Gold Studio - Eclipse, Cardiff

Refund Policy

Booking, Cancellation Policy and Responsibilities (England, Wales, Scotland) ****The following is a brief summary of the standard apartment cancellation terms. For full details, please refer to the apartment's Terms and Conditions of Booking. ***Policies are subject to real-time changes; the apartment contract shall prevail. # Apartment Booking and Cancellation Policy To apply for and book a whole apartment or a single bedroom, you must pay a £100 room reservation fee (hereinafter referred to as the "reservation fee"). This fee must be paid via the apartment's online booking system at the time of booking, according to the following standards: - Returning tenants (tenants already residing in the apartment and renewing their tenancy): £50 - All new applicants: £100 You must sign the tenancy agreement within 3 days after completing your booking. If you cancel your booking within this period, the reservation fee will be fully refunded; if you do not cancel within the 3-day window, the apartment management will retain the reservation fee. After signing the tenancy agreement, the reservation fee will be held by the apartment management and automatically applied toward your first rent payment on its due date. Cancellation requests must be submitted in writing by emailing the designated email address of the booked apartment. You may apply to be released from your tenancy obligations under the following circumstances: ## I. No Place No Pay Policy **Eligible Applicants**: Undergraduate or postgraduate first-year students only. **Conditions**: 1. You must notify the apartment within 7 days of receiving an official university rejection letter; 2. You must submit the written rejection letter issued by your chosen university/college to the apartment; 3. The deadline for submitting supporting documents is 30 August. **Outcome**: If all the above conditions are met, you may cancel your booking and the apartment will refund all rent payments already made. ## II. No Visa No Pay Policy (for international tenants only) **Eligible Applicants**: International undergraduate or postgraduate first-year students studying in the UK only. **Conditions**: 1. You must notify the apartment within 7 days of receiving an official visa refusal notice; 2. You must submit the official visa refusal notice issued by the visa authority to the apartment; 3. The deadline for submitting supporting documents is 30 August. **Outcome**: If all the above conditions are met, you may cancel your booking and the apartment will refund all rent payments already made. ## III. Cancellation by the Apartment If the apartment must cancel your booking due to exceptional circumstances, it will notify you in writing and offer alternative accommodation. If the proposed alternative does not meet your requirements, you may choose to cancel your booking, and the apartment will fully refund all rent payments already made. ## IV. General Terms 1. All eligible refund requests will be processed within 14 days of the apartment receiving complete supporting documentation; 2. This policy does not affect your statutory rights; 3. If you are unable to enrol or move into the apartment due to exceptional circumstances, you must provide relevant supporting documentation to the apartment. Such cases will be assessed individually by the apartment, and you may contact your booked apartment for further details and clarification regarding required documentation types.