Platinum Studio - Exeter One

Refund Policy

****The following is a brief overview of the apartment's standard cancellation policy. For full terms and conditions, please refer to the apartment's Booking Terms and Conditions. ***Policies are subject to real-time changes; please refer to the apartment contract for the latest version. Cancellation Notification Method ● Email notification to cancel the accommodation contract must be sent to the apartment's email address. ● Cancellation Prior to Check-in ○ A £75 termination fee applies, deductible from the deposit. ○ You must find a replacement tenant approved by Mansion Student. ○ Mansion Student will make reasonable efforts to assist in finding a replacement tenant, but such assistance is only provided when the property is fully occupied. - Rent Liability: ○ You remain liable for full rent until a replacement tenant is found. ○ The deposit and any advance payment (if applicable) will be refunded once the replacement tenant has completed all documentation and payment. ● Cancellation After Check-in ○ A £75 termination fee applies, deductible from the deposit. ○ You must find a replacement tenant approved by Mansion Student. ○ Mansion Student will make reasonable efforts to assist in finding a replacement tenant, but such assistance is only provided when the property is fully occupied. - Rent Liability: ○ You remain liable for full rent until a replacement tenant is found. ○ The deposit and any advance payment (if applicable) will be refunded once the replacement tenant has completed all documentation and payment. Important Notes ● Mansion Student only assists in finding a replacement tenant when the property is fully occupied. ● This does not affect your statutory rights. For details, please refer to the Standard Terms of the Accommodation Contract.