Gold Studio Upper - Chapter Ealing

Refund Policy

****Below is a brief summary of the apartment's standard cancellation policy. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; the apartment's contract shall prevail. ● Advance Payment and Booking Agreement If you pay a deposit when signing the booking agreement, you have a three (3)-day cooling-off period (the "cooling-off period") starting from the date the booking agreement is signed. If you decide to cancel the booking agreement during the cooling-off period, you may send an email to the apartment, and your booking deposit will be fully refunded. If you cancel the booking agreement after the cooling-off period, your deposit will be retained. ● Cancellation Policy · Circumstances Not Qualifying for Cancellation If you wish to cancel the tenancy agreement but do not meet the specified cancellation conditions, you remain liable for the full rent for the entire term of the tenancy agreement unless the apartment operator decides, at its sole discretion, to release you from the agreement. If you wish to cancel the tenancy agreement after the tenancy term has commenced and we agree to release you from it, you remain liable for four (4) weeks' rent from the date the apartment operator notifies you in writing of the release, unless you secure a suitable replacement tenant approved by the apartment operator (as described below). · Replacement Tenant If you wish to cancel the tenancy agreement but do not meet the cancellation conditions, you may seek a suitable replacement tenant and request approval from the apartment operator (approval is at the apartment operator's sole discretion). To apply for a tenant replacement, please send an email to the apartment operator. *The apartment operator will not release you from the tenancy agreement or accept a new tenant unless all outstanding payments are settled in full. · Conditions for Tenant Replacement A suitable replacement tenant must meet the following requirements: - Must be a student and meet the accommodation requirements for the room (e.g., female-only apartments); - Must not be in arrears on any rent due under other tenancy agreements with the landlord or its affiliates; - Must not be a current resident, nor have booked a room for 2026/2027 with the landlord or its affiliates; - Must sign a tenancy agreement covering the remaining lease term and pay the required deposit to ensure validity of the tenancy. If a suitable replacement tenant is found and approved by the apartment operator (approval is at the apartment operator's sole discretion), your tenancy agreement and associated rent payment obligations will be terminated effective from the start date of the replacement tenant’s tenancy, provided the replacement tenant has signed the tenancy agreement and paid any required deposit on or before that date. The apartment operator will refund your deposit (if any), less any unpaid rent or charges related to the condition of the room/apartment upon your check-out. Any requests for room changes or tenant replacements received after the tenancy commencement date specified in the tenancy agreement will be considered at the apartment operator's sole discretion, subject to availability. Depending on circumstances, moving to another apartment may require signing an amended or new tenancy agreement, depending on the new room type and rent. Each move incurs a non-refundable administration fee of £50, and you remain responsible for cleaning the room per the terms of the tenancy agreement. *Tenant replacement applications received after 1 June during the tenancy term will not be accepted. · Cancellation Conditions (Exceptions Permitting Cancellation) You may be eligible to cancel the tenancy agreement if you meet one or more of the following conditions: - Visa refusal — your visa application has been refused (excluding cases where the visa was initially granted but later revoked); - Academic results — you fail to achieve the required academic results to commence university study in the 2026/2027 academic year, thus lacking student status; - Exceptional circumstances — you satisfy the statutory criteria and requirements for tenancy cancellation under the relevant tenancy legislation (which may include serious medical reasons or bereavement). In all cases, sufficient evidence must be provided to support your request. What constitutes sufficient evidence shall be determined by the apartment operator (within reasonable limits) and may include official written documentation from UCAS, visa authorities, or embassies supporting your stated reason for cancellation. If you meet the cancellation criteria, submit your cancellation request via email or letter to the apartment operator, attaching all relevant supporting documents. Failure to provide sufficient evidence may delay the apartment operator’s decision. The apartment operator will respond in one of the following two ways: - Confirm its decision; or - Request additional information, if needed. If you submit a cancellation request meeting the criteria prior to the tenancy commencement date (and you have not yet moved in), you will be released from all obligations under the tenancy agreement effective from the tenancy commencement date, provided you supply sufficient evidence to the apartment operator within four (4) weeks of submitting the cancellation request. If you submit a cancellation request meeting the criteria after the tenancy commencement date, you will be released from the tenancy agreement four (4) weeks after you provide sufficient evidence to the apartment operator, but you remain liable for rent from the tenancy commencement date up to that date. If you have paid a deposit, it will be refunded after you check out. However, if you have already moved in, your deposit will be deducted for: - Any unpaid rent accrued during your occupancy prior to the approved cancellation date; and - Any charges arising from the condition of the room/apartment upon check-out. *Early termination of the academic year or any examination period does not constitute valid grounds for terminating the tenancy agreement.