**Job Description** **We are looking for a confident, technically competent and friendly Technical Customer Support member for a fast-growing Software company with a market-leading product.** **This is a position where you will be at the forefront of that growth. As the first point of contact you will be responsible for assisting customers resolve their issues with the software.** **This role would suit a graduate, somebody starting out in their career or somebody with strong experience within a Customer Service role.** Responsibilities * You will be the first point of contact for customers wanting assistance. * Remotely connecting to customers' computers and helping configure or troubleshoot printing issues. * Answering tickets, live chats, and incoming calls along with the rest of the technical customer support team. * Keeping detailed notes and regularly updating reporting tools. * Maintaining and updating the knowledge base for customers and the support team to use. * This role is office based; Mon - Fri \& 9 - 5. **Required** * High level of Customer Service skills/experience * Personable, patient, calm, and friendly * Great problem solving * Good technical literacy * Great Telephone Manner * Good IT Skills (plenty of training offered and opportunities to learn) Desirable Knowledge of any of the following whilst not necessary, would be great: * Experience/Understanding of eCommerce software * Experience/Understanding of Shipping / Logistics * Experience/Understanding of account / ERP software packages **Perks** * Competitive Starting Salary. * Generous holiday allowance, up to 30 days +Bank Holidays after 1 year. * Target-based Bonus Scheme. * Annual Bonus and regular pay reviews * Modern office with unlimited Coffee facilities \& fresh fruit. * Bagel Mondays * Working with a friendly, sociable team. * Good career progression opportunities. Location: Bristol City Centre Job Type: Full-time Pay: £25,000.00-£26,000.00 per year Additional pay: * Performance bonus * Yearly bonus Benefits: * Company events * Company pension Schedule: * Monday to Friday Application question(s): * There is no employee parking at the office. Will you be able to reliable commute to Bristol centre, BS1 2LZ? Education: * GCSE or equivalent (preferred) Experience: * Technical support: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person
Indeed · HR
Indeed · HR
