140 CEO & General Management in England lowest at $12.6+

Senior Project Manager - Havant Thicket Reservior63093917711619120

Indeed

Senior Project Manager - Havant Thicket Reservior

**We're making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.** Portsmouth Water is on the lookout for two dynamic Senior Project Managers to guide the Havant Thicket Reservoir project. These key roles will drive the successful delivery of the reservoir contract and associated works, overseeing everything from design and construction to commissioning. You will collaborate with expert advisers to ensure strict adherence to planning, licences, and regulations while managing vital stakeholder relationships. As a role model for health, safety, well-being, and environmental performance, you will also monitor contractor progress, deliver reports, and lead meetings with designers, stakeholders, and contractors. Join us in shaping the future of Portsmouth Water with a focus on high performance and values-based success! **What will you be doing?** **Key Responsibilities** * Represent Portsmouth Water and Non-Statutory Sub-Group meetings. * Regular meetings with Stakeholders, to monitor schedule of works and coordinate activity. * Production of monthly progress reports and governance approval papers. * Oversee all direct reports allocated to the project packages and their future successful progression. * Lead procurement, monitoring, and performance of the contract/subcontract packages. * Liaise with external stakeholders to secure agreement or acceptance of the project delivery plans. * Liaise with Portsmouth Water internal stakeholders to ensure that the project is ready for a seamless handover into operation on completion through asset integration. * Ensure project development is in accordance with the standards of, specifications, requirements and policies established by Portsmouth Water and Havant Thicket Project. * Projects completed to time, cost and quality, ensuring the project is delivered within the agreed ODI target dates and the regulatory allowance. * Ensure the works are carried out in accordance with the Havant Thicket Health and Safety Management Plan, and Portsmouth Water Health and Safety policies. **What do you need?** **Skills, Qualifications \& Competencies** * Strong communication and team leadership skills * Good analytical skills with the ability to review and write technical specifications, procurement strategies, business cases, decision support papers and progress reports. * Strong appreciation of risk management techniques, with experience of managing budgets for large construction projects. * Good knowledge of construction materials, processes and equipment. * Working knowledge of Microsoft packages including; Excel, PowerPoint, Word and Teams. * Experience of using Contract Management Software * Bachelor's degree in Civil Engineering or related field of study * More than 10 years of experience in design and construction management * Experience of leading major, complex civil infrastructure projects, particularly in the water sector. * Experience of reservoir works and/or major earthworks would be an advantage * NEC contract management experience is essential, ideally with Option C target cost experience * Full driving licence (all applicants will be required to undertake a driving assessment) * Recognised supervisory qualification or be able to commit to obtain such a qualification. We recognise people want to work in a variety of different ways, this means we are happy to consider flexible working arrangements. Please talk to us at the interview about the flexibility you may want. We support equality, diversity and inclusion and encourage applications from all sections of society. The Company has a responsibility to ensure that all employees are eligible to work and live in the UK. Due to the high volume of applications received we are unable to respond to unsuccessful candidates. If your application is of interest to us, we will normally contact you within 4 weeks of receiving your application.

Havant PO9, UK

Negotiable Salary

Head of Customer Insight & Complaint63093596313601121

Indeed

Head of Customer Insight & Complaint

Job Description: We have an excellent opportunity for an experienced Head of Customer Insight \& Complaint Manager to join us. This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. This role encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions. You will be based in our Redhill office and work on a hybrid basis. The salary will be up to £90,000, dependent on experience. **What you'll be doing:** ------------------------- * **Customer Insight Management:** * Produce and analyze Net Promoter Score (NPS) and other relevant customer data to benchmark the customer experience with AXA Partners UK. * Develop actionable insights from customer feedback to inform strategic decisions and enhance customer satisfaction. * **Complaint Management:** * Oversee the management of customer complaints, ensuring they are handled efficiently and within regulatory frameworks. * Organize and coordinate the escalation process for complaints, ensuring timely resolutions and effective communication with stakeholders. * **Quality Assessment:** * Perform comprehensive quality assessments to ensure that service standards are consistently maintained. * Implement quality control measures and develop improvement plans based on assessment results. * **Decision Authority:** * Act as the ultimate authority in decision-making regarding appropriate servicing solutions and adherence to product terms and conditions. * Collaborate with various departments to ensure customer service strategies align with organizational goals and regulatory obligations. **Individual responsibilities/tasks/ Key Result areas** * **Customer Insight Management:** * * Gather, analyze, and interpret data related to Net Promoter Score (NPS) and other customer satisfaction metrics. * Monitor trends and changes in customer feedback over time to identify patterns and areas for improvement. * Establish benchmarks for customer experience by comparing AXA Partners UK's performance against industry standards and competitors. * **Complaint management :** * * Ensure the accurate and timely recording of customer complaints as they come into the organisation in line with our AXA Partners policy, procedures and FCA regulations. * Own the end-to-end process for regulated complaints, including the complaints investigation handling and FOS interaction * Plan and manage workload of teams to ensure timescales and expectations are managed and prevent regulatory breaches * Provide informal advice and assistance on complaints to customers, where possible resolving without the need for formal complaints and to ensure and instil customer confidence * Own the root cause analysis process and create transparency across the business * Drive change; ensuring complaints data is easy to access, understand and used to educate teams how to analyse complaints data and provide guidance on how we can drive improvement * Work closely with the other functions, making sure that the relevant data and insights are shared in a timely manner across the organisation * Continually measure, monitor, and improve overall performance of the Complaint function, giving regular feedback to management team, and providing visibility on company level standards and metrics * **Quality Assessment:** * * Conducting Quality Assessments by evaluate services and processes to ensure they meet established quality standards and identify areas for enhancement. * Identifying Improvement Opportunities: Analyze assessment results to pinpoint specific areas where quality can be improved, developing actionable recommendations. * Implementing Quality Improvement Initiatives: Lead and execute initiatives aimed at enhancing quality, including recommendations on process redesigns and promote best practice adoption. * Monitoring Progress: Track the effectiveness of quality improvement initiatives through regular follow-up assessments and adjustments based on performance data. * Share and forster for Development: Provide awareness to staff on quality improvement methodologies and tools to foster a culture of continuous improvement * **Design Authority** * * Decision-Making Authority: Serve as the final authority on servicing solutions, ensuring decisions comply with product terms and conditions while addressing client needs effectively. * Policy Adherence: Review and ensure adherence to product terms and conditions in all servicing decisions, minimizing risk and maintaining compliance with internal policies. * Cross-Department Collaboration: Work collaboratively with departments such as sales, compliance, and operations to align customer service strategies with organizational objectives and regulatory requirements. * Customer Service Strategy Development: Contribute to the development and refinement of customer service strategies, ensuring they are effective, efficient, and compliant with applicable regulations. Performance Monitoring: together with the insight team report on the effectiveness of servicing solutions and strategies, making adjustments as necessary to improve customer satisfaction and operational efficiency. **What you'll bring:** * Demonstrable commercial acumen and experience, mainly within a B2B environment * Exemplary stakeholder management skills, dealing with and influencing senior executive level managers at a global level in a matrix organisation * Evidence of strategic planning, analytical and execution skills with an ability to assess and communicate priorities and drive actions and delivery through others * Excellent understanding of Financial services and the full regulatory environment * Ability to quickly assimilate information from disparate topics/functions and connect together to bring business conclusions or highlight risks * Skilled at bringing structure and rigour to ambiguous situations and leading teams (both direct and in-direct) to deliver * Ability to challenge the status quo and apply a forward-thinking approach to deliver sustainable change * Proven ability to collaborate across multi-disciplinary teams * Ability to master multiple complex topics, make quick decisions and remain a clear thinker and communicator under pressure * Successful experience in developing and retaining critical talent and building an effective team * Ideally experience of managing and working in Risk/compliance or operational resilience * Experience of operating at an executive level in a multinational, complex organisation * Experience of building a team, leading and improving an organisation's capability * High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business * Experience preparing and presenting business reviews and strategic information at an executive level **What we offer:** At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise \& diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. **Who we are:** --------------- We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection -- with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive -- offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. **Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)**

Redhill, UK

Negotiable Salary

Customer Service Leader63093600550275122

Indeed

Customer Service Leader

Seeking a Dynamic Retail Manager to Lead Success at World Duty Free -- Gatwick Airport Are you a proven leader with a passion for inspiring teams and delivering exceptional retail experiences? World Duty Free is on the hunt for a strong, results-driven Retail Manager to lead our high-performing team at Gatwick Airport and drive continued success in this fast-paced environment. Your Mission: As a Duty Manager, you'll take charge, leading with energy, expertise, and a relentless focus on achieving excellence. Key responsibilities include: Inspiring and motivating the team to deliver outstanding customer service and drive sales growth. Coaching and developing talent to ensure high performance and operational excellence. Leading seamless store operations in collaboration with peers and Customer Service Leaders. Driving department and category performance to maximize sales and profitability. Implementing innovative strategies to enhance customer satisfaction and brand loyalty. What You Bring: We are seeking an exceptional leader with: Proven success in managing large teams in a fast-paced retail environment. Outstanding communication and leadership skills with the ability to influence and inspire. A relentless customer-first mindset and the drive to create an unparalleled shopping experience. Strategic thinking and problem-solving abilities to manage day-to-day operations smoothly. Passion, resilience, and energy to thrive in a dynamic airport retail setting. Apply today to become our next Retail Manager. You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on our team and customers. Ready to lead the way and take on this exciting opportunity? Apply now and become a valued member of the World Duty Free team! We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/ The application process: After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon! At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles. We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.

London Gatwick Airport (LGW), Horley, Gatwick RH6 0NP, UK

Negotiable Salary

Indeed

Operational Manager

**Job Overview** We are seeking a dedicated and experienced Operational Manager to oversee and enhance our operational processes. The ideal candidate will play a pivotal role in ensuring the smooth functioning of our organisation by managing resources, supervising staff, and implementing effective strategies. This position requires strong leadership skills and the ability to foster a collaborative environment that drives productivity and efficiency. **Responsibilities** * Manage daily operations to ensure efficiency and effectiveness across all departments. * Supervise team members, providing guidance and support to enhance performance and development. * Develop and implement operational policies and procedures to improve workflow. * Monitor key performance indicators (KPIs) to assess operational success and identify areas for improvement. * Collaborate with other departments to align operational goals with overall business objectives. * Conduct regular assessments of operational processes, making recommendations for enhancements as necessary. * Ensure compliance with industry regulations and standards, maintaining high-quality service delivery. * Facilitate training sessions for staff to promote skill development and adherence to best practices. **Skills** * Proven leadership abilities with a track record of managing teams effectively. * Strong supervisory skills, capable of motivating and guiding employees towards achieving organisational goals. * Excellent problem-solving skills, with the ability to analyse situations and make informed decisions. * Exceptional communication skills, both verbal and written, fostering clear dialogue within the team and across departments. * Proficient in project management principles, with the ability to manage multiple tasks simultaneously while maintaining attention to detail. * Familiarity with operational software tools will be an advantage. If you are passionate about driving operational excellence and possess the necessary skills to lead a dynamic team, we encourage you to apply for this exciting opportunity as an Operational Manager. Job Types: Full-time, Part-time Pay: £28,000.00-£32,000.00 per year Expected hours: 37.5 per week Additional pay: * Bonus scheme * Commission pay * Performance bonus Benefits: * Company pension * Flexitime Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Overtime * Weekend availability Work Location: In person Reference ID: Ops Manager Expected start date: 01/09/2025

Haywards Heath, UK

£28,000-32,000/year