Platinum Studio Lower - Chapter Ealing

Refund Policy

****Below is a brief summary of the apartment's standard cancellation policy. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; the apartment's contract shall prevail. ● Advance Payment and Booking Agreement If you pay a deposit upon signing the booking agreement, you have a three (3)-day cooling-off period (the "cooling-off period") starting from the date the booking agreement is signed. If you decide to cancel the booking agreement during the cooling-off period, you may send an email to the apartment, and your booking deposit will be fully refunded. If you cancel the booking agreement after the cooling-off period, your deposit will be retained. ● Cancellation Policy · Circumstances Not Qualifying for Cancellation If you wish to cancel the tenancy agreement but do not meet the specified cancellation conditions, you remain liable for the full rent for the entire term of the tenancy agreement unless the apartment elects, at its sole discretion, to release you from the agreement. If you wish to cancel the tenancy agreement after the tenancy term has commenced and we agree to release you from the agreement, you remain liable to pay four (4) weeks' rent from the date the apartment notifies you in writing of the release, unless you find a suitable replacement tenant approved by the apartment (as described below). · Replacement Tenant If you wish to cancel the tenancy agreement but do not meet the cancellation conditions, you may seek a suitable replacement tenant and request approval from the apartment (approval is at the apartment's sole discretion). To apply for a tenant replacement, please send an email to the apartment. *The apartment will not release you from the tenancy agreement or accept a new tenant unless you have fully settled all outstanding payments. · Requirements for a Replacement Tenant A suitable replacement tenant must meet the following criteria: - Must be a student and satisfy the accommodation requirements for the room (e.g., female-only apartments); - Must not be in arrears on any other tenancy agreements with the landlord or its affiliates; - Must not be a current resident, nor have booked a room with the landlord or its affiliates for the 2026/2027 academic year; - Must sign a tenancy agreement covering the remaining lease term and pay the required deposit to ensure the validity of the tenancy. If a suitable replacement tenant is found and approved by the apartment (approval is at the apartment's sole discretion), the apartment will release you from the tenancy agreement and your obligation to pay rent effective from the start date of the replacement tenant’s tenancy, provided the replacement tenant has signed the tenancy agreement and paid any required deposit on or before that date. The apartment will refund your deposit (if any), less any unpaid rent or charges related to the condition of the room/apartment upon your check-out. Any requests to change rooms or replace tenants after the tenancy commencement date specified in the tenancy agreement will be considered at the apartment's sole discretion, subject to room availability. Depending on the specific circumstances, moving to a different apartment may require signing a revised or new tenancy agreement, depending on the new room type and rent. Each move incurs a non-refundable administration fee of £50, and you remain responsible for cleaning the room per the terms of the tenancy agreement. *Replacement tenant applications received after 1 June during the tenancy period will not be accepted. · Cancellation Conditions (Exceptions Permitting Cancellation) You may be eligible to cancel the tenancy agreement if you meet one or more of the following conditions: - Visa refusal — your visa application has been refused (excluding cases where the visa was initially granted but later revoked); - Academic results — you fail to achieve the required grades for university study at the start of the 2026/2027 academic year, resulting in loss of student status; - Exceptional circumstances — you meet the statutory grounds and requirements for termination under the relevant tenancy law (which may include serious medical reasons or bereavement). In all cases, sufficient evidence must be provided to support your request. What constitutes sufficient evidence shall be determined by the apartment (within reasonable limits) and may include official written documentation from UCAS, visa authorities, or embassies supporting the stated reason for cancellation. If you meet the cancellation criteria, please submit your cancellation request via email or letter to the apartment, attaching all relevant supporting documents. Failure to provide sufficient evidence may delay the apartment’s decision. The apartment will respond in one of the following two ways: - Confirm its decision; or - Request additional information, if necessary. If you submit a cancellation request meeting the criteria prior to the tenancy commencement date (and you have not yet moved in), you will be released from all obligations under the tenancy agreement effective from the tenancy commencement date, provided you supply sufficient evidence to the apartment within four (4) weeks of submitting the cancellation request. If you submit a cancellation request meeting the criteria after the tenancy commencement date, you will be released from the tenancy agreement four (4) weeks after you provide sufficient evidence to the apartment, but you remain liable for rent from the tenancy commencement date up to that date. If you have paid a deposit, it will be refunded upon your check-out. However, if you have already moved in, your deposit will be deducted for the following: - Any unpaid rent accrued during your occupancy prior to the approved cancellation date; and - Any charges arising from the condition of the room/apartment upon check-out. *Early termination of the academic year or any examination period does not constitute valid grounds for terminating the tenancy agreement.