Platinum Ensuite Upper Plus - Chapter Ealing

Refund Policy

****Below is a brief summary of the apartment's standard booking cancellation terms. For the full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; please refer to the apartment's contract for the definitive version. ● Advance Payment and Booking Agreement If you pay a deposit when signing the booking agreement, you have a three (3)-day cooling-off period (the "cooling-off period") starting from the date the booking agreement is signed. If you decide to cancel the booking agreement during the cooling-off period, you may email the apartment, and your booking deposit will be fully refunded. If you cancel the booking agreement after the cooling-off period, your deposit will be retained. ● Cancellation Policy · Circumstances Not Qualifying for Cancellation If you wish to cancel the tenancy agreement but do not meet the specified cancellation conditions, you remain liable for the full rent for the entire term of the tenancy agreement unless the apartment operator elects, at its sole discretion, to terminate your tenancy agreement. If you wish to cancel the tenancy agreement after the tenancy period has commenced and we agree to terminate your tenancy agreement, you remain liable to pay four (4) weeks' rent from the date the apartment operator notifies you in writing of termination, unless you secure an approved replacement tenant (as detailed below). · Replacement Tenant If you wish to cancel the tenancy agreement but do not meet the cancellation conditions, you may seek an appropriate replacement tenant and request approval from the apartment operator (approval is at the apartment operator's sole discretion). To apply for a tenant replacement, please email the apartment operator. *The apartment operator will not terminate your tenancy agreement or accept a new tenant unless you have settled all outstanding payments in full. · Replacement Tenant Requirements An appropriate replacement tenant must satisfy all of the following requirements: - Must be a student and meet the accommodation requirements for the room (e.g., female-only apartments); - Must not be in arrears on any rent payable under other tenancy agreements with the landlord or its affiliates; - Must not be an existing resident, nor have booked a room for 2026/2027 with the landlord or its affiliates; - Must sign a tenancy agreement covering the remaining lease term and pay the required deposit to ensure validity of the tenancy. If an appropriate replacement tenant is found and approved by the apartment operator (approval is at the apartment operator's sole discretion), your tenancy agreement and associated rental payment obligations will terminate effective from the start date of the replacement tenant’s tenancy, provided the replacement tenant signs the tenancy agreement and pays any required deposit on or before that date. The apartment operator will refund your deposit (if any), less any unpaid rent or charges related to the condition of the room/apartment upon your check-out. Any requests to change rooms or replace tenants received after the tenancy commencement date specified in the tenancy agreement will be considered at the apartment operator’s sole discretion, subject to availability. Depending on the circumstances, moving to another apartment may require signing an amended or new tenancy agreement, depending on the new room type and rent. Each room move incurs a non-refundable administration fee of £50, and you remain responsible for cleaning the room per the terms of the tenancy agreement. *Applications to replace tenants received after 1 June during the tenancy term will not be accepted. · Cancellation Conditions (Exceptions Permitting Cancellation) You may be eligible to cancel the tenancy agreement if you meet one or more of the following conditions: - Visa refusal — your visa application has been refused (excluding cases where the visa was initially granted but later revoked); - Academic results — you fail to achieve the academic results required for university study at the start of the 2026/2027 academic year, thereby lacking student status; - Exceptional circumstances — you meet the statutory criteria and requirements for tenancy cancellation under the relevant tenancy legislation (which may include serious medical reasons or bereavement). In all cases, sufficient evidence must be provided to support your request. What constitutes sufficient evidence shall be determined by the apartment operator (within reasonable limits) and may include official written documentation from UCAS, visa authorities, or embassies supporting the stated grounds for cancellation. If you meet the cancellation criteria, submit your cancellation request by email or letter to the apartment operator, attaching all relevant supporting documents. Failure to provide sufficient evidence may delay the apartment operator’s decision. The apartment operator will respond in one of the following two ways: - Confirm its decision; or - Request additional information, if necessary. If you submit a cancellation request meeting the cancellation criteria prior to the tenancy commencement date (and you have not yet moved in), your obligations under the tenancy agreement will be discharged effective from the tenancy commencement date, provided you supply sufficient evidence to the apartment operator within four (4) weeks of submitting the cancellation request. If you submit a cancellation request meeting the cancellation criteria after the tenancy commencement date, your tenancy agreement will terminate four (4) weeks after you provide sufficient evidence to the apartment operator, but you remain liable for rent from the tenancy commencement date up to that date. If you have paid a deposit, it will be refunded after you check out. However, if you have already moved in, your deposit will be reduced by: - Any unpaid rent accrued during your occupancy prior to the approved cancellation date; and - Any charges arising from the condition of the room/apartment upon check-out. *Early termination of the academic year or any examination period does not constitute valid grounds for terminating the tenancy agreement.