Diamond Studio Accessible - Canvas Wembley

Refund Policy

****The following is a brief summary of the apartment's standard cancellation policy. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; the apartment contract shall prevail. ● Tenancy Agreement The agreement becomes effective, and your right to occupy the room commences, only when: - The apartment has received cleared payment for the first rental instalment; and - All tenants and guarantors have signed the tenancy agreement, and the apartment has countersigned it on the specified effective date. If you fail to pay the first rental instalment by 31 July, the apartment reserves the right to cancel your booking. ● Deposit and Booking Agreement If you pay a deposit upon signing the booking agreement, you will be entitled to a three (3)-day cooling-off period (the "cooling-off period") starting from the date the booking agreement is signed. If you decide to cancel the booking agreement during the cooling-off period, you may send an email to the apartment, and your deposit will be fully refunded. If you cancel the booking agreement after the cooling-off period, your deposit will not be refunded. ● Cancellation Policy ▶ Circumstances Not Qualifying for Cancellation If you wish to cancel the tenancy agreement but do not meet the prescribed cancellation conditions, you remain liable for the full rent for the entire term of the tenancy agreement unless the apartment voluntarily terminates your agreement. If you wish to cancel the tenancy agreement after the tenancy term has commenced and the apartment agrees to terminate your agreement, you remain liable to pay four (4) weeks' rent from the date the apartment notifies you in writing of termination, unless you find a suitable replacement tenant approved by the apartment. ▶ Replacement Tenant If you wish to cancel the tenancy agreement but do not meet the cancellation conditions, you may seek a suitable replacement tenant and request approval from the apartment (approval at the apartment's sole discretion). To apply for a tenant replacement, please send an email to the apartment. *The apartment will not agree to terminate your tenancy agreement or accept a new tenant unless all outstanding payments are fully settled. ▶ Conditions for Tenant Replacement A suitable replacement tenant must satisfy the following requirements: - Must be a student and meet the accommodation requirements for the room (e.g., female-only apartments); - Must not be in arrears on any other tenancy agreements with the landlord or its affiliates; - Must not be an existing resident, nor have booked a room for 2026/2027 with the landlord or its affiliates; - Must sign a tenancy agreement covering the remaining lease term and pay the required deposit to ensure validity of the tenancy. If a suitable replacement tenant is found and approved by the apartment (approval at the apartment's sole discretion), your tenancy agreement and rent payment obligations will terminate from the start date of the replacement tenant's tenancy, provided the replacement tenant signs the tenancy agreement and pays any required deposit on or before that date. The apartment will refund your deposit (if applicable), less any unpaid rent or charges related to the condition of the room/apartment upon your departure. Any requests for room changes or tenant replacements made after the tenancy commencement date specified in the tenancy agreement will be considered at the apartment's sole discretion, subject to availability. Depending on circumstances, moving to a different apartment may require signing either an amended agreement or a new tenancy agreement, depending on the new room type and rent. Each room change incurs a non-refundable administration fee of £50, and you remain responsible for cleaning the room per the terms of the tenancy agreement. *Applications for tenant replacement received after 1 June during the tenancy term will not be accepted. ▶ Cancellation Conditions (Exceptions Permitting Cancellation) You may be eligible to cancel the tenancy agreement if you meet one or more of the following conditions: - Visa refusal — your visa application has been refused (excluding cases where the visa was initially granted but later revoked); - Academic results — you failed to achieve the required academic results to commence university studies in the 2026/2027 academic year, thereby lacking student status; - Exceptional circumstances — you meet the statutory criteria and requirements for terminating a tenancy agreement under the relevant tenancy legislation (which may include serious medical reasons or bereavement). In all cases, sufficient evidence must be provided to support your request. What constitutes sufficient evidence shall be determined by the apartment (within reasonable limits) and may include official written documents from UCAS, visa authorities, or embassies supporting the stated grounds for cancellation. To submit a cancellation request meeting the eligibility criteria, please send an email or letter to the apartment, attaching all relevant supporting documentation. Failure to provide sufficient evidence may delay the apartment's decision. The apartment will respond in one of the following two ways: - Confirm its decision; or - Request additional information if needed. If you submit a cancellation request meeting the eligibility criteria prior to the tenancy commencement date (and you have not yet moved into the property), your obligations under the tenancy agreement will be discharged from the tenancy commencement date, provided you supply sufficient evidence to the apartment within four (4) weeks of submitting the cancellation request. If you submit a cancellation request meeting the eligibility criteria after the tenancy commencement date, your tenancy agreement will be terminated four (4) weeks after you provide sufficient evidence to the apartment, but you remain liable for rent from the tenancy commencement date up to that date. If you have paid a deposit, it will be refunded upon your departure. However, if you have already moved in, your deposit will be deducted for the following: - Any unpaid rent accrued during your occupancy prior to the approved cancellation date; and - Any charges arising from the condition of the room/apartment upon departure. *Early termination of the academic year or any examination period does not constitute valid grounds for terminating the tenancy agreement.