Silver Studio Upper - Chapter Ealing

Refund Policy

****Below is a brief overview of the apartment's standard cancellation policy for bookings. For full terms and conditions, please refer to the apartment's 'Booking Terms and Conditions'. ***Policies are subject to real-time changes; the apartment's contract shall prevail. ● Advance Payment and Booking Agreement If you pay a deposit when signing the booking agreement, you will have a three (3)-day cooling-off period (the "cooling-off period") starting from the date the booking agreement is signed. If you decide to cancel the booking agreement during the cooling-off period, you may send an email to the apartment, and your booking deposit will be fully refunded. If you cancel the booking agreement after the cooling-off period, your deposit will be retained. ● Cancellation Policy · Situations Not Qualifying for Cancellation If you wish to cancel the tenancy agreement but do not meet the specified cancellation conditions, you remain liable for the full rent for the entire term of the tenancy agreement unless the apartment owner decides, at their sole discretion, to release you from the agreement. If you wish to cancel the tenancy agreement after the tenancy period has commenced and we agree to release you from the agreement, you remain liable for four (4) weeks' rent from the date the apartment owner notifies you in writing of the release, unless you find a suitable replacement tenant approved by the apartment owner (as described below). · Replacement Tenant If you wish to cancel the tenancy agreement but do not meet the cancellation conditions, you may seek a suitable replacement tenant and request approval from the apartment owner (approval is at the apartment owner's sole discretion). To apply for a tenant replacement, please send an email to the apartment owner. *The apartment owner will not release you from the tenancy agreement or accept a new tenant unless you have fully settled all outstanding payments. · Requirements for a Replacement Tenant A suitable replacement tenant must meet the following requirements: - Must be a student and satisfy the accommodation requirements for the room (e.g., female-only apartments); - Must not be in arrears on any rent due under other tenancy agreements with the landlord or its affiliates; - Must not be a current resident, nor have booked a room for 2026/2027 with the landlord or its affiliates; - Must sign a tenancy agreement covering the remaining lease term and pay the required deposit to ensure validity of the tenancy. If a suitable replacement tenant is found and approved by the apartment owner (approval is at the apartment owner's sole discretion), the apartment owner will release you from your tenancy agreement and rental obligations effective from the start date of the replacement tenant’s tenancy, provided the replacement tenant has signed the tenancy agreement and paid any required deposit on or before that date. The apartment owner will refund your deposit (if any), less any unpaid rent or charges related to the condition of the room/apartment upon your check-out. Any requests to change rooms or replace tenants after the tenancy commencement date stipulated in the tenancy agreement will be considered at the apartment owner’s sole discretion, subject to availability. Depending on the circumstances, moving to another apartment may require signing an amended or new tenancy agreement, depending on the new room type and rent. Each move incurs a non-refundable administration fee of £50, and you remain responsible for cleaning the room per the terms of the tenancy agreement. *Applications to replace tenants received after 1 June during the tenancy period will not be accepted. · Cancellation Conditions (Exceptions Permitting Cancellation) You may be eligible to cancel the tenancy agreement if you meet one or more of the following conditions: - Visa refusal — your visa application has been refused (excluding cases where the visa was initially granted but later revoked); - Academic results — you fail to achieve the academic results required for university study at the start of the 2026/2027 academic year, resulting in loss of student status; - Exceptional circumstances — you meet the statutory criteria and requirements for cancellation under the relevant tenancy legislation (which may include serious medical reasons or bereavement). In all cases, sufficient evidence must be provided to support your request. What constitutes sufficient evidence shall be determined by the apartment owner (within reasonable limits) and may include official written documentation from UCAS, visa authorities, or embassies supporting the stated reason for cancellation. If you meet the cancellation criteria, please submit your cancellation request via email or letter to the apartment owner, attaching all relevant supporting documents. Failure to provide sufficient evidence may delay the apartment owner’s decision. The apartment owner will respond in one of the following two ways: - Confirm the apartment owner’s decision; or - Request additional information, if necessary. If you submit a cancellation request meeting the criteria prior to the tenancy commencement date (and you have not yet moved in), you will be released from your obligations under the tenancy agreement effective from the tenancy commencement date, provided you supply sufficient evidence to the apartment owner within four (4) weeks of submitting the cancellation request. If you submit a cancellation request meeting the criteria after the tenancy commencement date, you will be released from the tenancy agreement four (4) weeks after you provide sufficient evidence to the apartment owner, but you remain liable for rent from the tenancy commencement date up to that date. If you have paid a deposit, it will be refunded after you check out. However, if you have already moved in, your deposit will be reduced by: - Any unpaid rent accrued during your stay prior to the approved cancellation date; and - Any charges arising from the condition of the room/apartment upon check-out. *Early termination of the academic year or any examination period does not constitute a valid reason for terminating the tenancy agreement.