Silver Studio - iQ Kingston

Refund Policy

****The following is a brief summary of the standard cancellation terms for apartments. For the full terms and conditions, please refer to the apartment's Terms and Conditions of Booking. ***Policies are subject to real-time changes; please refer to the apartment's contract for the most up-to-date information. Cancellation Policy I. Apartment Cancellation of Your Booking (Prior to Key Collection) iQ Student Accommodation reserves the right to cancel your booking by notice in the following circumstances: 1. You notify the apartment after the deadline that you have decided not to sign the tenancy agreement. 2. The apartment has taken all reasonable steps prior to the deadline to enter into the tenancy agreement, but you fail to complete it — for example, by failing to submit your application or provide guarantor information (if applicable) and supporting documents in a timely manner. 3. You provide false or misleading information to the apartment. 4. The apartment is prohibited from entering into a tenancy agreement with you under the Immigration Act 2014 (persons disqualified on immigration grounds). If your booking is cancelled for this reason, you will not be liable for any contractual obligations under the tenancy agreement from the date of cancellation, regardless of whether you have signed it. 5. Following screening searches, the apartment determines that you or your guarantor (if applicable) appear on sanctions lists and/or law enforcement databases. 6. You or your guarantor (if applicable) fail to comply with any additional information requests arising from screening searches. 7. You fail to pay any outstanding amounts (including, but not limited to, your first instalment of rent, any arrears from previous tenancies, or damages charges); and/or 8. You breach this tenancy agreement or any prior tenancy agreement entered into with the apartment. The apartment may also terminate your tenancy agreement for any of the above reasons, as detailed in Clause 2.4 of the tenancy agreement itself. For bookings for the 2026/27 academic year, the apartment may additionally require you to enter into an alternative form of tenancy agreement if expressly required or appropriate under applicable law; see Clause 2.4(v) of the tenancy agreement. If you have signed a tenancy agreement but fail to collect your keys within two weeks of the tenancy start date, iQ Student Accommodation reserves the right to: (a) cancel your booking and terminate the tenancy agreement; and (b) re-let your room. In such cases, any rent you have paid (including any booking fee allocated toward your first rent payment) will not be refunded, to compensate the apartment for any losses incurred due to the vacancy of the room. This provision overrides any conflicting provision in the tenancy agreement. If your booking is cancelled under such circumstances, any booking fee you have paid will be retained by iQ. II. Your Cancellation of Booking (Prior to Key Collection or Tenancy Start Date) • Tenancy Agreement Not Yet Signed: If you have not signed a tenancy agreement and wish to cancel your booking after the deadline has passed, any booking fee you have paid (if applicable) will be retained by iQ. • Tenancy Agreement Already Signed: If you have signed a tenancy agreement and wish to cancel your booking, you remain liable for all contractual obligations under the tenancy agreement. You may only cancel your booking without liability if you can provide evidence satisfying one of the following conditions, and do so before key collection or before your tenancy start date, and within the specified timeframes below: 1. You notify the apartment of your intention to cancel before 1 August; or, if your tenancy start date falls outside September, at least 28 days before your tenancy start date; 2. Your UK visa application is refused; 3. You do not achieve the qualifications required for admission to your preferred university; or 4. You defer your university enrolment. If you provide evidence satisfactory to the apartment under this clause, you will be entitled to cancel your booking, and from the date of cancellation, you will no longer be liable for any contractual obligations under the tenancy agreement. All cancellation notices must be submitted either via the "Cancel My Booking" button in your iQ account within the iQ app or the Online Resident Portal, or by email to Hello@iqstudentaccommodation.com. If your cancellation reason does not fall within one of the four scenarios listed above (e.g., you change your mind, book alternative accommodation, voluntarily withdraw your university application, etc.), you remain fully liable for the entire contractual rent unless and until a replacement tenant is found for your accommodation. You are responsible for finding a suitable replacement tenant, though on-site staff will assist wherever possible. If you wish to cancel your booking and have identified a replacement tenant, and the apartment approves, you will be released from all contractual obligations under the tenancy agreement. Once the new replacement tenant signs their tenancy agreement and pays the applicable rent, any overpaid rent will be refunded to you within 28 days. Please note that all tenancies commence on Saturdays; therefore, the relevant on-site team will confirm the official date on which you are released from your contractual obligations under the tenancy agreement. III. Supporting Documentation Required for Your Cancellation Request • Notification before 1 August or at least 28 days before the tenancy start date: Notification to the apartment via the methods outlined above is sufficient; no additional proof is required. Your booking fee (if paid) will be retained as a cancellation fee. • Failure to gain admission to your preferred university: If you do not meet the required grades for admission to your declared preferred university, or if you choose to attend another university due to exceeding expected grades, you may cancel the tenancy agreement, and the apartment will refund any booking fee (if paid) and any rent already paid — provided you supply the following information within the stipulated timeframe: ◦ Your written confirmation stating your intention to cancel due to failure to meet your preferred university’s grade requirements or due to acceptance at another university; and ◦ Written confirmation from the university or UCAS confirming your rejection / your acceptance at the new university. This information must be provided to the apartment within 72 hours of the release of examination results to qualify for a refund of the booking fee (if paid). In such cases, any booking fee (if paid) and any rent already paid will be refunded to you. If the information is not provided within 72 hours of the release of examination results, any booking fee (if paid) will be retained as a cancellation fee. Please note that if you plan to study at another university located in the same city where iQ Student Accommodation operates, the apartment team will be happy to help you find suitable alternative accommodation. In such cases, any booking fee and rent already paid may be transferred to your new booking. • Failure to obtain a UK visa: If you fail to obtain a UK visa before your tenancy start date, the apartment will cancel your tenancy agreement and refund any rent already paid — provided you supply the following information: ◦ Your written confirmation stating your intention to cancel; and ◦ Official documentation proving your visa refusal. This official documentation must be provided to iQ Student Accommodation within 72 hours of receiving official confirmation. In such cases, any booking fee (if paid) and any rent already paid will be refunded to you. • Deferral of university enrolment: If you choose to defer your university enrolment to the following academic year before your tenancy start date, the apartment will cancel your tenancy agreement and refund any rent already paid — provided you supply the following information at least one week before your tenancy start date: ◦ Your written confirmation stating your intention to cancel due to deferral of university enrolment to the following academic year; and ◦ Written confirmation from the university or UCAS confirming the deferral of enrolment. In such cases, any booking fee (if paid) will be retained as a cancellation fee. IV. Cancellation After Key Collection or After Tenancy Commencement – Tenancy Assignment Once you have collected your keys or the tenancy start date has passed, the only way to terminate the tenancy agreement is to identify a replacement tenant willing to assume all contractual obligations under the tenancy agreement. If you wish to end your tenancy early and have identified a replacement tenant, the apartment will consider terminating your tenancy and entering into a replacement tenancy agreement with the new occupant (“tenancy assignment”), at its reasonable discretion. The apartment will only consider tenancy assignment requests made between one month after your tenancy start date and two months before the end of your tenancy (“permitted period”). If the apartment approves a tenancy assignment within the permitted period, you must settle any outstanding rent arrears before the apartment releases you from the tenancy agreement. Such release shall take effect from the start date of the replacement tenant’s new tenancy agreement. Once the new replacement tenant signs their tenancy agreement, pays the applicable rent, and moves in, any overpaid rent will be refunded to you within 28 days of the start date of the replacement tenant’s new tenancy agreement. If you fail to return the room in accordance with the terms of the tenancy agreement, you may be held liable for any losses incurred by the apartment, which may be deducted from any amount otherwise refundable to you. Please note that all tenancies commence on Saturdays.