Premium Plus Studio - The Cube – Ealing

Refund Policy

****The following is a brief summary of the standard cancellation policy for The Cube apartments. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time updates; the signed apartment contract shall prevail. Cancellation Policy (England and Wales) 1. Booking Deposit When booking The Cube apartment, you are required to pay a booking deposit. Payment of the booking deposit signifies your agreement that the apartment may retain this deposit to secure your room under these terms. After paying the booking deposit, you must sign the tenancy agreement within the following timeframe: if the deposit is paid before 19 August, the agreement must be signed by that date; if paid after 19 August, the agreement must be signed within 14 days of payment, or by any alternative deadline mutually agreed upon between you and the apartment (the "Deadline"). Upon signing the tenancy agreement, part of the booking deposit will be converted into a refundable security deposit, and the remainder will be applied toward the first rental payment. If your tenancy agreement is an Assured Shorthold Tenancy (AST), the security deposit will be protected in a government-approved independent deposit protection scheme (e.g., the Tenancy Deposit Scheme, TDS). Unless otherwise stated on the apartment website, the security deposit will be refunded to you at the end of the tenancy, provided no rent remains unpaid and there is no damage to the room or shared areas. By paying the booking deposit, you expressly consent to the apartment using the personal information you provide to screen against sanctions lists maintained by the governments of the UK, the US, and other relevant jurisdictions (including the US Office of Foreign Assets Control, OFAC). This screening does not affect your rights under the Data Protection Act 2018 or the apartment’s obligations toward you. You may request that the apartment refrain from conducting such screening; however, the apartment will then be unable to proceed with your application. The apartment will verify your university offer and subsequently send you an accommodation registration form via the student portal. Upon receipt of your fully completed registration form, the apartment will issue you an accommodation offer and email you an electronic copy of the tenancy agreement, together with a guarantor form to be completed and signed by your UK-based guarantor. Please confirm receipt of the email, verify your personal details, carefully read the tenancy agreement, and complete the contract signing. The tenancy agreement sets out in detail the terms governing your tenancy with the landlord, your guarantor, and 11 Popes Lane Property Management Ltd / 10 Denham Street Property Management Ltd (as managing agent). Unless you have a UK-based guarantor, you must pay the full annual rent upfront. If you do have a UK-based guarantor, you may choose a customised payment plan for rent, but the first rental payment must be made at least three weeks prior to the commencement of the tenancy; failure to do so will prevent you from moving in. If, for any reason, the apartment is unable to issue you an accommodation offer, it will contact you as soon as possible to explain the reason or propose an alternative option. If no alternative can be offered, or if the proposed alternative is unacceptable to you, the apartment will refund your booking deposit in full via the original payment method. 2. Cancellation by You – Cancellation Within the Cooling-off Period If you wish to cancel your booking, you may do so within seven days (the "cooling-off period") after signing the tenancy agreement. You may cancel by sending an email to the apartment. A refund of the booking deposit will only be issued if you cancel within seven days of paying the booking deposit. If you cancel after the cooling-off period has expired, the booking deposit will not be refunded, and your guarantor (if applicable) will remain liable for obligations under the tenancy agreement. 3. Prior to Signing the Tenancy Agreement The landlord and managing agent reserve the right to withhold the booking deposit and cancel your booking if any of the following occurs: 3.1 The apartment has taken all reasonable steps to sign the tenancy agreement with you by the Deadline, but you failed to cooperate—for example, by not completing the registration form promptly or failing to submit guarantor information and supporting documents on time; 3.2 You provided false or misleading information to the apartment; 3.3 The apartment is unable to enter into a tenancy agreement with you due to restrictions under the Immigration Act 2014. 4. After Signing the Tenancy Agreement If you have signed the tenancy agreement and the cooling-off period has expired, you may terminate the agreement before 19 August (inclusive), provided you meet the following condition and supply sufficient evidence: - If you are a prospective first-year undergraduate student, and your preferred university or higher education institution withdraws its offer due to unmet academic requirements, or you accept an offer from another university based on superior academic performance. To qualify under this clause, you must: - Provide written confirmation of rejection from your chosen university or higher education institution within 72 hours of results publication; - Submit a copy of your new university’s offer letter. If the evidence you supply is reasonably acceptable to both the apartment and the landlord, you may cancel your booking and will be released from all contractual obligations under the tenancy agreement effective from the date of cancellation. # No Visa No Pay For first-year undergraduates who fail to obtain a UK visa before the tenancy start date, the apartment will cancel the tenancy agreement and refund all paid rent—provided you submit the following documentation within 72 hours of receiving official notification of visa refusal: - Official visa refusal documentation; - A written confirmation letter requesting cancellation of the booking. # Cancellation for Other Reasons If you have signed the tenancy agreement, the cooling-off period has expired, and none of the above cancellation conditions apply, the booking deposit will not be refunded. Regardless of whether you have collected your room key, you and your guarantor (if applicable) remain bound by all obligations under the tenancy agreement. If you cancel your booking and identify a suitable replacement tenant (subject to the apartment’s approval), you will be released from all contractual obligations under the tenancy agreement. The apartment will refund any overpaid rent, less a cancellation fee equal to the amount of the booking deposit. The on-site team will confirm your official termination date. 5. Cancellation After Move-in 5.1 If you decide to leave during the tenancy term for any reason, the apartment may agree to terminate the agreement, provided the following conditions are met: 5.1.1 You may not assign or sublet the tenancy rights arising from the agreement without the apartment’s prior written consent (per Clause 11.1(m) of the tenancy agreement); 5.1.2 You must secure a suitable replacement tenant who signs a new tenancy agreement covering the remainder of your original term: 5.1.2.1 The replacement tenant must be at least 18 years old and enrolled as a full-time student at a university or college near the apartment. If the apartment has a partnership agreement with a specific university, the replacement tenant may be restricted to students of that university—please consult the apartment team for confirmation; 5.1.2.2 The replacement tenant must sign a tenancy agreement with the apartment and make all required payments; 5.1.2.3 Where reasonably required, the replacement tenant must provide a suitable guarantor who accepts all terms of the tenancy agreement; 5.1.2.4 Refunds will only be processed once the replacement tenant has signed the tenancy agreement, completed all payments, and moved in. 5.1.3 If you find a replacement tenant, you will be charged a £500 administration fee; if you fail to do so, you remain liable for the full rent until the end of the tenancy term. 6. Cancellation by the Apartment Per the apartment’s terms, you must sign the tenancy agreement by 19 August of your intended move-in year. Failure to do so may result in the apartment cancelling your booking via email. If the cooling-off period has expired, the booking deposit will not be refunded. If you fail to check in on the scheduled move-in date and have not signed the agreement, the apartment may cancel your booking at any time via email. If the cooling-off period has expired, the booking deposit will not be refunded. Once you have signed the tenancy agreement, termination is permitted only by mutual agreement or as outlined in Section 3 above. 7. Room and Tenancy Changes # Change of Tenancy Duration You cannot shorten your tenancy duration, but you may request a free extension of your tenancy term before the tenancy start date (subject to room availability). # Change of Tenancy Start Date Please contact the apartment directly if you need to change your tenancy start date. # Room Transfer Before the tenancy start date, you may upgrade your room or transfer to another room of the same type at no cost, provided rooms are available. Transfers after the tenancy start date incur applicable fees.