing immediate stabilising measures for crisis situations Developing CQC compliance roadmaps across all Key Lines of Enquiry Restructuring care delivery systems to ensure sustainable quality improvements Preparing homes for successful mock and actual CQC inspections Delivering complete handover documentation with maintained improvements Requirements Registered Manager with a valid NMC PIN (with Clinical Experience) or a NVQ Level 5 Leadership & Management (with Non-Clinical Experience) Proven success in turning around 'Inadequate' or 'Requires Improvement' services At least 5 years of recent experience in a registered manager role in the healthcare industry, preferably in a care home setting   Knowledge of regulatory requirements for care homes in the UK  Be able to perform suitable and assessed manual handling tasks – (service dependent e.g.  use of manual handling equipment and/or breakaway training)  Ability to work independently and as part of a team Ability to rapidly assess, decide and implement effective solutions Experience in managing budgets and staffing.  Access to own vehicle.  Full UK driving licence  Enhanced DBS registered with the rolling update system Professional Indemnity and Public Liability Insurance Benefits Review applications and get back in touch within 24 hours (next business day)   Best market pay rates   Instant access to "Support Network” - Multi-Disciplinary Team (MDT) – Full clinical/non-clinical, HR and compliance support Regular touch points to discuss upcoming project opportunities  Prompt monthly invoice payment with no undue delays Full expense policy   Career Flexibility – Balance project work with personal commitments Autonomy & Independence  Variety of Assignments  Tax Benefits (Being self-employed)  No long-term commitment If you are a highly motivated and experienced Care Consultant with a passion for providing high-quality care to residents in a care home setting, we encourage you to apply for this exciting opportunity. While we offer a competitive pay rate, we equally provide opportunities for professional growth and development. Please note, this role is on an independent/contract basis. The Delphi team will provide you with ongoing support and guidance for the duration of each contract. Collaboration and teamwork are essential in the social care sector and by working together, sharing knowledge and expertise, care teams can provide the best possible care and support for their people, helping them to achieve their goals and live fulfilling lives.  For confidential discussion and CV submission, please contact Morenike 'Mo' Da-Silva at mda-silva@delphi.care