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Call Centre & Customer Service in Twickenham

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Call Centre & Customer Service

Twickenham

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Location:Twickenham

Category:Call Centre & Customer Service

Chef de Partie63845480946049120

About Us At Motorino London Ltd, our mission is to provide a vibrant and contemporary dining experience that showcases the best of modern British cuisine. Nestled in the heart of Covent Garden, we prioritize fresh, seasonal ingredients and sustainable practices. Join our dedicated team and help us craft dishes that not only taste exquisite but also tell a story of quality and provenance. The Role We are on the lookout for a skilled and creative Chef de Partie to join our passionate kitchen brigade. In this role, you will be an integral part of our culinary team, taking charge of a specific section and ensuring that each dish is prepared to the highest standards. This position offers the opportunity to showcase your culinary talents while working under the guidance of our experienced Head Chef. What You’ll Do Prepare and cook dishes to specification, maintaining the quality standards of the restaurant. Manage your section effectively, ensuring impeccable organization, cleanliness, and stock rotation. Train and mentor junior kitchen staff, helping them develop their skills and knowledge. Collaborate with the Head Chef on menu development and seasonal specials. Ensure compliance with health and safety regulations and uphold food hygiene standards. Requirements Proven experience as a Chef de Partie in a high-pressure kitchen environment (approx. 2+ years). Strong knowledge of modern British cuisine and culinary techniques. Passion for cooking with fresh, seasonal ingredients. Ability to work well with others and lead by example in a team-oriented setting. Excellent organizational skills and attention to detail. Right to work in the UK and flexibility to work evenings and weekends as needed. Benefits Competitive Pay & Earning Potential £37,000 - £42,000 indicative annual earnings (based on a 48-hour week). Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance. Holiday: 28 days per year including public holidays (pro rata). Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group. Pension: company pension scheme. If you’re excited by honest ingredients, collaborative service and the energy of Fitzrovia — apply now and tell us why you’re the right fit for Motorino.

Complaint Specialist - Remote Role63845474566915121

Complaint Specialist - Remote Role

Are you passionate about resolving issues and ensuring customers feel heard, valued, and respected? We’re looking for a Complaint Specialist to take ownership of customer complaints, working to deliver fair, timely, and effective resolutions while driving improvements in the overall customer experience. As a Complaint Specialist within our customer care department, you’ll handle complaint cases with professionalism and empathy, investigate root causes, and collaborate with teams across the business to reduce repeat issues. You’ll play a vital role in turning challenges into opportunities to build stronger customer relationships. About ihateironing: We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day. Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise. There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided. Requirements We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team: Two year's minimum previous customer care experience Proven experience in complaints management, customer relations, or a similar leadership role. Excellent attention to detail Well-organised and punctual A reliable and supportive team member Multitasking and time management Honesty and professionalism in everything you do Working hard and weekends when required Ability to manage pressure, prioritise effectively, and make sound decisions. Handling customer complaints and providing appropriate solutions Ability to think on your feet and use your own initiative Benefits £20.00 monthly health and fitness subsidy Company bonus scheme Company pension Paid accommodation for two weeks of training in London Subsidised laundry and dry cleaning Opportunity for progression Great working environment Fully remote position Work every second weekend

Negotiable Salary

Junior Sous Chef63845473944835122

Junior Sous Chef

About Us At Town London Ltd, we are committed to delivering an exceptional dining experience that is both innovative and rooted in tradition. Our restaurant, situated in the heart of Covent Garden, focuses on modern British cuisine using the freshest seasonal ingredients sourced from local suppliers. With a vibrant atmosphere and a dedication to quality, our team works collaboratively to craft dishes that delight our guests. The Role We are seeking a motivated and talented Junior Sous Chef to join our culinary team. In this role, you will support the Sous Chef and Head Chef in overseeing kitchen operations and managing the kitchen staff. This position offers a fantastic opportunity to develop your culinary skills and contribute to the menu while ensuring that our high standards of food quality and presentation are upheld. What You’ll Do Assist in the daily management of kitchen operations, ensuring a smooth and efficient workflow. Prepare and execute high-quality dishes in line with our seasonal menu and standards. Help train and mentor junior chefs, fostering a positive and productive kitchen environment. Monitor food safety and hygiene standards, ensuring compliance with health regulations. Contribute creatively to menu planning, offering input on specials and new dishes. Requirements Experience as a Chef de Partie or Junior Sous Chef in a busy and reputable kitchen (approx. 2-3 years). Strong culinary skills and a solid understanding of modern British cuisine. Enthusiasm for using fresh, seasonal ingredients and a passion for food. Ability to work efficiently under pressure and manage time effectively. Excellent communication skills and a team-oriented mindset. Legal right to work in the UK and flexibility to work evening and weekend shifts. Benefits Competitive Pay & Earning Potential £45,000 indicative annual earnings (based on a 48-hour week). Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance. Holiday: 28 days per year including public holidays (pro rata). Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group. Pension: company pension scheme. If you’re excited by honest ingredients, collaborative service and the energy of Fitzrovia — apply now and tell us why you’re the right fit for Motorino.

Assistant Bar Manager63845465958403123

Assistant Bar Manager

About Us At Town, our vision is to create a welcoming space where guests can enjoy excellent food and drinks in a relaxed atmosphere. Located in the vibrant Covent Garden, we pride ourselves on our sustainable practices and our commitment to using only the finest ingredients, expertly crafted by our talented team. The Role We are seeking an enthusiastic and experienced Assistant Bar Manager to join our dynamic team. In this role, you will help lead our bar operations and ensure that every guest enjoys an exceptional drinking experience. You will be responsible for maintaining our high standards while supporting our Bar Manager in all aspects of running the bar. What You’ll Do Assist in managing bar operations, including stock control, ordering, and inventory management. Train, mentor, and inspire a team of bartenders to deliver outstanding service and cocktails. Collaborate with the Bar Manager to develop and update the cocktail menu, focusing on seasonal and local ingredients. Ensure compliance with health and safety regulations and maintain cleanliness and organization at the bar. Engage with guests to enhance their experience, taking feedback and suggestions to heart. Requirements Experience in a supervisory or management role within a bar or restaurant setting (approx. 2+ years). Strong knowledge of mixology, wine, and spirits. Excellent leadership skills with the ability to motivate and inspire a team. Exceptional communication and customer service skills. Ability to work in a fast-paced environment while maintaining a positive attitude. Legal right to work in the UK and the flexibility to work evenings and weekends. Benefits Competitive Pay & Earning Potential £18.16 – £18.80 per hour typical take-home pay, including a discretionary share of the service charge (tronc). £42,500 – £44,000 indicative annual earnings (based on a 45-hour week). Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance. Holiday: 29 days per year including public holidays (pro rata). Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group. Pension: company pension scheme. If you’re excited by honest ingredients, collaborative service and the energy of Covent Garden — apply now and tell us why you’re the right fit for Town.

Waiter / Waitress63845463574019124

Waiter / Waitress

About Us Town is a modern British restaurant from chef Stevie Parle, located in the heart of Covent Garden. We cook over open fire, work directly with regenerative producers, and serve food rooted in seasonality, simplicity, and provenance. Our service is calm, confident and genuinely warm — designed to make people feel truly welcome. The Role We’re looking for experienced, confident Waiters and Waitresses to join the front-of-house team at Town. You’ll play a key part in delivering relaxed but precise service, helping guests feel cared for from the moment they arrive. If you’re curious about great ingredients, take pride in doing things properly, and thrive in fast-paced environments without the fuss, we’d love to meet you. What You’ll Do Guide the Guest Experience: Run your section from greet to goodbye — set the pace and read the room. Communicate with Confidence: Take clear, accurate orders and share specials and timings with confidence. Be a Team Player: Work closely with kitchen, bar and host so service flows without interruption. Uphold Our Standards: Keep the floor guest‑ready; help with set‑up, close‑down and occasional events. Requirements Proven FOH experience in a quality, fast‑paced restaurant or bar (approx. 2+ years). Warm, professional presence; calm, kind and consistent under pressure. Clear, confident communication and a collaborative approach to teamwork. Curiosity about food, fire-led cooking, and sustainable sourcing. Sound allergen awareness and menu knowledge; comfortable using a modern POS. Reliability, punctuality and the legal right to work in the UK. Benefits Competitive Pay & Earning Potential £15.50 – £17.00 per hour typical take-home pay, including a discretionary share of the service charge (tronc). £36,270 – £40,000 indicative annual earnings (based on a 45-hour week). Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance. Holiday: 29 days per year including public holidays (pro rata). Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group. Pension: company pension scheme. If you’re excited by honest ingredients, collaborative service and the energy of Covent Garden — apply now and tell us why you’re the right fit for Town.

Bilingual German / English Customer Service Representative63845454686465125

Bilingual German / English Customer Service Representative

At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world. We are looking for a bilingual German speaking Customer Service Representative to join our team. If you’re a native German speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit. We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience. This is a remote, full-time position; however, you must be based in the UK and will be required to travel to our London Office for occasional trainings and team-building events, so candidates must be local to the area. Responsibilities: Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU. Provide customer service via many channels including phone, email, and chat in both English and German. Retain clients in accordance with company requirements and customer needs. Meet and exceed individual goals. Document client interactions accurately. Communicate ongoing retention activity and progress. Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary. Other duties as required. Requirements 1+ years customer service or call center experience Native German speaker whose also fluent in English (reading, writing, speaking) Top notch phone presentation skills. Active experience utilizing CRM systems to document daily calls, meetings, and activity is required. Must be organized, self-motivated, driven, and have an appetite to succeed. Consistent track record of retaining a high percentage of clients. Excellent writing skills. Stable work history. Highly motivated & energetic. Flexible and able to thrive in a fast paced, high growth environment. Must be able to commute to the London office occasionally for training and team-building events. Must be authorized to work in the UK without sponsorship and perform the role from within the UK. Benefits £32,500 annual Salary Full Time Standard Benefits Pension 28 Days Holiday Fully Remote position Rewarding culture & work / life balance

Lifeguard - Full Time - Eastwood Leisure Centre63845441458305126

Lifeguard - Full Time - Eastwood Leisure Centre

Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. In the role of Lifeguard, you will ensure the best levels of service are achieved for our customers through offering a friendly, clean and safe facilities. We’re not looking for the next Duncan Goodhew but you will need to be able to swim competently. If you need extra coaching to get to the level needed to become a lifeguard, don’t worry as one of our excellent swim teachers will be able to support you to improve. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Hours: 37 hours per week, Monday - Sunday (Rota basis). Requirements NPLQ qualification or equivalent Competent swimmer – swim test will need to be completed as part of the interview process. An ability and understanding of how to relate to customers of all ages and abilities and also to all levels of staff. Well developed interpersonal skills. Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues. To be able to work flexibly and understand instructions from managers. Demonstrated passion and energy for the leisure industry. Benefits We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you? My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending. Discounted Staff membership (including family members) Incremental holidays Employee Assistance Programme - 24/7 confidential, independent and professional counselling. Company pension Various insurance and saving schemes Financial advice Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings) All this as well as fully funded training and career progression opportunities in a team working environment Closing date: 12th September 2025 Salary: up to £23,555 per annum

Bilingual French / English Customer Service Representative63845438445827127

Bilingual French / English Customer Service Representative

At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world. We are looking for a bilingual French speaking Customer Service Representative to join our team. If you’re a native French speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit. We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience. This is a remote, full-time position; however, you must be based in the UK and will be required to travel to our London Office for occasional trainings and team-building events, so candidates must be local to the area. Responsibilities: Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU. Provide customer service via many channels including phone, email, and chat in both English and French. Retain clients in accordance with company requirements and customer needs. Meet and exceed individual goals. Document client interactions accurately. Communicate ongoing retention activity and progress. Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary. Other duties as required. Requirements 1+ years customer service or call center experience Native French speaker whose also fluent in English (reading, writing, speaking) Top notch phone presentation skills. Active experience utilizing CRM systems to document daily calls, meetings, and activity is required. Must be organized, self-motivated, driven, and have an appetite to succeed. Consistent track record of retaining a high percentage of clients. Excellent writing skills. Stable work history. Highly motivated & energetic. Flexible and able to thrive in a fast paced, high growth environment. Must be able to commute to the London office occasionally for training and team-building events. Must be authorized to work in the UK without sponsorship and perform the role from within the UK. Benefits £32,500 annual Salary Full Time Standard Benefits Pension 28 Days Holiday Fully remote position Rewarding culture & work / life balance

Customer Service Agent63845438142595128

Customer Service Agent

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date. Role Overview Provide ticket buyers with outstanding support and assistance across multiple channels while ensuring smooth resolution of inquiries. Key Responsibilities Provide the best possible experience for ticket buyers requiring assistance. Deliver outstanding customer care primarily via live chat and e-mail. Assist with requests for refunds, exchanges, and claims to minimise chargebacks. Requirements 1–3 years of experience in customer service, preferably in ticketing or live events. Excellent communication and problem-solving skills. Ability to manage multiple requests efficiently and professionally. Experience with live chat and CRM systems is a plus.

Negotiable Salary

Customer Service Manager63845438123393129

Customer Service Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date. Role Overview Oversee the contact centre to ensure ticket buyers receive the best possible experience while managing team performance and operational efficiency. Key Responsibilities Provide the best possible experience for ticket buyers. Set, monitor, and meet contact centre rota and performance targets for efficiency and quality. Manage the daily operation of the contact centre, including coaching and motivating agents. Identify training needs and develop/deliver training material. Record statistics, user rates, and performance levels, preparing reports as required. Handle any matters requiring escalation. Requirements 3+ years in customer service management, preferably in ticketing or live events. Strong leadership, coaching, and team management skills. Excellent communication and problem-solving skills. Experience with contact centre tools and CRM systems.

Negotiable Salary

Customer Care Agent638454252564491210

Customer Care Agent

Working within the Customer Support & Operations Team in Rainham, Essex, this role responds to customer enquiries regarding quotations, new business, renewals and existing policies via telephone, post and live chat. This role is office-based and includes a well-structured training program which is normally completed within agent's first few months. Training and development is regularly provided to ensure the best service to our amazing customers through routine audit checks and bespoke training sessions. The interview process consists of 2 rounds of competency based questions. We are looking for experienced hires, and applicants must have at least 12 months' experience in the insurance industry. Responsibilities include: To achieve all Service Level Agreements across all channels including calls and chat including achievement of expected customer satisfaction levels Consistently achieve Key Performance indicators and individual targets/objectives To administer policies and issue documentation within service standards Be motivated to deliver service excellence at all times To support the Customer Care team in achieving company’s business goals Optimise new business by increasing conversion and retention rates through exceptional customer service Reporting and analysis on key metrics Work to achieve Service Level Agreement (SLAs) across all channels Actively look for ways in which can improve our service to customers and become more efficient and enhance our delivery of service Actively seek customer feedback, analyse trends, identify customer friction points and make recommendations for potential process improvements / platform enhancements Ensure that you are fully conversant in contract terms and raise any areas of non-compliance to the Customer Care Manager or your Team Leader Identify any regulatory, contractual or data protection breaches and escalate to relevant persons Achieve minimum of 15 hours CPD per year and ensure your team meet requirements Apply and ensure General FCA and other appropriate regulatory requirements are followed when undertaking general insurance business Ensure compliance with ICOBS rules Build and promote strong, long lasting customer relationships by understanding their needs and delivering a premium customer experience Build relationships within the team and create positive culture Requirements This role will suit some who has/is: Excellent communication skills, able to communicate effectively and positively with the team and clients; build rapport and adapt communication style to suit customer A positive Team Player who contributes to team meetings and discussions, displays a positive can-do attitude and shares knowledge and helps colleagues Reliable and always behaves with utmost integrity A brilliant listener who actively listens to the needs of customers, shows empathy and summarise information clearly Professional and acts with discretion and confidentiality Treats customers fairly and ensures Wrisk complies with the Customers Best Interest Rule Trustworthy, ethical, honest MUST HAVE 12 months' insurance experience

Negotiable Salary

Danish Speaking - Bank Collections Officer in Malta - Sales Exp. Required638454161984011211

Danish Speaking - Bank Collections Officer in Malta - Sales Exp. Required

Next Job Abroad is thrilled to announce an exceptional career opportunity for a Danish Speaking Bank Collections Officer situated on the beautiful island of Malta! This role is perfect for professionals with a background in sales and a passion for customer service. You will be instrumental in assisting clients with their banking needs, promoting relevant products and services, and ensuring a smooth collection process. Experience the stunning Mediterranean lifestyle while advancing your career in a dynamic banking environment. Responsibilities Assist customers in Danish and English with inquiries about banking products and services. Utilize your sales experience to identify and present suitable banking solutions to clients. Guide customers through account management, transactions, and product applications. Collaborate with team members to meet individual and team sales targets. Resolve any issues or complaints raised by customers promptly and effectively. Maintain accurate and detailed records of client interactions in our database. Stay informed about product offerings and changes in banking regulations. Requirements Fluency in Danish and strong command of English; knowledge of additional languages is beneficial. Previous experience in customer service, ideally in a banking or sales role, is essential. Proven sales skills with a successful track record of achieving targets. Excellent communication skills, both oral and written. Ability to work effectively in a fast-paced and challenging environment. Familiarity with banking software and CRM systems is an asset. Willingness to relocate to Malta is required. Benefits Career growth opportunities in a renowned global bank. International & diverse work environment. Competitive performance bonuses. Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. Yearly salary €25.000 excluding bonuses. Health care benefits and numerous other discounts. Fully paid training by certified instructors. State of the art premises, providing a great working environment with relaxing break areas. Special events as well as community & social responsibility initiatives. Work for a Great Place to Work-Certified Company. Relocation package (reviewed case by case) This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Danish Speaking - Bank Customer Service in Malta - Sales Exp. Required638454161736971212

Danish Speaking - Bank Customer Service in Malta - Sales Exp. Required

Are you ready for an adventure in the sun? Next Job Abroad is excited to announce an opening for a Danish Speaking Bank Customer Service Representative in the beautiful island of Malta! Join our vibrant team and embark on a rewarding career where your sales expertise meets exceptional customer service. You'll be the key point of contact for our clients, helping them navigate banking inquiries while showcasing our fantastic financial products. Imagine working in a lively atmosphere while soaking up the rich culture of Malta! Your Mission Be the friendly voice that answers customer inquiries about our banking services and products in both Danish and English. Utilize your sales experience to identify customer needs and recommend personalized financial solutions. Guide clients through account openings, transactions, and general banking logistics. Collaborate with our enthusiastic sales team to achieve and exceed set targets. Handle customer concerns with empathy and ensure timely solutions, keeping satisfaction high. Accurately document customer interactions in our database and maintain high standards of service. Stay informed about our products and industry regulations to be the best resource for our clients. Requirements Fluency in Danish and proficiency in English; additional languages are a bonus. Previous experience in customer service, particularly in sales or banking, is essential. A strong sales track record demonstrating your ability to meet targets. Outstanding communication skills that inspire and engage others. The ability to thrive in a buzzing environment while handling multiple tasks. Familiarity with banking systems and CRM software is a definite plus. A willingness to relocate to Malta and embrace this incredible opportunity! Benefits Career growth opportunities in a renowned global bank. International & diverse work environment. Competitive performance bonuses. Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. Yearly salary €25.000 excluding bonuses. Health care benefits and numerous other discounts. Fully paid training by certified instructors. State of the art premises, providing a great working environment with relaxing break areas. Special events as well as community & social responsibility initiatives. Work for a Great Place to Work-Certified Company. Relocation package (reviewed case by case) This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Customer Service Assistant (Arcades)630935988844811213

Customer Service Assistant (Arcades)

**HB Leisure**is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. We like to do things differently here at **HB Leisure** , we don't just open doors to a career in the **leisure industry** , and we also offer the **opportunity to travel the globe to experience working in our other incredible locations**! If a desk isn't for you, then you are for us, so why don't you join us working in a **fun theme park environment** and **develop skills** that will be recognised throughout your career! As a **Customer Service Assistant (Arcade Host)**, you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade. **In return we will offer you:** * Competitive rates of pay * Flexible working hours * Recommend A Friend Bonus (Subject to T\&C's) * Winter Opportunities between your Seasonal Contract * Discounts to hundreds of tops retailers * Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. * Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations **Person Specification:** * Great customer service, communication skills and a positive, outgoing personality * Honest, reliable and a responsible individual with strong work ethic * Are able to offer good availability on weekdays and weekends (including bank holidays) * Be able to follow instructions and comply with all company standards * Have reliable transportation -- due to the location of the site

Negotiable Salary

Contact Centre Team Manager630939704902431214

Contact Centre Team Manager

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. ABOUT US: We are Allwyn UK, part of the Allwyn Entertainment Group -- a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024. We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations --where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in- a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes. ROLE PURPOSE: * To deliver exceptional customer service to all Allwyn customer and retailers, through effective performance management, coaching and development of a contact centre team ROLE RESPONSIBILITIES: * Ensure all agreed departmental KPIs and GAMCOM requirements are achieved, resulting in an optimum level of service being delivered at all times. * Ensure all people related tasks are completed as documented in company procedures e.g. PDP Reviews, administration of the absence process, health and safety requirements. * Monitor the team's real time adherence to predefined work schedules, investigating and resolving variance as necessary, including attendance, shrinkage, and productivity (where dedicated real time management is not available). * Undertake performance management for each member of the team, develop Personal Development Plans (PDPs), jointly identify and secure appropriate learning, coaching and training opportunities aligned to the individual's preferred learning style and provide performance feedback in line with defined standards. Consistently manage all performance shortfalls. * Manage and improve the performance of operational processes and working practices. KEY MEASURES OF SUCCESS: * Manages/supervises the daily management \& acts as an expert in a customer contact related discipline. * Has strong knowledge of TNL products with a view of being a subject matter expert to agents \& colleagues. * Solves complex problems when they arise whilst being innovative in their approach. * Understands customers needs \& is able to manage/diffuse tense or difficult customer situations. * The ability to make decisions guided by functional support. * To demonstrate success in managing \& improving absence within a contact centre * Review \& improve AHT (Average Handling Time) within your team. * Shows accountability in managing \& closing complaints within Internal timeframes. KEY SKILLS AND EXPERIENCE: * Proven People Management experience * Experience of leading a team within a customer service environment * Ability to use Microsoft Office Applications · Knowledge of CRM solutions e.g. SAP/Gem Suite * Experience in analysing \& using data to support development \& performance of Contact Centre Agents. OUR GOAL IS TO CREATE ONE OF THE UK'S MOST INCLUSIVE ORGANISATIONS -- WHERE PEOPLE CAN BRING THE BEST OF THEMSELVES, TO DO THEIR BEST WORK, EVERY DAY, FOR THE BENEFIT OF GOOD CAUSES. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. **Benefits** * 26 days paid leave (plus bank holidays) * Annual bonus scheme * 2 x Life Days * 4 x Salary of Life Insurance * Pension: we'll match your contribution up to 8.5% * Single Private Health Cover * £500 Wellness Allowance * Income Protection * Enhanced parental leave (maternity and paternity) * Eye Care, Dental and Cycle To Work schemes

Negotiable Salary

Client Services Assistant - Part-time FTC630935988309771215

Client Services Assistant - Part-time FTC

Join our vibrant Rapport team as a **Client Services Assistant**! The Client is a multinational 'Magic Circle' law firm headquartered in London, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures. We have a great opportunity for an experienced Client Services Assistant to join the Rapport family, based at our client's headquarter building in London's Canary Wharf. You will join a diverse team of 17 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop. ***Type of contract:***Part-time, Fixed Term Contract -- 1 year ***Hours*** *:*14 hours per week (Thursday -- Friday, or Monday -- Tuesday; on a shift rota basis between 7:30 AM and 8 PM) **What will you get?** * **Financial Freedom:**Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! * **Secure Your Future:**Benefit from a contributory pension scheme for a stable financial tomorrow. * **Health Matters:**Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. * **Thrive Personally \& Professionally:**Unlock endless learning and development opportunities to elevate your career! * **Celebrate Excellence:**Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. * **Give Back to Community:**Take one paid day off annually to support a cause you're passionate about! **Main responsibilities** * Providing seamless guest management on behalf of our client, including the welcoming of all guests and employees into the building. This includes clients attending events in our large function spaces. * Taking ownership of the reception areas and all aspects of the client's journey between these areas. * When on client floor, welcoming all guests, assisting with cloakroom requirements, and escorting them to their meeting rooms. * Performing room checks, ensuring high levels of cleanliness/ tidiness are maintained. * Working closely with all other service providers, contractors and the wider Facilities and Business Operations team. This is a joined Rapport/ Restaurant Associates site and a cohesive working relationship between all team members is essential. * Managing the meeting room booking process for the London office via the Condeco booking platform. * Supporting the dedicated on-site events team when event planning and delivery as required. * Supporting the floor host function as required. * Answering and directing incoming calls via the client's Switchboard console. * Assisting with training new joiners. * Adhering to all site procedures and standards. **The ideal candidate will** * Share our Rapport values: ***Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together*** * Be energetic, proactive, flexible with great attention to detail, can-do attitude, and ambition to learn and grow. * Have an outgoing personality and be able to easily build rapport with key stakeholders, both internal and external. * Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do. * Have a desire to be part of a winning team, where you can truly make a difference. * Have excellent communication skills, written and verbal. * Display excellent personal presentation and interpersonal skills. * Have experience in customer service, preferably in a corporate/five-star luxury hotel environment/premium airlines. **About us** Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK\&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com. *Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.*

Negotiable Salary

Head Waiter630939141384991216

We are looking for a motivated and experienced head waiter/waitress to join our modern French restaurant with a notable wine list, flower-filled conservatory and log fire situated in Covent Garden, London's West End. The successful candidate will work well within a team to ensure that service is smooth and that customers receive an unforgettable experience. You will ensure that service is delivered to the highest standards whilst exceeding customer expectations. We want someone who is professional, self motivated, able to work under pressure and has aspirations to develop themselves to grow within the business. Modern French restaurant with a notable wine list, flower-filled conservatory, and log fire. INDFOH

Negotiable Salary

Operational Risk Manager630939138819851217

Operational Risk Manager

Where you'll fit in \& what our team goals are... In your role you will work in the 2nd Line Operational Risk Management (ORM) Team, supporting the development and continuous improvement of a robust risk management framework. **How you'll spend your time...** * Provide ongoing oversight and constructive challenge to the 1st line risk team on the Risk Management Framework. * Partner with members of the first line on the implementation and maintenance of CoE minimum standards. * Work with the 1st line team on the remediation, documentation and closure of Risk Events. * Develop and maintain comprehensive ORM process guidance to embed consistency and quality across EMEA risk management framework. * Proactively identify opportunities to enhance risk management practices, championing continuous improvement and fostering a culture of accountability. * Collate, process and analyse business data / MI relating to Risk Events, risk issues, RCSA outputs, business projects and remedial activities. * Engagement in projects and act as Risk Lead. Helping ensure that risk matters are appropriately considered. **To be successful in this role you will have...** * Demonstrable knowledge of key asset management processes * Solid stakeholder management skills * Excellent time management, organisational skills and self-direction **If you also had this, it would be great...** * Finance industry experience (preferably in Risk/Asset Management) * Relevant financial services / risk qualifications preferred **About Columbia Threadneedle Investments** Working at Columbia Threadneedle Investments you'll find growth and career opportunities across all of our businesses. We're intentionally built to help you succeed. Our reach is expansive with a global team of 2,500 people working together. Our expertise is diverse with more than 650 investment professionals sharing global perspectives across all major asset classes and markets. Our clients have access to a broad array of investment strategies, and we have the capability to create bespoke solutions matched to clients' specific requirements. Columbia Threadneedle is a people business and we recognise that our success is due to our talented people, who bring diversity of thought, complementary skills and capabilities. We are committed to providing an inclusive workplace that supports the diversity of our employees and reflects our broader communities and client-base. We appreciate that work-life balance is an important factor for many when considering their next move so please discuss any flexible working requirements directly with your recruiter. **Full-Time/Part-Time** Full time **Worker Sub Type** Permanent **Job Family Group** Business Support \& Operations

Negotiable Salary

Customer Service Assistant (Arcades)630939135969291218

Customer Service Assistant (Arcades)

**HB Leisure**is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. We like to do things differently here at **HB Leisure** , we don't just open doors to a career in the **leisure industry** , and we also offer the **opportunity to travel the globe to experience working in our other incredible locations**! If a desk isn't for you, then you are for us, so why don't you join us working in a **fun theme park environment** and **develop skills** that will be recognised throughout your career! As a **Customer Service Assistant (Arcade Host)**, you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade. **In return we will offer you:** * Competitive rates of pay * Flexible working hours * Recommend A Friend Bonus (Subject to T\&C's) * Winter Opportunities between your Seasonal Contract * Discounts to hundreds of tops retailers * Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. * Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations **Person Specification:** * Great customer service, communication skills and a positive, outgoing personality * Honest, reliable and a responsible individual with strong work ethic * Are able to offer good availability on weekdays and weekends (including bank holidays) * Be able to follow instructions and comply with all company standards * Have reliable transportation -- due to the location of the site

Negotiable Salary

Customer Success Associate630939136538911219

Customer Success Associate

**Vacancy No** VN893 **Location** **Employment Type** Perm **Basis** **Fixed Term Duration** **Overview** The Customer Success Executive focuses on managing and supporting customers during their subscription period and helps to secure the renewal. **Main Duties and Responsibilities** * Ensure the customer renews products for the following Chambers Guide / subscription period. * Onboard new customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories. * Work with marketing, product and sales teams on retention campaigns to raise awareness of Chambers and help to develop the product offering. * Identify upsell and cross-sell opportunities and make the appropriate referrals. * Resolve customer queries and liaise with internal teams where needed. * Identify risky accounts and take the necessary steps to mitigate any cancellations. * Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives. **Skills and Experience** * 1-2 years in a previous Customer Success or client-facing role * Impressive communication and interpersonal skills, both in person and remote * Knowledge of customer success best practice and procedures * Knowledge of Salesforce or other CRM systems would be highly beneficial * Some knowledge of the legal sector would be desirable **Person Specification** * A natural people person who enjoys helping others * Highly organised * High level of accuracy and an eye for detail * Strong communication skills (listening, written, verbal) * Fluency in Mandarin, Portuguese, French, or German is a plus **Benefits** **Applications Close Date** **Job Description** **Equal Opportunity Statement**

Negotiable Salary

Front of House Team Member - Hospitality Talent Pool633933168120351220

Front of House Team Member - Hospitality Talent Pool

Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain's most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team! Responsibilities Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of. Take and process customer orders efficiently and accurately, ensuring all details are confirmed. Serve food and beverages to guests, adhering to the highest standards of service. Collaborate with kitchen staff to ensure timely and accurate order fulfilment. Work positively within a team environment to deliver all events across the estate. Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations. Assist with setting up and clearing tables for events, ensuring all equipment is handled with care. Handle guest inquiries and resolve any issues promptly and professionally. Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment. Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart. Requirements Previous experience in a hospitality or customer service role is preferred but not essential. Excellent communication and interpersonal skills, with a friendly and approachable demeaner. Strong attention to detail and a passion for providing exceptional service. Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously. Flexibility to work evenings, weekends, and holidays as required by the business. Must be a team player, willing to assist colleagues wherever possible. Have a "Can Do" attitude with a strong work ethic and passion for quality. Basic knowledge of food safety and hygiene practices is a plus. Benefits Pension Plans Life Insurance Certified Training & Development Strong career progression Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities

Negotiable Salary

Customer Success Manager633933167732491221

Customer Success Manager

This is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade™ AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high growth technology companies, global retailers and pharmaceutical giants. This role is all about cultivating relationships and getting to the heart of our customers’ objectives whilst maintaining a clear vision for how our ground-breaking technology will transform the way individuals and companies work with contracts every day. The ideal candidate will have a natural ability to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. To apply, please send your CV and covering letter to recruitment@luminance.com Responsibilities Develop and foster an excellent customer experience across Luminance’s comprehensive product suite Facilitate a seamless handover from pre-sales to post-sales by maintaining close collaboration with the Product Specialist and Sales Teams to execute on the customer's vision for the Luminance product Oversee customer engagements post-sale, fostering relationships through expertise in our product and effectively executing established onboarding and implementation processes Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements Work closely with customers to establish proactive deployment, transition, and user adoption strategies. Collaborate with the Sales Team to create practical, measurable plans that embed Luminance into the core of our customers' day to day. Liaise with the Support Engineers, Product and Technical Operations Teams to communicate potential product enhancements and streamline issue resolutions Act as the voice of the customer, providing insights to internal teams to enhance service delivery and align product development with customer needs Identify account growth opportunities via upselling and cross-selling or expanding into new regions/teams/use cases Maximise customer renewals via successful onboarding and user engagement; minimise risk of customer churn Analyse customer data to improve customer experience and engagement Hold product demonstrations for customers Regular domestic and international travel to meet with customers and build robust business relationships Evaluate and improve tutorials and other communication/training infrastructure Requirements Bachelor’s of Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US) Highly organised with ability to multi-task and prioritise effectively Self-driven and proactive Excellent communication and interpersonal skills, both verbal and written Patient and active listener Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge Detail oriented with a problem-solving attitude Excellent product knowledge Passion for customer experience Ability to work in an innovative and fast-paced environment whilst delivering to deadlines

Negotiable Salary

Hyde Park Winter Wonderland Staff 25/26635802863162891222

Hyde Park Winter Wonderland Staff 25/26

Be part of London’s most spectacular and iconic home of winter fun and help us create a world of joy and excitement for everyone this festive season. Celebrating a long-standing London tradition and partnership with the Royal Parks, Winter Wonderland is returning to Hyde Park this year from 13th November, 2025 to 1st January, 2026. For us, it’s all about working together and we are looking to hire collaborative team members across our different functional areas who are passionate about delivering a magical experience to our guests, helping them to create memories that will last throughout the year. We are currently hiring for the following roles: BOX OFFICE STAFF BAR STAFF BAR SUPERVISORS BAR MANAGERS BAR ICE STAFF ICE MARSHALS ICE RINK ASSISTANTS ICE SLIDE ASSISTANTS MAGICAL ICE KINGDOM HOSTS CUSTOMER SERVICE ASSISTANTS Requirements Candidates must be able to work at least 35 hours per week to include some availability over weekends, be over the age of 18 and eligible to work in the UK. Preference will be given to candidates who can demonstrate exceptional customer service skills and a real desire to make Winter Wonderland the very best it can be. To qualify as an Ice Marshal you will need to be a competent skater to assist guests with their safety and enjoyment. You will also need to own your own ice skates. Benefits We offer a competitive rate of pay, staff discounts and incentive schemes and a fun, festive atmosphere. As an event we celebrate inclusivity and accessibility and we want to reflect this in our workforce too. We aim to create a diverse and supportive environment where everyone can thrive regardless of their age, race, gender, disability or sexual orientation.

Negotiable Salary

Customer Success Manager (SaaS)635802855587851223

Customer Success Manager (SaaS)

Freight forwarding is a $200B+ industry you might not know about, but it’s the backbone of the global economy, ensuring goods move seamlessly around the world. Freight forwarders—like DHL, FedEx, and UPS—act as “travel agents” for goods, managing the complex operations that keep supply chains running. Surprisingly, this critical industry remains largely untouched by modern software, with many processes still managed manually or through outdated systems. The eco-system is so fragile that one missed email can disrupt an entire shipment, leading to delays, poor service, and financial losses. At Raft, we’re building an AI platform to automate freight operations. From auditing invoices and preparing customs filings to syncing information across systems, we empower operators to work more efficiently and accurately. The impact? Faster service, fewer errors, and more time for businesses to focus on growth and customer service. We’re fortunate to have the support of top investors who are just as passionate as we do about transforming the industry, including Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam), and Dynamo Ventures (Sennder, Stord, Gatik). As a Customer Success Manager, you'll own and manage a portfolio of customers, helping them maximise value from the platform. Want a glimpse into how Raft's Customer Success team drives innovation for freight forwarders? Our Enterprise CS Manager, Adele Miftari, shares key insights in her must-read blog: What Freight Forwarders Need to Know to Succeed with AI Partnerships. Day-to-day you will: Own and manage the entire customer lifecycle for your portfolio of customers. Your customers will comprise of mid-market and enterprise Freight Forwarders. Be the Expert, and earn the Trusted Advisor status with your customers Build, nurture & own relationships with key stakeholders Build and execute Success Plans for your customers, helping them maximise value from the platform Drive product adoption and customer advocacy Organise and lead regular business reviews Coordinate cross-functionally with other teams to help drive the right outcomes for the customer Be the Voice of the Customer We specifically want someone who has: Experience in the Freight Forwarding / Supply Chain industry Customer Success Management experience in a SaaS environment Comfortable with the use of technology Great people skills and at ease communicating with stakeholders from all levels of an organisation. Sound business judgment and decision-making abilities The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes Excellent written and verbal communication to stakeholders Apply because you want to... Have the opportunity to work in a global market and compete with best in class companies that are on the front line of innovation Work in a modern Product-led company Get exposure to working with stakeholders on a global level across different industries Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth Work in a multicultural environment Requirements

Negotiable Salary

Service Team Manager635001316038411224

Service Team Manager

Reporting to the Aftersales Manager, as the Service Team Manager, you will oversee the Service Advisor and Service Quality team, to ensure excellent customer service and efficient handling of vehicle service and repair appointments. In his role, you will be the key liaison between our customers and the workshop, managing workflows and the customer journey from the initial booking through to the vehicle return. You will ensure all service activities are coordinated efficiently between customers and the service team, contributing to workshop productivity, customer retention and the overall success of the Aftersales Department. Responsibilities: Supervise and support the Service Team, monitoring performance and providing coaching and training as needed Liaise with the workshop/technicians to ensure work is prioritised and service/repair booking time frames are met Monitor progress of repair jobs and proactively manage delays Identify opportunities to improve workshops and customer touchpoints, working with the Aftersales Manager to enhance operational efficiency and profitability Act as the first point of contact for technical customer issues or customer complaints, ensuring efficient resolution Maximize service marketing campaigns Requirements Minimum Qualifications: Valid full Driver’s License Proven experience in service reception or customer service management Experience in a high value retail brand, understanding the expectations and standards required in delivering exceptional customer service Excellent knowledge/ understanding of the motor industry Excellent verbal and written communication skills Proven track record of achieving operational targets. Desirable Basic vehicle repair knowledge Knowledge of automotive or technical service processes Familiarity with service management software (e.g. Kerridge, CDK) Benefits Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer Basic Salary up to £45,000 per annum, depending on experience Monthly bonus payments – OTE of 35% of basic salary per annum A tax efficient VW Group Vehicle Option of a second VW Group Vehicle at a preferential leasing rate 33 days holiday, with extra days for long service Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm. Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Employee representative body - your voice at work Centre: Porsche Centre South London, is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five-minute drive from Bannatyne Health Club and Orpington’s Retail Park. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Retail Associates (Freelance - As required)635802848730891225

Retail Associates (Freelance - As required)

We are a small business with a big mission - and we'd be thrilled to have you join us! Successful applicants will be contacted mid-Feb 2025 for interviews. (Excited to speak soon!) Ideal Start Date: We will be at variety of fairs and popups from April onwards. - - - - - who? Grounded 1002 is dedicated to helping individuals become the best version of themselves. With a strong online presence and highly sought-after in-person experiences, we are seeking passionate individuals to contribute to our ongoing success and growth. Our temporary retail popups serve as a physical extension of our mission. We are currently looking for Retail Associates to join us on a project basis to assist at pop-up stores, exhibitions, concerts, and festivals. what? You will have the opportunity to engage with customers in-person, whether it be through workshops, concerts, lectures, retreats, or pop-up stores and exhibitions. Your extensive knowledge and passion for our products and services will be crucial in helping customers on their wellness journey and ensuring they find the perfect solutions for their needs. With our focus on educational content, experiences, and luxury wellbeing products, our aim is to inspire individuals to embrace curiosity and improve their overall well-being. If you enjoy connecting with people, have a keen interest in wellness, and thrive in a dynamic and customer-centric environment, then this is the perfect opportunity for you to contribute to our mission. where and when? The first event will take place at Kensington Olympia from May 24th - May 27th at the Mind Body Spirit Festival. After that, plan to showcase in various environments across London ranging from one-day to one-week events. We are flexible with the days and hours - our main goal is to have passionate, smart, and caring individuals work with us. how? As a Retail Associate, you will play a vital role in promoting an #intuitivelifestyle. We pay hourly for any events, gigs, festivals, or exhibitions you join us at. Responsibilities In this role, you will collaborate with the CEO, our Sales Advisor, and other freelancers to: Provide exceptional customer service to all customers, delivering a personalised and memorable shopping experience Educate customers about our luxury wellbeing products, including their features, benefits, and proper usage Assist customers in selecting the right products based on their needs and preferences Maintain a clean and organised retail store environment to create an inviting atmosphere for customers Process sales transactions accurately and efficiently, including handling cash, credit card transactions, and discounts Maintain an organised and appealing store display, ensuring products are accurately priced and stocked Generate leads and build relationships with potential customers, promoting the Grounded 1002 brand Conduct product demonstrations and educate customers about the benefits of our products Keep track of FAQs, feedback, and customer insights to help us improve After the retail events, collaborate with the CEO, Sales Advisor, and freelancers to develop and implement sales strategies and initiatives Stay up-to-date with current industry trends, product knowledge, and competitor offerings to provide accurate information and recommendations to customers Come join us on our journey to empower individuals to live their best lives and experience the transformative power of an intuitive lifestyle. Requirements High school diploma or equivalent 1+ year of retail sales experience, preferably in the health, wellness, or hospitality industry Strong communication and interpersonal skills Passion for health, wellness, and providing exceptional customer service High level of professionalism with colleagues and customers Ability to work in a fast-paced environment and multitask effectively Detail-oriented with excellent organisational skills Proficient in using point-of-sale systems and handling cash transactions Flexibility to work a flexible schedule, including evenings, weekends, and holidays Must be okay standing for 7+ hours Must be okay lifting products, cleaning, setting up retail displays Experience in visual merchandising is a plus Knowing languages in addition to English is a plus Benefits An opportunity for personal growth through participating in a variety of projects Free Grounded 1002 products Learn about best practices in wellness At Grounded 1002, we are dedicated to creating a positive and inclusive work environment where everyone is valued and celebrated We will provide ongoing training about our business and development opportunities to help you enhance your skills and foster personal growth with each project you join us for Succession planning: The successful candidate will have the opportunity to develop their part-time within Grounded 1002, either taking ownership of a specific function OR we encourage dialogue to help you fulfil your future goals, even if they are not with Grounded 1002.

Hammersmith, London, UK

Negotiable Salary

Events Manager635000640961291226

Brocket Hall is seeking a dedicated and dynamic Events Manager to join our talented team at one of the UK’s most prestigious estate venues. This role offers the opportunity to lead and oversee a diverse range of events, from weddings and corporate functions to golf tournaments and private dining experiences. As the Events Manager, you will be responsible for curating exceptional experiences for our guests, ensuring that each event reflects the elegance and grandeur of Brocket Hall. Your role will involve working closely with clients to understand their vision, coordinating all operational aspects, and managing a team to ensure flawless execution. If you have a passion for event planning, a keen eye for detail, and exceptional organizational skills, we invite you to apply and help create unforgettable memories for our guests. Responsibilities Plan, coordinate, and execute a wide range of events, ensuring that all details are handled meticulously. Take ownership in delivering all internal Brocket Hall events to an exceptionally high standard, on time and on budget Serve as the primary point of contact for clients, managing their requirements and expectations throughout the event planning process using the approved work flows Collaborate with the culinary team to design customized menus that align with event themes. Manage and supervise event staff, providing training and guidance to ensure exceptional service during events. Accountability on rota management ensuring all staff schedules are set within company budgets and parameters Be a proactive member of the hospitality team fulfilling FOH shifts as per the needs of the business Attend external marketing events, career fairs and exhibitions to represent Brocket Hall. Develop and maintain strong relationships with vendors, suppliers, and other partners to ensure seamless event delivery. Monitor budgets and manage expenses to achieve profitability targets while delivering high-quality experiences. Conduct post-event evaluations to gather feedback, assess successes, and identify areas for improvement. Stay up to date with industry trends to continuously enhance event offering and guest experiences. Work collaboratively with the marketing team to promote events and drive engagement. Requirements Proven experience as an Events Manager or similar role within the hospitality or events industry. Strong organizational and project management skills, with the ability to multitask and prioritize effectively. Exceptional customer service and communication skills, capable of building rapport with clients and team members. Problem-solving mindset with a proactive approach to overcoming challenges. Strong understanding of fine dining and casual dining to compliment a wide range of event knowledge across all event functionalities. Demonstrated ability to work under pressure and meet tight deadlines. Strong negotiation skills to secure favourable terms with vendors and suppliers. A creative mindset with a keen eye for detail and aesthetics. Flexibility to work evenings, weekends, and holidays as required by event schedules. Relevant qualifications in event management, hospitality, or a related field are advantageous. Benefits Pension Plans Life Assurance Working From Home Training & Development Accommodation provided for overnight events Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities Participation within team reward and recognition scheme (TipJar)

Negotiable Salary

Golf Operations Team Member - Talent Pool635000638776331227

Golf Operations Team Member - Talent Pool

Brocket Hall is searching for dedicated Golf Operations Team Members to join our esteemed golf operations team at one of the UK's premier golf estates. With two championship courses both rated with the UK's Top 100 parkland golf courses —The Melbourne and The Palmerston—alongside our exceptional facilities, we take pride in providing an outstanding experience for our members and guests. As a Golf Operations Team Member you will be play an integral part in the smooth operation of the golf experience, ensuring that all aspects of the guest journey are seamless and fully enjoyable. Responsibilities Assist in the day-to-day operations of the golf course, including coordinating tee times and managing the booking system. Provide a welcoming and friendly environment for members and guests, addressing any inquiries or concerns promptly. Ensure the golf shop is well-stocked and organized, including managing merchandise displays and inventory. Support the maintenance of the golf course and practice facilities, ensuring the highest standards of playability and presentation. Assist with the operations of member events and tournaments, ensuring a positive experience for participants. Work alongside the golf services team to provide a full range of customer support, including golf bag handling, check-ins, and course guidance such as 1st tee experience and course marshalling. Assist in the delivery of a world class golf academy including academy events, coaching sessions and corporate golf days. Participate in training sessions to enhance personal knowledge of the game of golf, product offerings, and service excellence. Help maintain cleanliness and organization of all areas within the golf operations, including locker rooms and outside service areas. Requirements Previous experience in a customer service or golf-related role is preferred but not mandatory. A genuine interest in golf and hospitality, with a willingness to learn and grow in the role. Excellent communication and interpersonal skills, with a positive and outgoing personality. Ability to work as part of a team, as well as independently, to ensure shifts run smoothly. Flexibility to work various shifts, including weekends and holidays, as required by the golf operations schedule. Strong organizational skills with the ability to manage time effectively and prioritize tasks. Basic knowledge of golf etiquette is a plus. Must be physically fit and able to perform manual handling tasks as needed. Benefits Pension Plans Life Insurance Certified Training & Development Strong career progression Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities

Negotiable Salary

Customer Solutions Engineer635001299394591228

Customer Solutions Engineer

About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role ITRS are looking for an experienced Customer Solutions Engineer for the team. You will help accelerate our sales initiatives. Reporting to our Global Head of Customer Engineering as part of the Customer Solutions and Success team, you will live and work in the world between Sales, Marketing, Product and Engineering to help our Sales Executives meet annual sales targets. You will provide technical presentations and product demonstrations to prospective clients, leading technical workshops to help define requirements and implementing our solutions as part of Proof of Concepts. As a Customer Solutions Engineer, you will: Achieve detailed understanding of all our products and technologies. lead presentations, demonstrations and conversations with CXO-level and VP-level audiences within major enterprise accounts and prospects. Understand our client requirements, analyse and translate them into a practical solution. Assist the sales team throughout the entire sales cycle as a product and technology expert. Execute Proof of Concept to obtain client confidence and acceptance. Coordinate logistics across all partners. Provide professional responses to customer RFPs / RFIs. Position the technology against competitive offerings. Represent the products, company values and brand to customers and at field events such as conferences, seminars. Suggest creative alternatives to address or overcome technical challenges encountered in the sales case. Conduct Technical Account Management (TAM) activities for the key accounts. Travel regionally for client meetings, marketing events, proof of concepts. Requirements 3+ years of working experience as a Customer Solutions, Pre-Sales or Sales Engineering role. 1+ years of working experience in Application Performance Management (APM) and AIOps. Experience using or administering an APM tool like ITRS Geneos, ITRS OP5 Monitor, AppDynamics, Dynatrace or Nagios. Knowledge and experiences in Capacity Management, Digital Experience Monitoring, ELK, Cloud or Microservices domains will be an advantage. Experience in application support in Financial Market will be an advantage. Linux and Windows Administration knowledge or experience to perform software installations and technical issue troubleshooting. Programming and scripting experience i.e. Shell script, Python, Java. Basic network knowledge. Basic database knowledge and query languages. Well-spoken and business fluency in English. Speaking Mandarin and other Asian languages will be a benefit. Benefits Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income Protection ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Negotiable Salary

Chef de Partie633932861893131229

Brocket Hall is seeking an experienced Chef de Partie to join our culinary team at one of the UK’s most prestigious estates. As a Chef de Partie, you will play a crucial role in maintaining high standards of food preparation and presentation across our diverse dining offerings, which include fine dining, casual venues, and event catering. In this position, you will work under the guidance of the Head Chef while leading a section of the kitchen, ensuring that every dish meets our quality standards and showcases the finest ingredients. Your culinary creativity, leadership skills, and passion for delivering exceptional food experiences will be key in contributing to the reputation of Brocket Hall. If you're ready to take the next step in your culinary career within a renowned establishment, we invite you to apply! Responsibilities Prepare, cook, and present high-quality dishes in your designated section of the kitchen. Manage and mentor junior kitchen staff, helping to develop their skills and knowledge. Ensure all food is prepared in accordance with health regulations and safety standards. Maintain cleanliness and organization within your work area, adhering to hygiene standards. Assist with menu planning and the creation of new dishes alongside the Head Chef. Monitor stock levels and assist with inventory management and ordering of supplies. Collaborate with kitchen team members to ensure smooth operation during service. Participate in training sessions and skill development to enhance culinary techniques. Contribute to maintaining positive team morale and a collaborative kitchen environment. Be flexible to work across different sections of the kitchen as needed. Requirements Previous experience as a Chef de Partie or within a similar role in a fine dining or high-volume kitchen environment is essential. Relevant culinary qualifications or apprenticeships are highly regarded. Proficient in various cooking techniques, with a focus on presentation and flavor. Strong leadership and mentoring abilities to guide junior staff effectively. Excellent communication and teamwork skills. Ability to work under pressure in a fast-paced setting while maintaining attention to detail. Knowledge of food safety and hygiene best practices. Flexibility in working hours, including evenings, weekends, and holidays as required. A passion for quality ingredients and culinary excellence. Benefits Pension Plans Life Insurance Certified Training & Development Strong career progression Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities

Welwyn Garden City, UK

Negotiable Salary

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