**Job Overview** As a Regional Operations Coordinator for Fulcrum Facilities Ltd, a leading provider of reactive, planned and compliance maintenance services, you will be the first point of contact for our customers experiencing issues. You will be responsible for the day-to-day management and scheduling of the maintenance portfolio of varied client sites, ensuring high levels of customer service. You will need to have excellent telephone and organisational skills to liaise with our contractors on a daily basis and update our CRM system accordingly. **Duties** * Manage incoming service requests for reactive and planned maintenance. * Coordinate and dispatch service teams to address maintenance issues. * Liaise with contractors and clients, ensuring efficient and timely service delivery, to meet SLA's. * Maintain accurate records and documentation of maintenance activities on our CRM system. * Provide outstanding customer service to clients, including maintaining excellent phone manners. **Experience** * Previous experience in a similar role is desirable. * Proficient in office software tools (e.g., Microsoft Office and CRM systems) * Excellent problem-solving skills with the ability to work under pressure while maintaining attention to detail. * Strong interpersonal skills with the ability to communicate information clearly. If you are a team player, passionate about building strong client relationship and enjoy working under pressure, we encourage you to apply for this exciting opportunity as Regional Operations Coordinator. Job Type: Full-time Pay: £26,500.00-£27,500.00 per year Additional pay: * Bonus scheme Benefits: * Company pension * Health \& wellbeing programme * On-site parking Schedule: * 8 hour shift * Monday to Friday * Overtime Work Location: In person