Studio - Orme House

Refund Policy

Cancellation Policy ****The following is a brief summary of the apartment's standard cancellation terms. For full terms and conditions, please refer to the apartment's "Booking Terms and Conditions". ***Policies are subject to real-time changes; please refer to the apartment's contract for the most up-to-date version. The full cancellation policy is detailed on the apartment's website under the booking section, and you may also review it on this page. Please read carefully and ensure full understanding. 1. Initial Cooling-off Period (Cancellations within 7 days) You may cancel your booking within 7 days after accepting your offer or paying your deposit (provided you have not yet moved in), and the apartment will fully refund your deposit. Refund timing: Deposits are typically refunded within 28 working days after cancellation. Important note: As landlords, the apartment is legally required to place deposits into a third-party protection scheme. If your deposit has already been sent to the third-party scheme at the time of cancellation, the refund may take up to 60 days, as it must go through the third-party scheme's processing timeline. In such cases, the refund will be issued directly by the third-party scheme, and you will need to provide the repayment ID they sent you. The apartment cannot influence the processing time once the deposit is with the third-party scheme. 2. Cancellation After the Cooling-off Period (After 7 days) If you cancel your booking after the initial 7-day cooling-off period: - You remain liable for weekly rent (including partial weeks) until the apartment successfully relets the room. - If the apartment finds a new tenant to relet the room, your agreement will be terminated, but you will be charged a £50 contract amendment fee, which will be deducted from your deposit (or proportionally if you paid a reduced deposit). Please note: If your deposit is to be refunded to a non-UK bank account, the apartment will deduct £20 from the refund amount to cover international bank transfer fees. "No Place, No Pay" This policy applies to the following two categories of students: - First-year undergraduate and first-year postgraduate students - Second-year and above students The cancellation rules differ between these two groups; please review the relevant section based on your status. Part One: First-year Undergraduate and First-year Postgraduate Students If you are an incoming first-year undergraduate or postgraduate student and are unable to attend your intended university for one of the following reasons, you may be eligible to terminate this agreement: 1. Academic Requirements Not Met: Your offer from the university or higher education institution has been withdrawn due to failure to meet the required academic results. 2. Academic Results Exceed Expectations: As a first-year undergraduate, you have chosen to attend a different university due to unexpectedly strong academic results. What you need to do: 1. Send an email Use the email address you used during booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send it to your apartment's designated email address. In your email, confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents - A rejection letter issued by your university/college or UCAS - A UCAS status screenshot showing failure to meet the required grades - Or proof of a new university offer obtained via UCAS Adjustment All documents must be submitted within 3 calendar days of results publication. The absolute deadline is 28 August (whichever is earlier). 3. Once the apartment verifies your documents, your agreement will be cancelled and your deposit will be fully refunded within 30 days. 4. Consequences of late submission If you fail to provide the required information within 3 days, you remain liable for rent for the entire contract period until a replacement tenant approved by the landlord is found and the room is successfully relet. Part Two: Second-year and Above Students Important notice: Once you accept your offer and pay your deposit, your booking is confirmed and you enter into a legally binding contract. Please ensure full understanding of all terms before accepting. Cooling-off Period (Initial Cancellation Window) You may cancel your tenancy agreement within 7 calendar days from the date of booking. How to cancel: Email salesenquiries@wearehomesforstudents.com (or your apartment’s email address if you have already moved in). Refund: Full deposit refund if cancelled within the cooling-off period. Note: Deposit refunds may take several weeks depending on the progress of deposit placement into the protection scheme; the apartment cannot influence the speed of refund. Cancellation After the Cooling-off Period After the cooling-off period, termination of the tenancy agreement is permitted only in the following circumstances: - You find a suitable replacement tenant. - You serve a legally applicable notice under current legislation, e.g., your university or higher education institution withdraws your offer due to failure to meet the academic requirements for progression to the next year of study. If your university withdraws your offer due to failure to meet required academic results and you wish to terminate your contract, you must: 1. Send an email Use the email address you used during booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send it to your apartment's designated email address. In your email, confirm your intention to cancel the booking and include your full name and details of the booked apartment. 2. Provide supporting documents - An official confirmation letter from your university/college confirming that your offer has been withdrawn due to failure to meet required academic results. 3. Time requirement All documents must be submitted within 3 calendar days of receiving this confirmation letter. If your tenancy has already commenced If you receive the official confirmation letter after your tenancy has started, you remain liable for rent from the start date of your tenancy until a replacement tenant approved by the landlord is found and the room is successfully relet. Once the apartment verifies your documents, your agreement will be cancelled. Your deposit will be fully refunded within 30 days. Consequences of late submission If you fail to submit the required information within 3 calendar days: your deposit will not be refunded, and you remain liable for rent for the entire contract period until a replacement tenant approved by the landlord is found and the room is successfully relet. Other Important Notes Deposit non-transferable: Paid deposits cannot be transferred to another applicant or carried forward to another academic year. "No Visa, No Pay" This policy applies exclusively to international visa applicants. If you fail to obtain your visa before the tenancy agreement commences, you must: What you need to do 1. Send an email Use the email address you used during booking to send an email to: salesenquiries@wearehomesforstudents.com If you have already moved in, send it to your apartment's designated email address. In your email, confirm that you have failed to obtain the required visa and wish to cancel the tenancy agreement, and include your full name and details of the booked apartment. 2. Provide supporting documents - Official visa refusal notice issued by UK Visas and Immigration (UKVI) Time requirement: Documents must be submitted within 3 calendar days of receiving the refusal notice. For academic year bookings, the absolute deadline is 20 September. Provided the apartment receives correct documentation within the stipulated timeframe, your tenancy agreement will be terminated and your deposit will be refunded. Consequences of late submission If confirmation is not received by the deadline and your tenancy has already commenced, you remain liable for rent from the start date of your tenancy until a replacement tenant approved by the landlord is found and the room is successfully relet. 2. Visa Issues After Tenancy Commences Scenario 1: Tenancy has commenced but keys have not yet been collected If your tenancy has commenced but you have not yet collected your keys, you remain liable for rent until a suitable replacement tenant is found. Scenario 2: Visa revoked after key collection If your visa is revoked after you have collected your keys, you must immediately notify the apartment team: Notification deadline: Within 48 hours of receiving the official notification. How to notify: Email salesenquiries@wearehomesforstudents.com (or your apartment’s email address if you have already moved in). Documents required: Official visa revocation document issued by UK Visas and Immigration (UKVI); confirmation letter from your university stating that you have been released from your studies. Next steps: You will no longer be permitted to reside in the apartment, but you remain liable for rent until either: a suitable replacement tenant is found; or any applicable statutory notice period ends.