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Expression of Interest - Customer Service and Complaints Assistant - Go.Compare63391768203651120

Expression of Interest - Customer Service and Complaints Assistant - Go.Compare

Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year. What you’ll be doing… Fancy a new customer service advisor job, working for an award winning price comparison website ? Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most? If the answer is yes, then this could be just the exciting new opportunity you've been looking for! As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available. Experience that will put you ahead of the curve… You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face. Experience of communicating with customers effectively via the telephone and digital channels i.e. email, live chat and social media. Proven general IT skills such as Word, Excel, Google Suite. Excellent attention to detail What's in it for you… The salary for this position is up to £25,000 per annum This is a Hybrid role from our Cardiff Office, working three days from the office, two from home. Uncapped leave, because we trust you to manage your workload and time When we hit our targets, enjoy a share of our profits with a bonus Refer a friend and get rewarded when they join Future Wellbeing support with access to our Colleague Assistant Programmes Opportunity to purchase shares in Future, with our Share Incentive Plan … Plus more great perks based on your location Internal job family level P7 Who are we? We’re Go.Compare, part of Future PLC You’ve probably heard of us - we’re a price comparison site passionate about finding our customers savvy insurance deals. We’re a part of Future PLC and as one of the 250+ brands within Future publishing, we embody all the Future values. We pride ourselves on being a fun but fair place to work, with flexible hours and plenty of perks, thanks to the Future community teams’ hard work making sure each team member is treated equally. We only collaborate with organisations we can rely on, so we’ve built up a huge network of trusted partners. We're also authorised and regulated by the Financial Conduct Authority. A team of bright-eyed insurance experts launched Go.Compare back in November 2006 and we’re still going strong. Based at our office in Cardiff, we’ve worked on getting our customers the best deals, partnered up with the Welsh Rugby Union, crafted engaging TV ads, and so much more. Our Future, Our Responsibility - Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone. Because a diverse team isn’t just good for business. It’s the Future. Please let us know if you need any reasonable adjustments made so we can give you the best experience! Find out more about Our Future, Our Responsibility on our website. #LI-Hybrid

Chef de Partie63845480946049121

About Us At Motorino London Ltd, our mission is to provide a vibrant and contemporary dining experience that showcases the best of modern British cuisine. Nestled in the heart of Covent Garden, we prioritize fresh, seasonal ingredients and sustainable practices. Join our dedicated team and help us craft dishes that not only taste exquisite but also tell a story of quality and provenance. The Role We are on the lookout for a skilled and creative Chef de Partie to join our passionate kitchen brigade. In this role, you will be an integral part of our culinary team, taking charge of a specific section and ensuring that each dish is prepared to the highest standards. This position offers the opportunity to showcase your culinary talents while working under the guidance of our experienced Head Chef. What You’ll Do Prepare and cook dishes to specification, maintaining the quality standards of the restaurant. Manage your section effectively, ensuring impeccable organization, cleanliness, and stock rotation. Train and mentor junior kitchen staff, helping them develop their skills and knowledge. Collaborate with the Head Chef on menu development and seasonal specials. Ensure compliance with health and safety regulations and uphold food hygiene standards. Requirements Proven experience as a Chef de Partie in a high-pressure kitchen environment (approx. 2+ years). Strong knowledge of modern British cuisine and culinary techniques. Passion for cooking with fresh, seasonal ingredients. Ability to work well with others and lead by example in a team-oriented setting. Excellent organizational skills and attention to detail. Right to work in the UK and flexibility to work evenings and weekends as needed. Benefits Competitive Pay & Earning Potential £37,000 - £42,000 indicative annual earnings (based on a 48-hour week). Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance. Holiday: 28 days per year including public holidays (pro rata). Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group. Pension: company pension scheme. If you’re excited by honest ingredients, collaborative service and the energy of Fitzrovia — apply now and tell us why you’re the right fit for Motorino.

Complaint Specialist - Remote Role63845474566915122

Complaint Specialist - Remote Role

Are you passionate about resolving issues and ensuring customers feel heard, valued, and respected? We’re looking for a Complaint Specialist to take ownership of customer complaints, working to deliver fair, timely, and effective resolutions while driving improvements in the overall customer experience. As a Complaint Specialist within our customer care department, you’ll handle complaint cases with professionalism and empathy, investigate root causes, and collaborate with teams across the business to reduce repeat issues. You’ll play a vital role in turning challenges into opportunities to build stronger customer relationships. About ihateironing: We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier, press a button on our mobile app and someone arrives at your doorstep takes away your dirty laundry and delivers back beautifully cleaned and ironed the next day. Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and Dry Cleaning Partners and you have to troubleshoot and resolve any issues that arise. There will be a two week training period in London, for which you must be able to attend. Travel and accommodation will be provided. Requirements We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and experience to join our ever expanding and successful team: Two year's minimum previous customer care experience Proven experience in complaints management, customer relations, or a similar leadership role. Excellent attention to detail Well-organised and punctual A reliable and supportive team member Multitasking and time management Honesty and professionalism in everything you do Working hard and weekends when required Ability to manage pressure, prioritise effectively, and make sound decisions. Handling customer complaints and providing appropriate solutions Ability to think on your feet and use your own initiative Benefits £20.00 monthly health and fitness subsidy Company bonus scheme Company pension Paid accommodation for two weeks of training in London Subsidised laundry and dry cleaning Opportunity for progression Great working environment Fully remote position Work every second weekend

Negotiable Salary

Junior Sous Chef63845473944835123

Junior Sous Chef

About Us At Town London Ltd, we are committed to delivering an exceptional dining experience that is both innovative and rooted in tradition. Our restaurant, situated in the heart of Covent Garden, focuses on modern British cuisine using the freshest seasonal ingredients sourced from local suppliers. With a vibrant atmosphere and a dedication to quality, our team works collaboratively to craft dishes that delight our guests. The Role We are seeking a motivated and talented Junior Sous Chef to join our culinary team. In this role, you will support the Sous Chef and Head Chef in overseeing kitchen operations and managing the kitchen staff. This position offers a fantastic opportunity to develop your culinary skills and contribute to the menu while ensuring that our high standards of food quality and presentation are upheld. What You’ll Do Assist in the daily management of kitchen operations, ensuring a smooth and efficient workflow. Prepare and execute high-quality dishes in line with our seasonal menu and standards. Help train and mentor junior chefs, fostering a positive and productive kitchen environment. Monitor food safety and hygiene standards, ensuring compliance with health regulations. Contribute creatively to menu planning, offering input on specials and new dishes. Requirements Experience as a Chef de Partie or Junior Sous Chef in a busy and reputable kitchen (approx. 2-3 years). Strong culinary skills and a solid understanding of modern British cuisine. Enthusiasm for using fresh, seasonal ingredients and a passion for food. Ability to work efficiently under pressure and manage time effectively. Excellent communication skills and a team-oriented mindset. Legal right to work in the UK and flexibility to work evening and weekend shifts. Benefits Competitive Pay & Earning Potential £45,000 indicative annual earnings (based on a 48-hour week). Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance. Holiday: 28 days per year including public holidays (pro rata). Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group. Pension: company pension scheme. If you’re excited by honest ingredients, collaborative service and the energy of Fitzrovia — apply now and tell us why you’re the right fit for Motorino.

Assistant Bar Manager63845465958403124

Assistant Bar Manager

About Us At Town, our vision is to create a welcoming space where guests can enjoy excellent food and drinks in a relaxed atmosphere. Located in the vibrant Covent Garden, we pride ourselves on our sustainable practices and our commitment to using only the finest ingredients, expertly crafted by our talented team. The Role We are seeking an enthusiastic and experienced Assistant Bar Manager to join our dynamic team. In this role, you will help lead our bar operations and ensure that every guest enjoys an exceptional drinking experience. You will be responsible for maintaining our high standards while supporting our Bar Manager in all aspects of running the bar. What You’ll Do Assist in managing bar operations, including stock control, ordering, and inventory management. Train, mentor, and inspire a team of bartenders to deliver outstanding service and cocktails. Collaborate with the Bar Manager to develop and update the cocktail menu, focusing on seasonal and local ingredients. Ensure compliance with health and safety regulations and maintain cleanliness and organization at the bar. Engage with guests to enhance their experience, taking feedback and suggestions to heart. Requirements Experience in a supervisory or management role within a bar or restaurant setting (approx. 2+ years). Strong knowledge of mixology, wine, and spirits. Excellent leadership skills with the ability to motivate and inspire a team. Exceptional communication and customer service skills. Ability to work in a fast-paced environment while maintaining a positive attitude. Legal right to work in the UK and the flexibility to work evenings and weekends. Benefits Competitive Pay & Earning Potential £18.16 – £18.80 per hour typical take-home pay, including a discretionary share of the service charge (tronc). £42,500 – £44,000 indicative annual earnings (based on a 45-hour week). Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance. Holiday: 29 days per year including public holidays (pro rata). Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group. Pension: company pension scheme. If you’re excited by honest ingredients, collaborative service and the energy of Covent Garden — apply now and tell us why you’re the right fit for Town.

Waiter / Waitress63845463574019125

Waiter / Waitress

About Us Town is a modern British restaurant from chef Stevie Parle, located in the heart of Covent Garden. We cook over open fire, work directly with regenerative producers, and serve food rooted in seasonality, simplicity, and provenance. Our service is calm, confident and genuinely warm — designed to make people feel truly welcome. The Role We’re looking for experienced, confident Waiters and Waitresses to join the front-of-house team at Town. You’ll play a key part in delivering relaxed but precise service, helping guests feel cared for from the moment they arrive. If you’re curious about great ingredients, take pride in doing things properly, and thrive in fast-paced environments without the fuss, we’d love to meet you. What You’ll Do Guide the Guest Experience: Run your section from greet to goodbye — set the pace and read the room. Communicate with Confidence: Take clear, accurate orders and share specials and timings with confidence. Be a Team Player: Work closely with kitchen, bar and host so service flows without interruption. Uphold Our Standards: Keep the floor guest‑ready; help with set‑up, close‑down and occasional events. Requirements Proven FOH experience in a quality, fast‑paced restaurant or bar (approx. 2+ years). Warm, professional presence; calm, kind and consistent under pressure. Clear, confident communication and a collaborative approach to teamwork. Curiosity about food, fire-led cooking, and sustainable sourcing. Sound allergen awareness and menu knowledge; comfortable using a modern POS. Reliability, punctuality and the legal right to work in the UK. Benefits Competitive Pay & Earning Potential £15.50 – £17.00 per hour typical take-home pay, including a discretionary share of the service charge (tronc). £36,270 – £40,000 indicative annual earnings (based on a 45-hour week). Hours & rota: full‑time, 5 days over 7 including evenings and weekends; rotas shared in advance. Holiday: 29 days per year including public holidays (pro rata). Perks: meals on duty, generous staff discount, structured training, tastings and clear progression in a growing group. Pension: company pension scheme. If you’re excited by honest ingredients, collaborative service and the energy of Covent Garden — apply now and tell us why you’re the right fit for Town.

Head of Customer Service63845460060291126

Head of Customer Service

At Zendbox, we are transforming the fulfilment landscape and are seeking a Head of Customer Service to build and develop a high-performing team from the ground up. We’re scaling fast and looking for a Head of Customer Service who can build a world-class operation that sets the standard in our industry. This is a chance to shape the future of our customer experience in a growing, ambitious business. The Head of Customer Service is responsible for leading a high-performance team and managing both our internal customer service function and outsourced bureau contact centre to deliver exceptional, end to end service for our external clients. This role is pivotal in ensuring seamless communication and support across all client touchpoints from initial contact through to final resolution. Acting as the voice of the customer within the business, they will develop and execute service strategies that drive quality, consistency, and operational efficiency. With a hands-on approach, they will oversee team performance, resource planning, and service delivery standards, while fostering a proactive, client centric culture that underpins long term partnerships and sustainable business growth. Requirements Design and deliver a high-performing customer service strategy aligned with business goals. Liaise with external clients, implementing a solution where we can sell our contact centre services to existing customers Build, recruit, and scale a high-performing team with clear objectives and KPIs. Leading and inspiring the team to create a proactive, customer-first culture. Drive customer satisfaction and retention by continuously improving service levels. Establish and oversee SLA adherence, ensuring efficient and timely resolution of customer queries. Partner with Sales, Operations, and Tech to escalate and resolve complex customer issues. Own the customer feedback loop—tracking sentiment, complaints, and opportunities for product or process improvements. Drive continuous improvement by analysing support ticket trends and root causes, and present findings and actions in leadership meetings. Maintain and optimise customer service systems, tools, and processes (e.g. ticketing, CRM, FAQs). Support onboarding of major clients by ensuring smooth handover to the service team Represent the voice of the customer in leadership discussions, ensuring their needs shape business decisions. Technology and systems review using AI and best-in-class software to improve customer experience, reduce the number of contacts, and make dealing with us frictionless. Key Deliverables Implementing a solution where we can sell our contact centre services to existing customers Create and maintain a world-class customer service operation. Ensure all customer service KPIs are met or exceeded. Develop talent within the team to foster growth and accountability. Improve resolution times and customer satisfaction scores across channels. Drive inter-departmental alignment around customer needs. Skills and Experience Required: Proven leadership experience in a customer centric organization and the ability to lead and scale high-performing service team Strong understanding of customer service technology (e.g. ticketing systems, CRMs). Data-driven mindset with the ability to extract insights and act on them. Excellent communication, negotiation, and stakeholder management skills. Proactive, hands-on leader with a ‘can-do’ attitude. Scale up experience and experience of working with small teams essential Minimum 5 years in customer service roles, including 2+ years in management or strategic role. Ability to thrive in a fast-paced, high-growth environment. Strong planning, organisational, and prioritisation skills. Benefits Competitive salary between £50,000 – £60,000 per annum Career development opportunities and ongoing training On-site parking Supportive and collaborative work culture Paid Birthday leave Free food and drinks

Paddock Wood, Tonbridge TN12, UK

Bilingual German / English Customer Service Representative63845454686465127

Bilingual German / English Customer Service Representative

At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world. We are looking for a bilingual German speaking Customer Service Representative to join our team. If you’re a native German speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit. We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience. This is a remote, full-time position; however, you must be based in the UK and will be required to travel to our London Office for occasional trainings and team-building events, so candidates must be local to the area. Responsibilities: Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU. Provide customer service via many channels including phone, email, and chat in both English and German. Retain clients in accordance with company requirements and customer needs. Meet and exceed individual goals. Document client interactions accurately. Communicate ongoing retention activity and progress. Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary. Other duties as required. Requirements 1+ years customer service or call center experience Native German speaker whose also fluent in English (reading, writing, speaking) Top notch phone presentation skills. Active experience utilizing CRM systems to document daily calls, meetings, and activity is required. Must be organized, self-motivated, driven, and have an appetite to succeed. Consistent track record of retaining a high percentage of clients. Excellent writing skills. Stable work history. Highly motivated & energetic. Flexible and able to thrive in a fast paced, high growth environment. Must be able to commute to the London office occasionally for training and team-building events. Must be authorized to work in the UK without sponsorship and perform the role from within the UK. Benefits £32,500 annual Salary Full Time Standard Benefits Pension 28 Days Holiday Fully Remote position Rewarding culture & work / life balance

Cleaning Operative63845449537283128

Cleaning Operative

Hawes Property Services is seeking a dedicated and detail-oriented Cleaning Operative to join our dynamic team. In this role, you will play a crucial part in maintaining the cleanliness and hygiene of our customers' facilities, ensuring that all areas meet our high standards of cleanliness and safety. The role we are looking to fill is at a large events facility, providing comprehensive cleaning services tailored to our clients' needs. As a Cleaning Operative, you will be responsible for executing a range of cleaning tasks, working both independently and collaboratively with fellow team members. Your contribution will directly impact the overall satisfaction of our clients and the presentation of their spaces. At Hawes Property Services, we value teamwork, reliability, and excellence in service. Joining our team means you will be part of a supportive work environment where your efforts are recognised and rewarded. Our ideal candidate is someone who takes pride in their work, possesses strong attention to detail, and is committed to performing tasks efficiently and effectively. We welcome applicants who are passionate about maintaining clean and safe environments whilst being exceptionally reliable with excellent communication skills. Responsibilities Perform general cleaning duties for pre events, events and post events where required Dust, sanitise, and polish surfaces to ensure high cleanliness standards Sweep, mop, and vacuum floors; ensure all flooring is clean and well-maintained Clean bathrooms, including toilets, sinks, mirrors, and disinfect surfaces Handle and dispose of waste appropriately, following health and safety regulations Restock supplies as needed, including toiletries, paper products, and cleaning materials Report any maintenance or repair needs to the management team promptly Requirements Previous experience in a cleaning role preferred but not required Strong attention to detail and commitment to high-quality work Ability to work independently and as part of a team Moderate to good physical fitness and stamina for performing cleaning tasks Familiarity with cleaning products and safety procedures Reliable, punctual, and demonstrates a strong work ethic Excellent communication skills and a friendly demeanor Benefits Flexibility and control – zero hours contracts allow you to choose when you work, giving you the freedom to fit shifts around your lifestyle, commitments, or other employment. Supportive environment – being part of a small, close-knit company means you’re valued as an individual, with stronger relationships, open communication, and recognition for your contributions. Competitive pay – we always pay above the National Minimum Wage, currently £12.60 per hour, paid weekly, as we believe in rewarding our team fairly for their hard work and commitment. Prestigious workplace – the venue you will be cleaning is an elite and highly sought-after location, offering a professional and reputable environment.

Lifeguard - Full Time - Eastwood Leisure Centre63845441458305129

Lifeguard - Full Time - Eastwood Leisure Centre

Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. In the role of Lifeguard, you will ensure the best levels of service are achieved for our customers through offering a friendly, clean and safe facilities. We’re not looking for the next Duncan Goodhew but you will need to be able to swim competently. If you need extra coaching to get to the level needed to become a lifeguard, don’t worry as one of our excellent swim teachers will be able to support you to improve. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Hours: 37 hours per week, Monday - Sunday (Rota basis). Requirements NPLQ qualification or equivalent Competent swimmer – swim test will need to be completed as part of the interview process. An ability and understanding of how to relate to customers of all ages and abilities and also to all levels of staff. Well developed interpersonal skills. Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues. To be able to work flexibly and understand instructions from managers. Demonstrated passion and energy for the leisure industry. Benefits We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you? My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending. Discounted Staff membership (including family members) Incremental holidays Employee Assistance Programme - 24/7 confidential, independent and professional counselling. Company pension Various insurance and saving schemes Financial advice Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings) All this as well as fully funded training and career progression opportunities in a team working environment Closing date: 12th September 2025 Salary: up to £23,555 per annum

Bilingual French / English Customer Service Representative638454384458271210

Bilingual French / English Customer Service Representative

At eSalon, we’ve transformed the way people experience at-home hair color. Our licensed colorists create custom, salon-quality formulas made to order and delivered straight to each client’s door. With millions of unique color combinations, we bring personalization, professional results, and confidence to clients around the world. We are looking for a bilingual French speaking Customer Service Representative to join our team. If you’re a native French speaker with strong English skills, this fully remote role (based in the UK and reporting to our UK/EU Customer Service Manager) could be the perfect fit. We’re seeking someone who is empathetic, persuasive, and a natural communicator—someone who can build strong connections with customers, turn challenges into solutions, and ensure every interaction is a positive one. In this role, your ability to engage with clients will not only reduce churn but also provide meaningful insights into our products, services, and overall customer experience. This is a remote, full-time position; however, you must be based in the UK and will be required to travel to our London Office for occasional trainings and team-building events, so candidates must be local to the area. Responsibilities: Working in a call center environment, answering a high volume of inbound retention and customer service calls from across the US, UK and EU. Provide customer service via many channels including phone, email, and chat in both English and French. Retain clients in accordance with company requirements and customer needs. Meet and exceed individual goals. Document client interactions accurately. Communicate ongoing retention activity and progress. Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary. Other duties as required. Requirements 1+ years customer service or call center experience Native French speaker whose also fluent in English (reading, writing, speaking) Top notch phone presentation skills. Active experience utilizing CRM systems to document daily calls, meetings, and activity is required. Must be organized, self-motivated, driven, and have an appetite to succeed. Consistent track record of retaining a high percentage of clients. Excellent writing skills. Stable work history. Highly motivated & energetic. Flexible and able to thrive in a fast paced, high growth environment. Must be able to commute to the London office occasionally for training and team-building events. Must be authorized to work in the UK without sponsorship and perform the role from within the UK. Benefits £32,500 annual Salary Full Time Standard Benefits Pension 28 Days Holiday Fully remote position Rewarding culture & work / life balance

Customer Service Manager638454381233931211

Customer Service Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date. Role Overview Oversee the contact centre to ensure ticket buyers receive the best possible experience while managing team performance and operational efficiency. Key Responsibilities Provide the best possible experience for ticket buyers. Set, monitor, and meet contact centre rota and performance targets for efficiency and quality. Manage the daily operation of the contact centre, including coaching and motivating agents. Identify training needs and develop/deliver training material. Record statistics, user rates, and performance levels, preparing reports as required. Handle any matters requiring escalation. Requirements 3+ years in customer service management, preferably in ticketing or live events. Strong leadership, coaching, and team management skills. Excellent communication and problem-solving skills. Experience with contact centre tools and CRM systems.

Negotiable Salary

Customer Service Agent638454381425951212

Customer Service Agent

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If so, this could be the opportunity you’ve been waiting for. webook.com is one of the leading event ticketing and experience booking platforms in the world, known for its cutting-edge technology, agility, and robust feature set. We’ve supported some of the largest large-scale events, processing over £400 million in sales to date. Role Overview Provide ticket buyers with outstanding support and assistance across multiple channels while ensuring smooth resolution of inquiries. Key Responsibilities Provide the best possible experience for ticket buyers requiring assistance. Deliver outstanding customer care primarily via live chat and e-mail. Assist with requests for refunds, exchanges, and claims to minimise chargebacks. Requirements 1–3 years of experience in customer service, preferably in ticketing or live events. Excellent communication and problem-solving skills. Ability to manage multiple requests efficiently and professionally. Experience with live chat and CRM systems is a plus.

Negotiable Salary

Swim Teacher - Part Time - Lymington Health & Leisure638454372244491213

Swim Teacher - Part Time - Lymington Health & Leisure

Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Swim Teacher but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues. In the role of Swim Teacher, you will deliver swimming lessons to customers of all ages and abilities ensuring they feel supported and are achieving their goals. If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Various hours available per week Requirements To teach swimming to children and/or adults as part of the Leisure Centre’s swimming lesson programme, according to qualification, training and experience To communicate with the children’s parents/guardians concerning their development, and advise on their progression through the programme To assist in the supervision of customers in the swimming pool and surrounds, ensuring their safety and discipline Excellent communication skills with a genuine desire to work closely with customers. An ability to deal with children and their parents Level 2 swimming teaching qualification DBS check Benefits We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you? My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending. Discounted Staff membership (including family members) Incremental holidays Employee Assistance Programme - 24/7 confidential, independent and professional counselling. Company pension Various insurance and saving schemes Financial advice Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings) All this as well as fully funded training and career progression opportunities in a team working environment Salary: up to £17.91 per hour

Pennington, Lymington SO41, UK

Swim Teacher - Casual - New Milton Health & Leisure638454370556171214

Swim Teacher - Casual - New Milton Health & Leisure

Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. If you like talking to people, this is definitely the role for you. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Swim Teacher but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their manager and colleagues. In the role of Swim Teacher, you will deliver swimming lessons to customers of all ages and abilities ensuring they feel supported and are achieving their goals. If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to ‘move up the ladder’ and that’s absolutely fine with us. What is really important is that you are happy in your work. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Hours: Casual hours, as and when required. Requirements To teach swimming to children and/or adults as part of the Leisure Centre’s swimming lesson programme, according to qualification, training and experience To communicate with the children’s parents/guardians concerning their development, and advise on their progression through the programme To assist in the supervision of customers in the swimming pool and surrounds, ensuring their safety and discipline Excellent communication skills with a genuine desire to work closely with customers. An ability to deal with children and their parents Level 2 swimming teaching qualification DBS check Benefits We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you? Flexible working hours Training and development provided Paid annual leave Fun and busy environment Discounted Staff Membership Potential permanent work opportunities Opportunities to build an exciting career Rewarding role supporting health & fitness in the community Salary: up to £17.91 per hour

Customer Care Agent638454252564491215

Customer Care Agent

Working within the Customer Support & Operations Team in Rainham, Essex, this role responds to customer enquiries regarding quotations, new business, renewals and existing policies via telephone, post and live chat. This role is office-based and includes a well-structured training program which is normally completed within agent's first few months. Training and development is regularly provided to ensure the best service to our amazing customers through routine audit checks and bespoke training sessions. The interview process consists of 2 rounds of competency based questions. We are looking for experienced hires, and applicants must have at least 12 months' experience in the insurance industry. Responsibilities include: To achieve all Service Level Agreements across all channels including calls and chat including achievement of expected customer satisfaction levels Consistently achieve Key Performance indicators and individual targets/objectives To administer policies and issue documentation within service standards Be motivated to deliver service excellence at all times To support the Customer Care team in achieving company’s business goals Optimise new business by increasing conversion and retention rates through exceptional customer service Reporting and analysis on key metrics Work to achieve Service Level Agreement (SLAs) across all channels Actively look for ways in which can improve our service to customers and become more efficient and enhance our delivery of service Actively seek customer feedback, analyse trends, identify customer friction points and make recommendations for potential process improvements / platform enhancements Ensure that you are fully conversant in contract terms and raise any areas of non-compliance to the Customer Care Manager or your Team Leader Identify any regulatory, contractual or data protection breaches and escalate to relevant persons Achieve minimum of 15 hours CPD per year and ensure your team meet requirements Apply and ensure General FCA and other appropriate regulatory requirements are followed when undertaking general insurance business Ensure compliance with ICOBS rules Build and promote strong, long lasting customer relationships by understanding their needs and delivering a premium customer experience Build relationships within the team and create positive culture Requirements This role will suit some who has/is: Excellent communication skills, able to communicate effectively and positively with the team and clients; build rapport and adapt communication style to suit customer A positive Team Player who contributes to team meetings and discussions, displays a positive can-do attitude and shares knowledge and helps colleagues Reliable and always behaves with utmost integrity A brilliant listener who actively listens to the needs of customers, shows empathy and summarise information clearly Professional and acts with discretion and confidentiality Treats customers fairly and ensures Wrisk complies with the Customers Best Interest Rule Trustworthy, ethical, honest MUST HAVE 12 months' insurance experience

Negotiable Salary

Danish Speaking - Bank Collections Officer in Malta - Sales Exp. Required638454161984011216

Danish Speaking - Bank Collections Officer in Malta - Sales Exp. Required

Next Job Abroad is thrilled to announce an exceptional career opportunity for a Danish Speaking Bank Collections Officer situated on the beautiful island of Malta! This role is perfect for professionals with a background in sales and a passion for customer service. You will be instrumental in assisting clients with their banking needs, promoting relevant products and services, and ensuring a smooth collection process. Experience the stunning Mediterranean lifestyle while advancing your career in a dynamic banking environment. Responsibilities Assist customers in Danish and English with inquiries about banking products and services. Utilize your sales experience to identify and present suitable banking solutions to clients. Guide customers through account management, transactions, and product applications. Collaborate with team members to meet individual and team sales targets. Resolve any issues or complaints raised by customers promptly and effectively. Maintain accurate and detailed records of client interactions in our database. Stay informed about product offerings and changes in banking regulations. Requirements Fluency in Danish and strong command of English; knowledge of additional languages is beneficial. Previous experience in customer service, ideally in a banking or sales role, is essential. Proven sales skills with a successful track record of achieving targets. Excellent communication skills, both oral and written. Ability to work effectively in a fast-paced and challenging environment. Familiarity with banking software and CRM systems is an asset. Willingness to relocate to Malta is required. Benefits Career growth opportunities in a renowned global bank. International & diverse work environment. Competitive performance bonuses. Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. Yearly salary €25.000 excluding bonuses. Health care benefits and numerous other discounts. Fully paid training by certified instructors. State of the art premises, providing a great working environment with relaxing break areas. Special events as well as community & social responsibility initiatives. Work for a Great Place to Work-Certified Company. Relocation package (reviewed case by case) This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Danish Speaking - Bank Customer Service in Malta - Sales Exp. Required638454161736971217

Danish Speaking - Bank Customer Service in Malta - Sales Exp. Required

Are you ready for an adventure in the sun? Next Job Abroad is excited to announce an opening for a Danish Speaking Bank Customer Service Representative in the beautiful island of Malta! Join our vibrant team and embark on a rewarding career where your sales expertise meets exceptional customer service. You'll be the key point of contact for our clients, helping them navigate banking inquiries while showcasing our fantastic financial products. Imagine working in a lively atmosphere while soaking up the rich culture of Malta! Your Mission Be the friendly voice that answers customer inquiries about our banking services and products in both Danish and English. Utilize your sales experience to identify customer needs and recommend personalized financial solutions. Guide clients through account openings, transactions, and general banking logistics. Collaborate with our enthusiastic sales team to achieve and exceed set targets. Handle customer concerns with empathy and ensure timely solutions, keeping satisfaction high. Accurately document customer interactions in our database and maintain high standards of service. Stay informed about our products and industry regulations to be the best resource for our clients. Requirements Fluency in Danish and proficiency in English; additional languages are a bonus. Previous experience in customer service, particularly in sales or banking, is essential. A strong sales track record demonstrating your ability to meet targets. Outstanding communication skills that inspire and engage others. The ability to thrive in a buzzing environment while handling multiple tasks. Familiarity with banking systems and CRM software is a definite plus. A willingness to relocate to Malta and embrace this incredible opportunity! Benefits Career growth opportunities in a renowned global bank. International & diverse work environment. Competitive performance bonuses. Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes. Yearly salary €25.000 excluding bonuses. Health care benefits and numerous other discounts. Fully paid training by certified instructors. State of the art premises, providing a great working environment with relaxing break areas. Special events as well as community & social responsibility initiatives. Work for a Great Place to Work-Certified Company. Relocation package (reviewed case by case) This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Visitor Experience Assistants (Part Time)630939709219871218

Visitor Experience Assistants (Part Time)

Job Advert **Fixed Term roles until 31** **st** **March 2026** **Location: Museum of the Jewellery Quarter (MJQ)** **1 role working 22.2 hours per week 9am-5pm, Thursday -- Saturday** **Salary: £14,585.44 per annum** **2 roles working 16.5 hours per week 10:15-4:15pm, (inc: unpaid 30 min break)Thursday - Saturday** **Salary: £10,840.52 per annum** Are you passionate about visitor experience? We are looking for enthusiastic, hardworking, and positive individuals to join us as we start to re-open the Museum of the Jewellery Quarter (MJQ). You'll be ensuring that everyone who walks through the doors of our fantastic museum has a great experience! We are looking for the right people who will enjoy enriching the visitor experience by: * Being pro-active and passionate in encouraging visitors to engage appropriately with and derive benefit from the museum's exhibits, workshops, events and facilities * Provide high standards of customer care, to enhance visitor experience and achieve sales targets. * Deliver a consistently high level of customer service. * Assist visitors with queries in a prompt, professional, courteous and friendly manner. * Lead tours to deliver interesting facts and engage audiences. * You'll need to be confident with great verbal communication skills to excel in the roles we have available. * Have an understanding of safeguarding Our successful candidates will have an aptitude for sales; will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You will be the sort of person who is keen to roll up their sleeves and get stuck into whatever task you are set. If you believe these roles are for you, please read through the job description to gain further information. To apply you must ensure all parts of the application form are completed in full (including all your previous employment history). You will be asked to complete a supporting statement on the application form -- it is important that you describe in detail, what particular qualities and experience you have relevant to this role, and include what we are looking for. Please do not add your CV as we do not accept these. If you have any additional access needs, please do get in touch with the recruitment team (recruitment@birminghammuseums.org.uk ) and we will endeavour to support you with alternative application processes. Interviews will be taking place **31** **st** **July 2025,** face to face with a panel which will include the Visitor Experience Manager. In advance of the interview, you will receive a copy of the interview questions to prepare and you will have an opportunity to express any reasonable adjustments you might need. **We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.** Any offer of employment will be subject to pre-employment checks being carried out. Close date for applications is **22** **nd** **July 2025.**

Negotiable Salary

Maintenance Assistant630939195203851219

Maintenance Assistant

**Job Ref:**BAL1733 **Branch:**Dalnaglar Care Home **Location:**Dalnaglar, Crieff **Salary/Benefits:**£12.30 per hour **Contract type:**Permanent **Hours:**Full Time **Shift pattern:**over 5 days 9-3 **Hours per week:**30 **Posted date:**07/07/2025 **Closing date:**09/08/2025 **About the Role:** Make a rewarding difference in people's lives every day with BCG. Whether you are new to the care sector or have experience, working within a BCG care home can be incredibly fulfilling. As a Maintenance Assistant, you will ensure our residents live in a place that is proactively inspected and superbly maintained, helping to create the safe and attractive environment our residents deserve. You will conduct a variety of routine maintenance tasks, checks to services, apply basic fixes to equipment and systems, and ensure facilities are fully functional. Additionally, you'll carry out audits and keep records up to date. This is an excellent opportunity that offers a varied and busy workload with no two days being the same. **About You:** To join us as a Maintenance Assistant, you will need some experience in property maintenance. You will enjoy completing general maintenance tasks and conducting basic repairs to help maintain the high standards of the home. From helping residents decorate their rooms to replacing fixtures and fittings, this is a varied and busy role that requires flexibility and great team-working skills. Successful candidates are subject to satisfactory references and a PVG check and must be authorised to work in the UK. **What BCG Offers:** * Company Pension Scheme. * Colleague Discounts - access to hundreds of offers and discounts through our award winning Colleague Rewards Platform. * WageStream -- Financial wellbeing and flexible access to pay as your need it. * Wellbeing Support - Free of charge access to an independent and confidential Colleague Assistant Programme, covering physical, mental, and financial support. * Colleague recognition scheme. * Personal development and career progression opportunities. * Access to the Blue Light Card discount scheme. * Refer-a-friend bonus. * Paid enhanced PVG application. * Flexible schedules. * Free on-site parking. * Free uniform provided. Join us at BCG, where your dedication and passion will be highly valued, and become part of a supportive, rewarding community that delivers *Care that Makes the Difference.* *#INDH1* **Crieff/Dalnaglar** Our Victorian-era home in the heart of Crieff overlooking the Perthshire countryside updated in order to provide our residents with a spacious, warm and homely environment in which they feel safe, secure and most importantly, at home. * 37 tastefully decorated en-suite resident bedrooms, many with views over our landscaped gardens * Bright and spacious Victorian-style conservatory with wonderful panoramic views or the Perthshire countryside * Internet access for residents and visitors at our 'Internet Corner' facility

Negotiable Salary

Restaurant Team Member630935989835551220

Restaurant Team Member

We're currently recruiting in our Callywith Table Table. Working 16 hours per week, paying up to £12.26 per hour. Restaurant Team Member -- Callywith Table Table - Restaurant Come and be the friendly face of Callywith Table Table in Bodminl. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Restaurant Team Member. Immediate start, no experience needed. **PAY RATE:** Up to £12.26 per hour **CONTRACT TYPE:** Permanent -- we don't do zero hours contracts! **HOURS:** 16 hours over 4 days per week -- guaranteed hours to plan your week around **LOCATION:** The Callywith Table Table, Launceston Road, Bodmin, Cornwall PL31 2AR **Why you'll love it here:** **Training and support:**  We've got a warm welcome and training that will make your life easier from the start and the opportunities that'll give you a career path in our business. **Whitbread Benefits card:**  Enjoy up to 60% off Premier Inn rooms and 25% off meals in Whitbread Restaurants **Pension and saving schemes:** Company pension and save as you earn scheme **Discounts:** Get money off shops, your utility bills, travel, cinema trips, supermarkets and more **Have a meal on us:** You'll receive a £40 voucher to spend in our restaurant when you join us **What you'll do:** Join our team at Callywith Table Table as a Restaurant Team Member and use your passion for outstanding customer service to its full potential. Be part of the UK's leading hospitality business, Whitbread.

Bodmin PL30, UK

Negotiable Salary

Client Services Assistant - Part-time FTC630935988309771221

Client Services Assistant - Part-time FTC

Join our vibrant Rapport team as a **Client Services Assistant**! The Client is a multinational 'Magic Circle' law firm headquartered in London, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures. We have a great opportunity for an experienced Client Services Assistant to join the Rapport family, based at our client's headquarter building in London's Canary Wharf. You will join a diverse team of 17 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop. ***Type of contract:***Part-time, Fixed Term Contract -- 1 year ***Hours*** *:*14 hours per week (Thursday -- Friday, or Monday -- Tuesday; on a shift rota basis between 7:30 AM and 8 PM) **What will you get?** * **Financial Freedom:**Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! * **Secure Your Future:**Benefit from a contributory pension scheme for a stable financial tomorrow. * **Health Matters:**Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. * **Thrive Personally \& Professionally:**Unlock endless learning and development opportunities to elevate your career! * **Celebrate Excellence:**Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. * **Give Back to Community:**Take one paid day off annually to support a cause you're passionate about! **Main responsibilities** * Providing seamless guest management on behalf of our client, including the welcoming of all guests and employees into the building. This includes clients attending events in our large function spaces. * Taking ownership of the reception areas and all aspects of the client's journey between these areas. * When on client floor, welcoming all guests, assisting with cloakroom requirements, and escorting them to their meeting rooms. * Performing room checks, ensuring high levels of cleanliness/ tidiness are maintained. * Working closely with all other service providers, contractors and the wider Facilities and Business Operations team. This is a joined Rapport/ Restaurant Associates site and a cohesive working relationship between all team members is essential. * Managing the meeting room booking process for the London office via the Condeco booking platform. * Supporting the dedicated on-site events team when event planning and delivery as required. * Supporting the floor host function as required. * Answering and directing incoming calls via the client's Switchboard console. * Assisting with training new joiners. * Adhering to all site procedures and standards. **The ideal candidate will** * Share our Rapport values: ***Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together*** * Be energetic, proactive, flexible with great attention to detail, can-do attitude, and ambition to learn and grow. * Have an outgoing personality and be able to easily build rapport with key stakeholders, both internal and external. * Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do. * Have a desire to be part of a winning team, where you can truly make a difference. * Have excellent communication skills, written and verbal. * Display excellent personal presentation and interpersonal skills. * Have experience in customer service, preferably in a corporate/five-star luxury hotel environment/premium airlines. **About us** Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK\&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com. *Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.*

Negotiable Salary

Contact Centre Team Manager630939704902431222

Contact Centre Team Manager

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. ABOUT US: We are Allwyn UK, part of the Allwyn Entertainment Group -- a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy. We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024. We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations --where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in- a-lifetime, largescale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes. ROLE PURPOSE: * To deliver exceptional customer service to all Allwyn customer and retailers, through effective performance management, coaching and development of a contact centre team ROLE RESPONSIBILITIES: * Ensure all agreed departmental KPIs and GAMCOM requirements are achieved, resulting in an optimum level of service being delivered at all times. * Ensure all people related tasks are completed as documented in company procedures e.g. PDP Reviews, administration of the absence process, health and safety requirements. * Monitor the team's real time adherence to predefined work schedules, investigating and resolving variance as necessary, including attendance, shrinkage, and productivity (where dedicated real time management is not available). * Undertake performance management for each member of the team, develop Personal Development Plans (PDPs), jointly identify and secure appropriate learning, coaching and training opportunities aligned to the individual's preferred learning style and provide performance feedback in line with defined standards. Consistently manage all performance shortfalls. * Manage and improve the performance of operational processes and working practices. KEY MEASURES OF SUCCESS: * Manages/supervises the daily management \& acts as an expert in a customer contact related discipline. * Has strong knowledge of TNL products with a view of being a subject matter expert to agents \& colleagues. * Solves complex problems when they arise whilst being innovative in their approach. * Understands customers needs \& is able to manage/diffuse tense or difficult customer situations. * The ability to make decisions guided by functional support. * To demonstrate success in managing \& improving absence within a contact centre * Review \& improve AHT (Average Handling Time) within your team. * Shows accountability in managing \& closing complaints within Internal timeframes. KEY SKILLS AND EXPERIENCE: * Proven People Management experience * Experience of leading a team within a customer service environment * Ability to use Microsoft Office Applications · Knowledge of CRM solutions e.g. SAP/Gem Suite * Experience in analysing \& using data to support development \& performance of Contact Centre Agents. OUR GOAL IS TO CREATE ONE OF THE UK'S MOST INCLUSIVE ORGANISATIONS -- WHERE PEOPLE CAN BRING THE BEST OF THEMSELVES, TO DO THEIR BEST WORK, EVERY DAY, FOR THE BENEFIT OF GOOD CAUSES. Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. **Benefits** * 26 days paid leave (plus bank holidays) * Annual bonus scheme * 2 x Life Days * 4 x Salary of Life Insurance * Pension: we'll match your contribution up to 8.5% * Single Private Health Cover * £500 Wellness Allowance * Income Protection * Enhanced parental leave (maternity and paternity) * Eye Care, Dental and Cycle To Work schemes

Negotiable Salary

Nights Team Member630935989671711223

Nights Team Member

We're currently hiring at Bournemouth East Cliff Premier Inn. Working 32 hours per week, paying up to £13.16 per hour Nights Team Member -- Bournemouth East Cliff Premier Inn Come and be a Nights Team Member at Bournemouth East Cliff Premier Inn. As the go-to for our hotel overnight guests, use your calm personality to ensure their safety and your customer service skills to help them rest easy and get that good night's sleep with us. Immediate start, no experience needed. **PAY RATE:** Up to £13.16 per hour **CONTRACT TYPE:** Permanent -- we don't do zero hours contracts! Over 18s only. **HOURS:** 32 hours a week -- guaranteed hours to plan your week around **LOCATION:** 24a Christchurch Rd, St. Swithun's Roundabout, Bournemouth BH1 3NE **Why you'll love it here:** **Training and support:**  We've got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business. **Whitbread Benefits card:**  Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants **Pension and saving schemes:** Company pension and save as you earn scheme **Discounts:** Get money off shops, your utility bills, travel, cinema trips, supermarkets and more **Have breakfast on us:** Enjoy a complimentary Premier Inn breakfast for 2 when you join us **What you'll do:** Join our team at Bournemouth East Cliff Premier Inn as a Nights Team Member and look after our hotel and guests overnight. Bring your problem-solving skills, health and safety knowledge and be part of the UK's leading hospitality business, Whitbread.

Bournemouth, UK

Negotiable Salary

Customer Service Assistant (Arcades)630935988844811224

Customer Service Assistant (Arcades)

**HB Leisure**is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Arcade Host) to join our vibrant team. We like to do things differently here at **HB Leisure** , we don't just open doors to a career in the **leisure industry** , and we also offer the **opportunity to travel the globe to experience working in our other incredible locations**! If a desk isn't for you, then you are for us, so why don't you join us working in a **fun theme park environment** and **develop skills** that will be recognised throughout your career! As a **Customer Service Assistant (Arcade Host)**, you will be responsible for delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games in the Arcade. **In return we will offer you:** * Competitive rates of pay * Flexible working hours * Recommend A Friend Bonus (Subject to T\&C's) * Winter Opportunities between your Seasonal Contract * Discounts to hundreds of tops retailers * Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts. * Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world's most amazing locations **Person Specification:** * Great customer service, communication skills and a positive, outgoing personality * Honest, reliable and a responsible individual with strong work ethic * Are able to offer good availability on weekdays and weekends (including bank holidays) * Be able to follow instructions and comply with all company standards * Have reliable transportation -- due to the location of the site

Negotiable Salary

IT Technician630935989089291225

#### **Job Summary** **IT Technician (with Mac proficiency)** We are looking for a motivated and highly technical I.T Technician / Mac technician to work in our warehouse in the Oxford. The successful candidate must have experience in stripping down computers plus repairing Macbooks/iMacs. We will prefer candidate with customer-facing skills. This is an excellent opportunity for the right individual to join an established organisation that has experienced significant growth recently. **Duties and Responsibilities** * Diagnosing and repairing desktop and laptop with both software and hardware faults. * Setting up and installing new machines. * Stripping down laptops or PCs and rebuilding their systems. * Repairing motherboards and upgrading firmware. * Data recovery. * Software and system repairs including installations, upgrades and virus cleaning. * Apple Mac repairs including iPad, iPhones and computer repairs. * You will be responsible for ordering and stocking of computer parts. * Assist personnel with installation, configuration and ongoing usability of system hardware and software * Offer daily operations and systems support to personnel * Verify functionality of hardware and software components * Troubleshoot hardware and software issues in person, remotely and by phone. **Skills / Qualifications / Experience Required** * Degree in Computer Science, Information Science or equivalent. * Problem-solving skills. * Active listening skills. * Knowledge of data storage and data recovery. * Service-oriented. * Exceptional technical expertise. * Superior working knowledge of computer systems. * Time and task management. * Good communication skills. * Extensive knowledge of computer software. * You must be a team player to work with a team of 10. **6 reasons why you should join us and get the appreciation you deserve:** 1. Super friendly team. 2. Good work life balance. 3. Excellent training on our Laptop motherboard repairing machine. 4. Fast growing business. 5. Latest technology providers. 6. Great career potential. **Salary:** Starts from £9/Hour(Based on Experience \& Knowledge) **Job Type** : Permanent **Job Location:** Oxford **Contact Person**: Sleha Javed **Apply for this position** To apply for this position, please email a copy of your CV with a covering letter to info@refurbmac.co.uk stating which position you're applying.

Negotiable Salary

Restaurant Team Member630935989617951226

Restaurant Team Member

We're currently hiring at our Whitley Bay Beefeater. Working 12 hours per week, paying up to £12.26 per hour Restaurant Team Member -- Whitley Bay Beefeater - Restaurant Come and be the friendly face of our Whitley Bay Beefeater. Use your fun personality to welcome guests into our restaurant and enjoy their meal as a Restaurant Team Member. Immediate start, no experience needed. **PAY RATE:** Up to £12.26 per hour **CONTRACT TYPE:** Fixed term contract until 18th September 2025 -- we don't do zero hours contracts! **HOURS:** 12 hours per week over 3 days -- guaranteed hours to plan your week around **LOCATION:** Whitley Bay Beefeater, 9 Spanish City Plaza, Whitley Bay NE26 1BG **Why you'll love it here:** **Training and support:**  We've got a warm welcome and training that will make your life easier from the start and the opportunities that'll give you a career path in our business. **Whitbread Benefits card:**  Enjoy up to 60% off Premier Inn rooms and 25% off meals in Whitbread Restaurants **Pension and saving schemes:** Company pension and save as you earn scheme **Discounts:** Get money off shops, your utility bills, travel, cinema trips, supermarkets and more **Have a meal on us:** You'll receive a £40 voucher to spend in our restaurant when you join us **What you'll do:** Join our team at Whitley Bay Beefeater as a Restaurant Team Member and use your passion for outstanding customer service to its full potential. Be part of the UK's leading hospitality business, Whitbread.

Whitley Bay, UK

Negotiable Salary

Supplier Quality Specialist630939704212491227

Supplier Quality Specialist

**Location:**Sunbury on Thames, SRY, GB, TW16 7EF **Business Unit:**Air Technology **Posting Date:**Jul 16, 2025 **Job Description:** Scope of Role: * Manage and maintain the Company's Suppliers by working closely with internal customers such as Operations, Purchasing, Project leaders, Quality, External Suppliers to develop a mutually agreeable relationship. Main Duties/Responsibilities * Ensure all Supplier Quality System documentation is maintained and in accordance with the Supplier Quality Manual for New Product Introduction suppliers * Improve Supplier Quality Metrics ensuring non-conformances are subject to disposition in a timely manner. * Responsible for source inspection activities for resourcing activities, and to support New Product Introduction. * Expertise to carry out robust problem solving using 8D Root Cause, Corrective action with Suppliers. * Drive Improvements to the Supplier Quality metrics with rigorous improvement to Root Cause identification and robust corrective Action closure. * Promote / Support Continuous improvement / lean practices within the Supply Chain. * Work closely with cross-functional teams, including procurement, quality, and engineering, to ensure alignment and effective communication. * Competent in conducting audits on Supplier Sites. * Support the Supplier selection strategy and audit processes for New Product Introduction. * Support Strategic Purchasing team during regular business reviews with key suppliers. * Support 3rd party audits as required Other Responsibilities/Non-essential Functions * Undertake training that is identified as a requirement of the role as identified by the role Manager. * Undertake all other reasonable requests that are made by the role manager/acting manager or Directors. * At times of reduced department staff attendance there will be a need to be flexible and provide support outside of the normal tasks of the job to ensure customer satisfaction. * On occasion you may be required to take on ad hoc duties which includes, but is not limited to training, department associated tasks and brief secondment to other departments. Limits of Fiscal/Management Authority * Not permitted to change Business Management System processes, procedures and guidelines without formal approval but expected to make recommendations. Standard Company Responsibilities * Take responsibility for understanding the Business Management System and how it is applied to the role. * Adhere to Health and Safety requirements at all times. * There is a responsibility on all employees to bring to the attention of their manager any issues that could potentially affect the business, regardless of how small they may seem at the time. * All duties within this job description should be carried out in line with any Company policies and procedures in place at the time and in line with any requirements set out in the Business Management System. AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S\&P 500. Visit www.ametek.com for more information.

Sunbury VIC 3429, Australia

Negotiable Salary

Cellar Service Team Member630939704483871228

Cellar Service Team Member

076429db-bf67-4d30-a7fb-158d3dc68a78 Your role as Cellar Service Team Member * Respond to customer inquiries and technical issues via phone, email, or chat. * Diagnose and troubleshoot beer dispense equipment issues, using specific technical understanding to resolve the issues. * Provide step-by-step guidance and solutions to customers. * Escalate complex issues to higher-level support or specialised teams as needed. * Document and track customer interactions and resolutions in the support system. * Follow up with customers to ensure their issues are fully resolved. * Continuous development in technical understanding to support customers in resolution. Company Description As a Cellar Service Team Member, you'll be the first point of contact for customers experiencing technical difficulties. You'll diagnose and troubleshoot issues, providing clear and effective solutions. Your technical expertise and friendly demeanour will make every customer interaction a positive experience. Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what's wholly British, the pub experience. Qualifications What you'll bring * Strong communication skills with the ability to interact at all levels both internally and externally * Good level of Microsoft systems including Word and Excel * Proven experience in a technical support or customer service role. * Strong technical troubleshooting skills. * Excellent communication and interpersonal skills. * Ability to explain technical concepts to non-technical users. * Proficiency in using support software and tools (e.g., ticketing systems, remote desktop applications). Full time Greene King Corporate - BRA_001 Abbot House

Bury St Edmunds, Bury Saint Edmunds, UK

Negotiable Salary

Head Waiter630939141384991229

We are looking for a motivated and experienced head waiter/waitress to join our modern French restaurant with a notable wine list, flower-filled conservatory and log fire situated in Covent Garden, London's West End. The successful candidate will work well within a team to ensure that service is smooth and that customers receive an unforgettable experience. You will ensure that service is delivered to the highest standards whilst exceeding customer expectations. We want someone who is professional, self motivated, able to work under pressure and has aspirations to develop themselves to grow within the business. Modern French restaurant with a notable wine list, flower-filled conservatory, and log fire. INDFOH

Negotiable Salary

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