Standard Studio - The Cube – Ealing

Refund Policy

****The following is a brief summary of the standard cancellation policy for The Cube apartments. For full terms and conditions, please refer to the apartment's "Booking Terms and Conditions". ***Policies are subject to real-time changes; please refer to the apartment contract for the latest version. Cancellation Policy (England and Wales) 1. Booking Deposit When booking The Cube apartment, you are required to pay a booking deposit. Payment of the booking deposit signifies your agreement that the apartment may retain this deposit to secure your room under these terms. After paying the booking deposit, you must sign the tenancy agreement within the following timeframe: if the deposit is paid before 19 August, the agreement must be signed by that date; if paid after 19 August, the agreement must be signed within 14 days of payment, or by any alternative deadline mutually agreed upon between you and the apartment (the "Deadline"). Upon signing the tenancy agreement, part of the booking deposit will be converted into a refundable security deposit, and the remainder will be applied toward the first rental payment. If your tenancy agreement is an Assured Shorthold Tenancy (AST), the security deposit will be held in a government-approved independent deposit protection scheme (e.g., the Tenancy Deposit Scheme, TDS). Unless otherwise stated on the apartment’s website, the security deposit will be refunded to you at the end of the tenancy, provided there are no outstanding rent arrears and no damage to the room or communal areas. By paying the booking deposit, you expressly consent to the apartment using the personal information you provide to screen against sanctions lists maintained by the UK, US, and other relevant governments (including the US Office of Foreign Assets Control, OFAC). This screening does not affect your rights under the Data Protection Act 2018 or the apartment’s obligations to you. You may request that the apartment refrain from such screening, but your application will not proceed if this request is made. The apartment will verify your university offer and subsequently send you an accommodation registration form via the student portal. Upon receipt of your completed registration form, the apartment will issue you an accommodation offer and email you an electronic copy of the tenancy agreement, along with a guarantor form to be completed and signed by your UK-based guarantor. Please confirm receipt of the email, verify your personal details, carefully read the tenancy agreement, and complete the contract signing process. The tenancy agreement sets out in detail the terms of your tenancy with the landlord, your guarantor, and 11 Popes Lane Property Management Ltd / 10 Denham Street Property Management Ltd (as managing agents). Unless you have a UK-based guarantor, you must pay the full year’s rent upfront. If you have a UK-based guarantor, you may choose a customised payment plan for your rent, but the first rental payment must be made at least three weeks before the start of the tenancy; failure to do so will prevent you from moving in. If, for any reason, the apartment is unable to issue you an accommodation offer, it will contact you as soon as possible to explain the reason or propose an alternative option. If no alternative is available or acceptable to you, the apartment will fully refund your booking deposit via the original payment method. 2. Cancellation by You – Cancellation During the Cooling-off Period If you wish to cancel your booking, you may do so within seven days (the "cooling-off period") after signing the tenancy agreement. You may cancel by sending an email to the apartment. The booking deposit will only be refunded if you cancel within seven days of paying the booking deposit. If you cancel after the cooling-off period expires, the booking deposit will not be refunded, and your guarantor (if applicable) remains liable for obligations under the tenancy agreement. 3. Before Signing the Tenancy Agreement The landlord and managing agent reserve the right to withhold the booking deposit and cancel your booking if any of the following occurs: 3.1 The apartment has taken all reasonable steps to sign the tenancy agreement with you by the Deadline, but you fail to cooperate—for example, by not completing the registration form promptly or not providing your guarantor’s details and supporting documents on time; 3.2 You provide false or misleading information to the apartment; 3.3 The apartment cannot enter into a tenancy agreement with you due to restrictions under the Immigration Act 2014. 4. After Signing the Tenancy Agreement If you have signed the tenancy agreement and the cooling-off period has expired, the apartment permits cancellation before or on 19 August, provided you meet the following conditions and supply sufficient evidence: - If you are an incoming undergraduate student whose firm/unconditional offer from your chosen university or higher education institution is withdrawn due to unmet academic requirements, or you accept an offer from another university based on superior academic performance. To qualify, you must: - Provide written confirmation of rejection from your chosen university or higher education institution within 72 hours of results publication; - Submit a copy of your new university’s offer letter. If the evidence you submit is reasonably accepted by the apartment and landlord, you may cancel your booking and will not be bound by contractual obligations under the tenancy agreement from the date of cancellation. # No Visa No Pay For incoming undergraduates who fail to obtain a UK visa before the tenancy start date, the apartment will cancel the tenancy agreement and refund all paid rent, provided you submit the following within 72 hours of receiving official visa refusal notification: - Official visa refusal documentation; - A written confirmation of cancellation request. # Cancellation for Other Reasons If you have signed the tenancy agreement, the cooling-off period has expired, and you do not meet the above-mentioned cancellation conditions, the booking deposit will not be refunded. Regardless of whether you have collected your room key, both you and your guarantor remain bound by all obligations under the tenancy agreement. If you cancel your booking and identify a suitable replacement tenant (subject to the apartment’s approval), you will be released from all contractual obligations under the tenancy agreement. The apartment will refund any overpaid rent, less a cancellation fee equal to the amount of the booking deposit. The on-site team will confirm your formal release date. 5. Cancellation After Moving In 5.1 If you decide to leave during the tenancy period for any reason, the apartment may agree to terminate the agreement, subject to the following conditions: 5.1.1 You may not assign or sublet your tenancy rights without the apartment’s prior written consent (as stipulated in Clause 11.1(m) of the tenancy agreement); 5.1.2 You must find a suitable replacement tenant who signs a new tenancy agreement covering the remainder of your original term: 5.1.2.1 The replacement tenant must be at least 18 years old and enrolled full-time at a university or college near the apartment. If the apartment has a partnership agreement with a specific university, the replacement tenant may be restricted to students from that institution—please consult the apartment team for confirmation; 5.1.2.2 The replacement tenant must sign a tenancy agreement with the apartment and pay all required amounts accordingly; 5.1.2.3 Where reasonably required, the replacement tenant must provide an appropriate guarantor who accepts all terms of the tenancy agreement; 5.1.2.4 Refunds will only be processed once the replacement tenant has signed the tenancy agreement, completed all payments, and moved in. 5.1.3 If you find a replacement tenant, you will be charged a £500 administration fee; if you fail to find one, you remain liable for full rent until the end of your tenancy term. 6. Cancellation by the Apartment Per the apartment’s terms, you must sign the tenancy agreement by 19 August of your intended move-in year. If you fail to sign by this deadline, the apartment may cancel your booking via email; if the cooling-off period has expired, the booking deposit already paid will not be refunded. If you fail to check in on your scheduled move-in date and have not signed the agreement, the apartment may cancel your booking at any time via email; if the cooling-off period has expired, the booking deposit will not be refunded. Once you have signed the tenancy agreement, it may only be terminated by mutual agreement or under the circumstances outlined in Section 3 above. 7. Room and Tenancy Modifications # Tenancy Duration Modification You cannot shorten your tenancy duration, but you may request a free extension of your tenancy term before the tenancy start date, subject to room availability. # Tenancy Start Date Modification To modify your tenancy start date, please contact the apartment directly. # Room Transfer Before the tenancy start date, you may upgrade your room or transfer to another room of the same type at no cost, subject to room availability. Transfers after the tenancy start date incur applicable fees.